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Latest Credit Card Scam

Road Razor Jan 30, 2009

  1. Road Razor

    Road Razor Member

    I just been forwarded this email from my colleague about the latest credit card scam. I'm posting this on here for everyone's awareness.


    Please be aware of the latest credit card scam :-

    This one is pretty slick since they provide Y O U with all the information, except the one piece they want.
    Note, the callers do not ask for your card number; they already have it. This information is worth reading. By understanding how the VISA & MasterCard Telephone Credit Card Scam works, you'll be better prepared to protect yourself.

    One of our employees was called on Wednesday from "VISA", and I was called on Thursday from "MasterCard".

    The scam works like this: Person calling says, "This is (name), and I'm calling from the Security and Fraud Department at VISA. My badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank) did you purchase an Anti-Telemarketing Device for £497.99 from a Marketing company based in London ?" When you say "No", the caller continues with, "Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from £297 to £497, just under the £500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?"

    You say "yes". The caller continues - "I will be starting a fraud investigation. If you have any questions, you should call the 0800 number listed on the back of your card (0800-VISA) and ask for Security.

    You will need to refer to this Control Number. The caller then gives you a 6 digit number. "Do you need me to read it again?"

    Here's the IMPORTANT part on how the scam works the caller then says, "I need to verify you are in possession of your card." He'll ask you to "turn your card over and look for some numbers." There are 7 numbers; the first 4 are part of your card number, the next 3 are the security numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the 3 numbers to him. After you tell the caller the 3 numbers, he'll say, "That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?" After you say, "No," the caller then thanks you and states, "Don't hesitate to call back if you do", and hangs up.

    You actually say very little, and they never ask for or tell you the Card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did! The REAL VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of £497.99 was charged to our card.

    Long story - short - we made a real fraud report and closed the VISA account. VISA is reissuing us a new number. What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or MasterCard directly for verification of their conversation. The real VISA told us that they will never ask for anything on the card as they already know the information since they issued the card! If you give the scammers your 3 Digit PIN Number, you think you're receiving a credit. However, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually file a fraud report.

    What makes this more remarkable is that on Thursday, I got a call from a "Jason Richardson of MasterCard" with a word-for-word repeat of the VISA scam. This time I didn't let him finish. I hung up! We filed a police report, as instructed by VISA. The police said they are taking several of these reports daily! They also urged us to tell everybody we know that this scam is happening .
  2. sidibear

    sidibear Looking for Zombies !! Staff Member Moderator Audi A4

  3. dsmclark40v

    dsmclark40v Member

    I got called once by natwest fraud squad. they started to ask me some security questions and I refused and said how do I know you are who you say you are. So she told me to call the number on the back of the card and sure enough it was legit and they said i did the right thing to question it. turned out some thieving barsteward had spent 50p on my card and they flagged this up told me to cut up my card and they sent me a new one
  4. andywa

    andywa Member

    Good post. If fraud or what some one thinks is attempted fraud is taking place no one from visa/mastercard will call it will be the fraud and disputes department of your bank with no badge numbers. If in doubt as dsmclark30v said call your bank back using the usual number. Unfortunatly there are loads of different scams out there which we all have to protect ourselfs against.:salute:
  5. Caesium

    Caesium My BM is fixed! VCDS Map User

    I can't believe anyone would give their card number over the phone, my bank called me and asked me some security questions, and I refused to answer them. I told them if I wanted to speak to them i'd call them. If they need to contact me they best write me a letter because there was no way in hell I was going to tell them anything about me.

    Loose lips sink ships you know, old boy.
  6. andywa

    andywa Member

    Banks should not be asking those sorts of questions when calling. If fraud has occured the bank in question will need to take all card details depending on the type of fraud. Me being me however i would always call back as i don't trust people over the phone...

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