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First Service

Discussion in 'A3/S3/Sportback (8P Chassis)' started by Eeef, Nov 9, 2005.

  1. Eeef
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    Eeef Lord of War

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    [Nov 9, 2005]
    Mine is on it's way back as we speak. I emailed the service desk a couple of months ago to ask about a price and got the following
    QUOTE AS REQUEATED:


    LABOUR CHARGE - £136.00+VAT

    PARTS - OIL FILTER £4.70+VAT
    POLLEN FILTER £17.55+VAT
    SUMP PLUG £0.82+VAT
    SCREEN WASH £2.07+VAT
    SPRAY MAIN £2.30+VAT
    ENGINE OIL £49.05+VAT

    TOTAL - £249.68 ALL INC PART, LABOUTR AND VAT

    I got a phone call 10 minutes ago to say it's all done, £277.

    "But I was quoted £240"
    "Ok, we'll do it for £240, the difference was for the labour time for the 20k extras"

    Moral of the story.....

    get a written quote.
    #1
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  3. beaker
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    beaker Member

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    [Nov 9, 2005]
    £240!!!

    Not to brag but I got mine done for £150 in Dundee Audi. Man things must be expensive down your way.
    #2
  4. slimbloke
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    slimbloke Member

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    [Nov 9, 2005]
    As I have a deal with my leasing company that includes services... will all of that be free to me? (and yes I know I've kinda already paid for it)
    #3
  5. Eeef
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    Eeef Lord of War

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    [Nov 9, 2005]
    should be if it includes maintenance
    #4
  6. miketweed
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    miketweed Member

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    [Nov 9, 2005]
    Hmmm...

    My 1st was £340 inc vat at 18k. I tried to complain but was told "well sir its a very modern and complicated vehicle blah blah..."
    #5
  7. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 10, 2005]
    My 1st AVS service at 19k was £184.24. This included coding out the auto door locking.
    #6
  8. N3LLY
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    N3LLY New Member

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    [Nov 15, 2005]
    [ QUOTE ]
    Hmmm...

    My 1st was £340 inc vat at 18k. I tried to complain but was told "well sir its a very modern and complicated vehicle blah blah..."

    [/ QUOTE ]

    Where did you go? Mine was done at 18k in Bolton for £210. Lancaster Audi wanted £240 or so
    #7
  9. gizze
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    gizze Member

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    [Nov 15, 2005]
    [ QUOTE ]
    Hmmm...

    My 1st was £340 inc vat at 18k. I tried to complain but was told "well sir its a very modern and complicated vehicle blah blah..."

    [/ QUOTE ]

    Where was that??

    I got quoted £186 from Norwich for my A3's first service and just got charged £320 for the 2nd service on the A6. £340 is criminal!!
    #8
  10. imported_DSGSport
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    imported_DSGSport Guest

    [Nov 15, 2005]
    Hitchin Audi wanted £320 for the first service...so I took it 30 miles up the A1 and got it done at another Audi dealer for £179!
    #9
  11. OutLore
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    OutLore VOIP Dude

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    [Nov 15, 2005]
    I just had mine done today at Aylesbury - it's an HSBC lease car but they originally made the invoice out to me and it was for £280inc VAT
    #10
  12. Horchsense
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    Horchsense Member

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    [Nov 15, 2005]
    [ QUOTE ]
    [ QUOTE ]
    Hmmm...

    My 1st was £340 inc vat at 18k. I tried to complain but was told "well sir its a very modern and complicated vehicle blah blah..."

    [/ QUOTE ]

    Where was that??

    I got quoted £186 from Norwich for my A3's first service and just got charged £320 for the 2nd service on the A6. £340 is criminal!!

    [/ QUOTE ]

    Could you just repeat that Gizze? - my local dealer wants £340 for 1st service - I got a cousin in Norwich so it looks like I'll be paying him a visit in the new year...
    #11
  13. gizze
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    gizze Member

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    [Nov 16, 2005]
    That was at Robinsons, Norwich.

    However when getting a service price for the Cabriolet they were around £400 and I called a couple of local dealers and one was under £300, can't remeber if it was Kings Lynn, Lowerstoft, Bury St. Edmunds or Cambridge but it must have been one of those.
    Well worth calling round as there seems to be big differences in labour charges.

    I took the A6 in yesterday for 2nd service plus I had brake fluid changed as that would be due in 3 months anyway and I got them to programme the car so I got nav directions back in the DIS and to make sure I can plug a bluetooth unit back in and it will recognise it, and that came to £372.
    #12
  14. arthurfuxake
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    arthurfuxake Controversial & Contradictive

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    [Nov 16, 2005]
    [ QUOTE ]

    I got a phone call 10 minutes ago to say it's all done, £277.

    "But I was quoted £240"
    "Ok, we'll do it for £240, the difference was for the labour time for the 20k extras"

    Moral of the story.....

    get a written quote.

    [/ QUOTE ]

    I've just had the same with Lancaster Audi on Friday. I had a go at the service manager about it, and they dropped the price down to my quoted figure. I got a call from some woman yesterday enquiring wether or not I was happy with the service at Lancaster, and told her the story too. She said it will go in the report and gets emailed to HQ.
    #13
  15. imported_Skywalker
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    imported_Skywalker Guest

    [Nov 16, 2005]
    Had my first service at Leicester Audi today: £205 and they gave me an A4 DTM to knock about in all morning as well as replacing my bottle of oil in the boot for free!!

    /ubbthreads/images/graemlins/beerchug.gif
    #14
  16. marriedblonde
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    marriedblonde Moderator

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    [Nov 16, 2005]

    I've just had a quote from southampton Audi and they have quoted £199.00 inc Vat.

    J.
    #15
  17. Eeef
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    Eeef Lord of War

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    [Nov 16, 2005]
    you're friggin joking? They're part of Harwoods as well (same as Portsmouth)

    Is yours DSG? Get them to email you a quote with the break down on it and I'll compare it to the Pompey quote.
    #16
  18. miketweed
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    miketweed Member

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    [Nov 16, 2005]
    [ QUOTE ]
    [ QUOTE ]
    Hmmm...

    My 1st was £340 inc vat at 18k. I tried to complain but was told "well sir its a very modern and complicated vehicle blah blah..."

    [/ QUOTE ]

    Where was that??

    I got quoted £186 from Norwich for my A3's first service and just got charged £320 for the 2nd service on the A6. £340 is criminal!!

    [/ QUOTE ]

    It was at Smith Knight Fay in Stockport. I also had to get a taxi home and back to pick up the car (you need to book 1 month in advance to get a courtesy car?!?)

    of the top of my head:

    2 hours labour at £74.95 per hour (£149.90)
    5 litres of long life oil at £14.95 per litre (£74.95)
    filters and other non descript bits (£40 ish)
    £19 for a new number plate bulb (fitted)!!!!

    all + VAT

    Never thought to question it because i knew audi were a rip off for servicing.
    #17
  19. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 16, 2005]
    The time given by Audi for the 1st AVS service is 1.10 hours. If they are charging you for 2 hours they are over-charging.

    This is a breakdown of cost for my recent 1st AVS servive at 19k.

    Labour 114.40 (including recoding door locking)
    screen wash 3.12
    oil filter 4.70
    filter 8.69
    plug 0.90
    long life oil 24.99
    total 156.80
    vat 27.44
    total 184.24
    #18
  20. marriedblonde
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    marriedblonde Moderator

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    [Nov 16, 2005]
    [ QUOTE ]
    you're friggin joking? They're part of Harwoods as well (same as Portsmouth)

    Is yours DSG? Get them to email you a quote with the break down on it and I'll compare it to the Pompey quote.

    [/ QUOTE ]

    I could be sarcastic and say look at my sig but I wont...

    Yes my cars DSG same as yours. Portsmouth Audi is part of another group isn't it?

    I'll email them and get them to break the quote down for me.
    #19
  21. Eeef
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    Eeef Lord of War

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    [Nov 16, 2005]
    Yeah ok smart arse /ubbthreads/images/graemlins/wink.gif

    Both part of the Harwoods group. I'll be interested to see what the breakdown shows.
    #20
  22. arthurfuxake
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    arthurfuxake Controversial & Contradictive

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    [Nov 17, 2005]
    [ QUOTE ]

    It was at Smith Knight Fay in Stockport. I also had to get a taxi home and back to pick up the car (you need to book 1 month in advance to get a courtesy car?!?)


    [/ QUOTE ]

    They should've offered to give you a lift home. They do offer a service where they collect your car from work/home, but I don't trust them driving it. It's bad enough that they take it for a "test" drive.
    #21
  23. alien8
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    alien8 New Member

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    [Nov 17, 2005]
    get this. just called West London Audi

    A3 2.0 TDi DSG
    '420 including VAT and parts'

    *gulped and had words*

    just 'awaiting call back to see what they can do' after mentioning the prices on this thread..

    and then:
    "must be the labour rate"

    to...

    'we can do it for 320 but that's the lowest we can do'

    they're picking it up and delivering it back cleaned etc etc but - sheesh....

    //alien8
    #22
  24. imported_Skywalker
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    imported_Skywalker Guest

    [Nov 17, 2005]
    That's what happens when you live in the big smoke, everything is dearer.
    #23
  25. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 17, 2005]
    Have a day out in rural Cambridgeshire and get it done for £184.
    #24
  26. benw123
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    benw123 Moderator

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    [Nov 17, 2005]
    [ QUOTE ]
    Hitchin Audi wanted £320 for the first service...so I took it 30 miles up the A1 and got it done at another Audi dealer for £179!

    [/ QUOTE ]
    Which dealer was this? Our Sportback came from Hitchin, and if my first service is going to cost £320, I'm off elsewhere!
    #25
  27. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 17, 2005]
    Vindis Audi at Huntingdon. Telephone 01480 454545.

    My was serviced on 21 September 2005 and the cost was £184.
    #26
  28. bacardi
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    bacardi Active Member

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    [Nov 18, 2005]
    David - how did you get on with vindis in huntingdon? I'm using Bedford audi at the moment and they're been good so far
    #27
  29. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 18, 2005]
    I bought my first VW from Birch's Garage in Cambridge in 1976 and used them for all my new VWs and Audis and for all servicing. They then become a VW only dealer and were then taken over by Vindis. I bought my first Audi A3 from Vindis when they were in St Ives in 1998 and have used them for all my subsequent A3s (5 in all) and for all my servicing work and have always been very pleased with both the Sales and Service sides of the company. I still deal with the same salesman as I did for my first A3.

    I used to work in Bedford and several of my colleagues had Audis and used Bedford Audi and they were always pleased with the service they got from them
    #28
  30. bacardi
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    bacardi Active Member

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    [Nov 18, 2005]
    thanks David, so far Bedford have impressed, the car was bought from Whetstone in London but these guys are much closer /ubbthreads/images/graemlins/smile.gif

    will suggest Vindis to my folks though, they leave nearer Huntingdon and are considering an a3 at the moment
    #29
  31. benw123
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    benw123 Moderator

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    [Nov 19, 2005]
    Dave R, thanks for the recommendation. I shall definitely be giving them a call when the car tells me it needs some attention!
    #30
  32. cdb2
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    cdb2 Member

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    [Nov 20, 2005]
    £420 is ridiculous, I understood on here that the 1st service was meant to take 1.1hrs.

    I wonder if Audi UK know their prices seem to range from about £180 to £420 for the same service?
    #31
  33. beaker
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    beaker Member

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    [Nov 20, 2005]
    I think this rant has been here before.

    I checked out all the dealers within about 50 miles of me and the price varied by about £100 between them.

    Go figure.
    #32
  34. benw123
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    benw123 Moderator

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    [Nov 20, 2005]
    [ QUOTE ]
    I think this rant has been here before.

    I checked out all the dealers within about 50 miles of me and the price varied by about £100 between them.

    Go figure.

    [/ QUOTE ]
    Yep - you've got to ring round for the best deal.
    #33
  35. imported_DSGSport
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    imported_DSGSport Guest

    [Nov 21, 2005]
    I also took David R advise and took the car to Huntingdon. After my recent experiences with Hitchin ( where I also got the car from) I can safely say Vindis Audi in Huntingdon will be getting my business from now on.

    Just to add for future reference Hitchin Audi have a Labour rate of £90 per hour.
    #34
  36. miketweed
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    miketweed Member

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    [Nov 24, 2005]
    Dave R

    Can you tell me where you found the service time for the A3. I've phone 2 dealers and they say they've never heard of that.

    They said the standard time for ALL A3's is 1.9 hours!
    #35
  37. imported_DSGSport
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    imported_DSGSport Guest

    [Nov 24, 2005]
    I will have a look at my service sheet when I get home if that will help, as I got my car done at the same place as David.
    #36
  38. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 24, 2005]
    Yes no problem.

    If you go to the Audi UK web-site at www.audi.co.uk

    On the right hand sidebar click Business Sales - then again on the RH side Fleet Data and Policies - then in the centre Fleet Data. On the LH side Service Maintenance and Repair Data. Choose the A3. This downloads a spreadsheet. Click the 'I have read...' button - choose the appropiate model - in my case 2.0 TDI BKD 140PS Auto.

    Near the top of the spreadsheet, under Variable / Display the Labour hours are given as 1.10. For the 40K service the hours are given as 1.60.

    If my memory serves me right, the service time for the previous 8L model may have been 1.9 hours but one of Audi's aims was to reduced the service time for the new 8P model.
    #37
  39. Amchlolor
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    Amchlolor Active Member

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    [Nov 24, 2005]
    I noticed a local Audi specialist garage was advertising they can now service cars that are still under warranty,without Audi being able to bitch.
    If it were my car,I'd probably use them.
    Less than 2 minutes drive from my house,rather than battling across town.
    #38
  40. little_wing
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    little_wing Member

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    [Nov 24, 2005]
    As long as they use genuine parts, the warranty can't be affected (I think this is law now), but things like the free Audi Assist for x years if you get it serviced by a main dealer can. I stand to be corrected, but restrictive practice law basically stopped dealers tying in main dealer servicing to warranties.
    #39
  41. miketweed
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    miketweed Member

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    [Nov 25, 2005]
    They don't even have to be genuine parts.

    As long as they comply with the relevant specification, they can be any ones parts.

    As you say, it can't affect your statutory rights - i.e. 1 year guarantee minimum. But extras like extended warranties, audi assist etc may be affected. (and re-sale value!)
    #40

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