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Letter to the Honcho

L60N Jul 10, 2008

  1. L60N

    L60N Guest

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    Hi guys, well im not going to explain it as I think the letter covers it all. Please try and ignore the spelling/grammatical errors, ive noticed them all and feel a right heel. Thats what happens when you type a letter in the middle of your working day. Let me know your thoughts on the details contained within. I'll post the response when it arrives.

     
  2. GlasgowRangers

    GlasgowRangers GlasgowRangersFC

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    A good letter mate. I have a funny feeling you are going to be happy with the outcome. Good work.
     
  3. flux

    flux Member

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    When I took a similar approach (albeit in 2003) re my TT drivers seat, it did the trick and they replaced it.
     
  4. voorhees

    voorhees Moderator Staff Member Moderator DSG

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  5. maxS3uk

    maxS3uk mike

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    Contacting Jeremy Hicks should hopefully sort your problem matey! He sorted mine but I still have no faith in the garage...

    ...My bucket seat has come apart all down the side where it fits into the back bit if you get me :wtf:...will be taking the car into them soon, so be interesting to see how they deal with this!

    Good luck with your problem, hope they sort it!
     
  6. emzino

    emzino Active Member

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    Well written. Please do update us on any replies you recieve from Audi or the dealer itself.

    Hope everything works out in the end. It's a beautiful car, just a shame you haven't had the nicest of starts.
     
  7. S3 SAF

    S3 SAF Member

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    i agree that is a good letter.. good luck on the outcome.
     
  8. S3 LTN

    S3 LTN Guest

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    Looks okay mate... Good luck. :icon_thumright:
     
  9. Amchlolor

    Amchlolor Active Member

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    Flicking through SKY last night, I came across Hicks being driven to work by some bint in an RS6 Avant.
    He went on about Polo a bit, but he seems to care about his customers.
    Good luck.
     
  10. Roswell

    Roswell Member

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    Excellent letter Leon, let's hope Jeremy get's it sorted for you!

    Having just ordered a new S3, I hope this doesn't turn out to be too common a problem.

    Keep us informed as to the result.
     
  11. L60N

    L60N Guest

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    Thanks for the vote of confidence guys, i was worried it may come across a bit OTT.

    I have already recieved a response, unfortunatly no conclusion as yet:

     
  12. Amchlolor

    Amchlolor Active Member

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    Liz Luckett?
    She's only a vowel change away from being a porn star.
     
  13. maxS3uk

    maxS3uk mike

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    Richard Starkey, Customer Care Manager

    He was the guy Jeremy got to sort my problem out... :thumbsup:
     
  14. PaulAr

    PaulAr S3 (8P)

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    Reads very well.

    Good luck
     
  15. bacardi

    bacardi Active Member

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    and mine....... he must have a really fun time of it
     
  16. Matt

    Matt Active Member

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    Reassuring to see you got a courtesy response.

    Good luck.
     
  17. Keef

    Keef Well-Known Member Team Daytona Audi S4

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    Also been having problems with the dealership and Audi customer services!
    Think i''l write to this Jermey chap!
    Might even bastardise your letter for my use!!

    Hope it all gets resolved!
     
  18. Macs

    Macs Member

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    Nice letter and I really hope you can have your issue sorted out in the manner that satisfies you the most.
    Is there any chance to see a picture of the seat issue?
     
  19. davemk

    davemk Active Member

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    :lmfao::applaus:



    Good luck with getting the seat sorted Leon.
     
  20. L60N

    L60N Guest

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    Yep, i'll take a photo of the seat tommorow, right now im off to bed, got a pounding migraine. Probably due to the amount of alcohol cosumed last night, ive been paying for it all day.... :(
     
  21. jamiekip

    jamiekip Guest

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    Good letter L60N.
    I'm sure they will sort it, I think sometimes the processes garages have to go through makes for a frustrating customer experience.
    I'd love to know what control Audi UK have over the franchise dealers..... I'd love to get a job there specifically to sort out customer experience within the dealer franchise.... right up my street!
     
  22. Dandle

    Dandle Member

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    I had a 2.0TFSI with leather problems see here. I know it might not be the same sort of thing but welcome to Audi customer service. You can see the response letter I received here notice how professional it is no headed paper or even title from the guy replying. Hence why I now drive a BMW with service so far leagues ahead of Audi(needed the headlights changing due to misting and there was no quible at all) and with no signs of wear on the leather with the same people driving the car;).
     
  23. phantom

    phantom On Boost

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    Richard Starkey? is Ringo sorting it for you? :)

    Good letter mate , looks like it'l come good before you have to mention the lynch mob that is AS.N :yes:

    p
     
  24. MarcQuinlivan

    MarcQuinlivan Active Member

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    You should get a satisfactory response from them. I dealt with Jeremy before over the "Single Function Steering Wheel" problems and had a mail back from Liz almost immediately with phone call later the same day from an assistant and a follow up call from Jeremy's assisant Stephen Thresh a couple of days later. Got a nice gesture of a meal to the value of £150 out of it - that reminds me I must use it some time soon.
     
  25. mdre83

    mdre83 Member

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    Well writen letter mate (well appart from the spllenig and garmemr):lmfao:
    It's a little more reassuring having received the email from Liz, espeacially after reading other peoples outcome. Hope you get it sorted soon mate. Good luck! :icon_thumright:
     
  26. Kontraband

    Kontraband Active Member

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    aye, good luck bro. Nice to see someones listening but **** me if its taken more effort than it needed too! My service department in Sheff is getting a good testing at the moment, but they are doing just fine... I'd like to have a few words with the bloke/robot that put the car together tho! :box:
     
  27. Iggu

    Iggu Active Member

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    You may not be covered by warranty but you are fully covered by Section 14(2) of the 1995 Sale of Goods Act (google it if you need a quote for any subsequent letter).

    Mention this to the dealer (your contract is with them so this is where SOGA applies) and they'll soon change their tune - if Hicks doesn't change it for them.

    Sounds like "pub lawyer" talking I know but I'm a law lecturer - tis true.
     
  28. Kontraband

    Kontraband Active Member

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    You are? Get the **** outta here!!

    ;)
     
  29. MarcQuinlivan

    MarcQuinlivan Active Member

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    Well they do say that those who can do and those who can't........... :p
     
  30. phantom

    phantom On Boost

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    Fcuking Perry Mason over here :)

    p
     
  31. Iggu

    Iggu Active Member

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    That is definitely true in my case !

    LOL !!

    [​IMG]
     
  32. GlasgowRangers

    GlasgowRangers GlasgowRangersFC

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    Marc I just have to say that I REALLY regret not getting my car in the same colour as yours. It looks simply stunning mate.
     
  33. sjahS3

    sjahS3 Member

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    Well written letter mate.

    I got in touch with them to sort out a TMC issue that my local stealer wanted to charge me 220 for. They got it sorted quick and FOC :) .

    Got a mate who had similar issues with the Recaros in his RS4 and Audi sorted that out for him in the end. Didn't take long before new one got creased and out of shape again tho :( .

    Best of luck.. :icon_thumright:

    -Sal-
     
  34. billybuds

    billybuds New Member

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    Very well worded letter L60N, I'm sure you will get sorted out. I would be interested in seeing some pics of the seat.
     
  35. MarcQuinlivan

    MarcQuinlivan Active Member

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    Thanks - don't want to hijack the thread, but I love the colour. I would previously have had doubts about buying a red car as they are somewhat harder to sell, but I'm glad I did now. I think the Misano Red adds something special to the car - especially when clean and the sun comes out.
     
  36. L60N

    L60N Guest

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    :sign_ot: - Kidding, i just like using the smilies :)
     
  37. jamiekip

    jamiekip Guest

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    L60N - loving the blue steel sig mate!
    :lmfao:
     
  38. Kontraband

    Kontraband Active Member

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    saw JH on audi channel yesterday (there really was nowt on). He didnt mention your letter tho :(

    ;)
     
  39. flux

    flux Member

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    lol, I've just Sky +'d the S3 program on at 3pm :whistle2:
     
  40. L60N

    L60N Guest

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    If its trevor nelson dont bother lol.
     

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