Right, Bought a 2000 A3 almost a month ago and on the way home the CD's played fine, however now, I get either ERR1 (not installed properly) or ERR2 (CD scratched) sometimes it'll play a few songs then do it, sometimes it'll decide to error halfway through a song or it will just keep going over all 6CD's in turn giving me the error without playing anything Ive put this question somwhere else before I joined here and basically I got one reply from another newbie suggesting I clean the lens, so I'm counting on you all to help me a bit more! Ive been reading through some of the other threads on here and it seems its a common problem, just wondering what is the easiest way of cleaning the lens, I don't want to damage it, so should I buy one of the CD kits that basically put it in like a normal CD and it cleans it or attempt to take it all apart (cheaper option) but if so how do I do this? Also, if that doesn't help, has anyone another clue as to what can be causing it? - radio and tape work fine. Thanks Sheryl.