Hey everyone,I have some anger to vent so here goes... I bought my S3 a month ago (02 plate,only 40k miles on it),only it has never had the cambelt replaced.So it went into Audi today for Cambelt kit £329,waterpump £60 and a small service £99.That should do it I thought Audi picked it up from my mums workplace this morning,nice old boy she said. Audi then ring me at 3pm to tell me they have a few advisories,one being that a rear spring was snapped.Oh great I said, and asked the woman on the phone to print me an estimate for the repair.I also asked her that if they get a minute could they investigate the faulty temperature gauge.She said that the mechanic hadn't said it was faulty and was I sure.Erm yes,I am sure. At 4.30pm my mum rings me to say that my car hadn't returned yet and she needs to get home (I told them I need it back by 4pm). So I go to ring Audi and notice I have an answering machine message from them-basically it said they needed the car for longer to diagnose the gauge fault and did I need the car tomorrow.Anyway,because I didn't get back to them the driver was on his way back.Then Audi ring me,the woman explains that they needed more time and do I want to book it in, also,can I pay for the work that was done today.Sure I replied,at which point I said so I'm paying for the belt,waterpump and service. She went quiet... Her-waterpump? Me-yes Her-we didn't do the waterpump Me-why on earth not? Her-erm,we didn't have it down for the waterpump to be changed,it doesn't need doing,if it needed changing or was leaking our mechanic would have advised it. Me-I asked for the waterpump to be replaced,I don't care if it looks brand new it's a 7 year old car and I want it replaced so if it hasn't been done you can ring your driver and tell him to turn around. Her-erm,hes nearly with you. Me-Ok, does he want to take my car home and drive it in tomorrow then? Her-He has another collection tomorrow Me-ok,well I'll get it to you myself tomorrow then Her-Oh,erm,ok if you can.But we might not have the part,we need to order them by 3pm to get them the next day. Me-Well you can have it all week if you want Her-Oh it shouldn't take that long. Me-Right ok,I will drop it in tomorrow at 8am. *Bored yet? * Ok, so I get home from work and get into my car.where's my service book gone?Ring dragon at Audi again.. Me-Where is my service book and invoice? Her-Oh I've got it here,the driver had to go in a hurry so I was going to keep it until you brought your car back in or I would post it to you. Me-Erm right,I'll see you tomorrow. So now I am very pi**ed off as you can imagine.I also thought I'd check my service indicator ''Service due in 6200miles'',great,they haven't reset that either,useless knobs. Basically on the phone earlier she said that they do a safety check and my rear disks are corroded and my fronts need replacing.Also my air & pollen filters need doing.Then she corrected herself and said ''they might need doing as we have no record of previous work on the car because it's never been to us before''. I thought that surely a quick look at the service book would show you what it needed doing,not to mention the fact that I fitted a green cotton filter last weekend! Another thing,my housemate is a Technician for Mercedes.He's had my S3 up on the ramps at work and said that no springs are snapped, and the disks are perfect. So guys,if your still with me?? What should I do? I'm not one for comfrontation really but I am fookin angry.Should I expect the waterpump for free?