1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Infotainment fault.

Discussion in 'New A3/S3 (8V Chassis)' started by Zig81, Nov 19, 2013.

  1. Zig81
    Offline

    Zig81 Active Member

    Joined:
    Sep 10, 2013
    Messages:
    108
    Likes Received:
    35
    [Nov 19, 2013]
    Had my A3 nearly 3 month and on a couple of occasion whilst listening to the radio the sound has gone off, iPod still works as does sat nav and Bluetooth.

    When I try to adjust the volume the numbers on the display do not move and then when I try again the mute sign is showing. After I park the car up and then return to the car the radio is working fine.

    Has anyone else suffered this intermittent problem?
    #1
  2. Ads

    Ads

    [Sep 21, 2014]

  3. Cockney Boy
    Offline

    Cockney Boy Member VCDS Map User

    Joined:
    Nov 26, 2007
    Messages:
    481
    Likes Received:
    6
    [Nov 19, 2013]
    Head unit could be FUBAR.
    #2
  4. RobbieWebs
    Offline

    RobbieWebs Active Member

    Joined:
    Apr 1, 2013
    Messages:
    877
    Likes Received:
    179
    [Nov 19, 2013]
    Phone ur dealer to investigate:)
    #3
  5. Zig81
    Offline

    Zig81 Active Member

    Joined:
    Sep 10, 2013
    Messages:
    108
    Likes Received:
    35
    [Nov 19, 2013]
    Can't wait for that!
    #4
  6. Cockney Boy
    Offline

    Cockney Boy Member VCDS Map User

    Joined:
    Nov 26, 2007
    Messages:
    481
    Likes Received:
    6
    [Nov 19, 2013]
    Then you'll be listening to your favourite Val Doonican song on the iPod then !!
    #5
  7. Zig81
    Offline

    Zig81 Active Member

    Joined:
    Sep 10, 2013
    Messages:
    108
    Likes Received:
    35
    [Nov 19, 2013]
    Just checked and and the radio is back on, a hour and 40 minute drive home earlier and nothing after 10 minutes of Absolute 80's!
    #6
  8. arad85
    Online

    arad85 Active Member

    Joined:
    Oct 20, 2013
    Messages:
    462
    Likes Received:
    104
    [Nov 19, 2013]
    Your Audi has a free taste filter :) (hope you sort it soon...)
    #7
    boost-addict likes this.
  9. Johnnyb
    Offline

    Johnnyb Member

    Joined:
    Jul 10, 2007
    Messages:
    730
    Likes Received:
    296
    [Nov 20, 2013]
    I you're always listening to a DAB station then it's normal for it to intermittently lose signal..
    #8
  10. 97catalunya
    Offline

    97catalunya Member

    Joined:
    Jun 3, 2013
    Messages:
    546
    Likes Received:
    160
    [Nov 20, 2013]
    I have actually been amazed how reliable the DAB signal has been! But if you do loose signal then the little musical note next to the station name gets a little strike though it. Change stations to one without a strike through and audio comes back ;)
    #9
  11. PilotAudi
    Offline

    PilotAudi New Member

    Joined:
    Oct 4, 2009
    Messages:
    2,353
    Likes Received:
    478
    [Nov 20, 2013]
    It should switch to the non Dab version of the station you are listening to when reception is poor. It has on the 3 Audi with Dab I've used in last 5 years.
    #10
  12. Audimad
    Offline

    Audimad Active Member

    Joined:
    Mar 4, 2007
    Messages:
    302
    Likes Received:
    74
    [Dec 28, 2013]
    I have this same problem with my S3, it has happened twice now. The radio freezes, you can't change stations and the volume won't move up or down. Going to contact the dealer on Monday, will let you know what they say.
    #11
  13. Zig81
    Offline

    Zig81 Active Member

    Joined:
    Sep 10, 2013
    Messages:
    108
    Likes Received:
    35
    [Dec 28, 2013]
    Cheers mate, mine did again a couple of weeks ago. Parked up, filled up and after I'd paid for fuel the radio was back on.
    #12
  14. PilotAudi
    Offline

    PilotAudi New Member

    Joined:
    Oct 4, 2009
    Messages:
    2,353
    Likes Received:
    478
    [Dec 29, 2013]
    Had that on an A 5 .. Turn off reboot all fine
    #13
  15. coolguy
    Offline

    coolguy Member

    Joined:
    Jun 29, 2013
    Messages:
    134
    Likes Received:
    18
    [Dec 29, 2013]
    This has just happened to mine now. Was listening to DAB when the sound went dead. Tried to turn to a different freq. but nothing. Will check tomorrow morning to see if it's ok.
    #14
  16. cemerson
    Offline

    cemerson Well-Known Member

    Joined:
    May 9, 2013
    Messages:
    3,444
    Likes Received:
    704
    [Dec 29, 2013]
    Is it something that is only happening when listening to the radio then by the sounds of it? Specifically DAB?
    #15
  17. Zig81
    Offline

    Zig81 Active Member

    Joined:
    Sep 10, 2013
    Messages:
    108
    Likes Received:
    35
    [Dec 29, 2013]
    It's only happened while I've been listening to the radio, both FM and DAB, everything just freezes.
    #16
  18. cemerson
    Offline

    cemerson Well-Known Member

    Joined:
    May 9, 2013
    Messages:
    3,444
    Likes Received:
    704
    [Dec 29, 2013]
    Sounds like it could be a software fault, worth everyone who has experienced it talking to their dealers perhaps? They usually won't do anything if 1 person reports a fault I think, but may act if there are a few.
    #17
  19. Audimad
    Offline

    Audimad Active Member

    Joined:
    Mar 4, 2007
    Messages:
    302
    Likes Received:
    74
    [Dec 30, 2013]
    Rang the dealer today and i have got the car booked in for Saturday, will let you know what they say.
    #18
  20. Audimad
    Offline

    Audimad Active Member

    Joined:
    Mar 4, 2007
    Messages:
    302
    Likes Received:
    74
    [Jan 2, 2014]
    Radio cut off again, dealer said it may be a loose connection. I don't think so. Zig81, coolguy do you have the technology pack with MMI and B & O.
    #19
  21. Zig81
    Offline

    Zig81 Active Member

    Joined:
    Sep 10, 2013
    Messages:
    108
    Likes Received:
    35
    [Jan 3, 2014]
    Tech pack but no B&O on mine.
    #20
  22. Graham_S3SB
    Offline

    Graham_S3SB New Member

    Joined:
    Oct 21, 2013
    Messages:
    10
    Likes Received:
    19
    [Jan 3, 2014]
    same thing just happened to my radio on way home.....just locked up when I retracted the head unit...now frozen as others above reported. Will leave car and see what happens after an hour or so.

    Anyone got any feedback yet. Mine is an Audi upgraded sound system with tech pack fitted to an S3 Sportback.
    #21
  23. Richyboyp
    Offline

    Richyboyp Member

    Joined:
    Aug 3, 2013
    Messages:
    156
    Likes Received:
    23
    [Jan 3, 2014]
    I get mine go quiet too! If I have it streaming music via Bluetooth then plug it in via the red collar iPhone cable it goes quiet! I've changed the source too! It neither plays via stream or plug. The music should be paying as the counter on the song is moving like when normal play is happening.
    I have to hold the power button to turn off or switch off the car and back on. Pain in the ass. Any thoughts?
    #22
  24. ddscot
    Offline

    ddscot Member

    Joined:
    Nov 16, 2013
    Messages:
    57
    Likes Received:
    3
    [Jan 3, 2014]
    #23
  25. coolguy
    Offline

    coolguy Member

    Joined:
    Jun 29, 2013
    Messages:
    134
    Likes Received:
    18
    [Jan 3, 2014]
    Neither, just standard speakers.
    #24
  26. cuke2u
    Offline

    cuke2u Well-Known Member

    Joined:
    Sep 14, 2013
    Messages:
    1,767
    Likes Received:
    358
    [Jan 4, 2014]
    Could be the aerial if all else works aside from radio. Could be a short if it is locking up the whole infotainment...
    #25
  27. Audimad
    Offline

    Audimad Active Member

    Joined:
    Mar 4, 2007
    Messages:
    302
    Likes Received:
    74
    [Jan 4, 2014]
    I have been to the dealer today and had some work done on the S3.

    The technician checked the connections and they were all ok so they did some more checks and carried out a parameter reset via a replacement programme to the MMI system.

    They also told me that it needed a software update to the engine control unit. Contact your dealer if yours needs this update, it is called 24AB-engine control unit update to the stop start system.
    #26

Share This Page