I was having intermittent one touch faults with my electric windows where the window would reopen by it's self after being one touched to close, this would then trip the other windows and cause all manner of carnage with the remote fob etc. So whilst getting the DSG service done I asked the Audi dealer to investigate said fault and they came back and said it was the drivers side switch pack at fault and recommended it's replacement, iirc it was over £100 for parts and fitting, most of the cost was covered by an extended warranty with the RAC but some of the labour wasn't which I have had to pay out for. Anyway the fault has now returned (next day) and quite clearly it wasn't the switch pack at fault, after searching the forum (which I should have done first know!) it appears this is a common fault and there is a something about it in the owners manual to reset the system by holding up the drivers switch, surely Audi should have known this was the case and not replaced the part so quickly. Can I tell them to remove their part and refit mine then get a refund?