The following is taken from an Audi Dealer advert in this months Audi Driver magazine, and it clearly says that in this particular Audi dealership: "All Hal***** Audi technicians are manufacture-trained at the Audi UK headquarters in Milton Keynes and at the Audi AG training centre in Munich. Our two master technicians have achieved a qualification that marks them as the finest in their profession and they pass their huge knowledge to our other aftersales technicians." I think this a good advert, providing confidence to a non-technical customer. I believe that this is the minimum that we RS3 owners should expect, and it is up to us to ensure that the dealership to which we entrust our vehicles are appropriately equipped i.e., that the actual dealership technician responsible for the servicing (for whatever reason) of our RS3 is an Audi Master Technician, duly trained and certified. If you dealership cannot satisfy this simple requirement, then go find an Audi dealership that can! Note: this post is prompted by the disgraceful servicing of CarrG's RS3, and I make no apology for doing so... the Audi dealership involved should be ashamed, and not allowed to lay a single spanner on another RS3!