Popped my car into local specialist outfit. Car is having work done under a 3rd party warranty. Cover allows for up to £200/hr. Chatting about the work, it seems warranty companies always screw the garages down on labour rate. Examples of chats I've had: Audi normal labour rate £96 (going back a few yrs), warranty company would only pay £30. Delivery driver who was only 17yrs old, was thrilled to get a pay raise to £6.35. He's worked on customers cars doing spark plugs, filter, cambelts, oils etc.. I believe most techs only paid between £7 and £15 /hr. S-tronic oil change. Should need only 5 litres of oil (which includes a little wastage), was charged 7 litres (approx £25 more). I know how much oil is needed as I've done a few DSG boxes. So are we, the punters being ripped off? IMHO, I think so.