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Ebay query

macpdm Nov 6, 2011

  1. macpdm

    macpdm Member

    Dear all

    We purchased an item on ebay this evening with buy it now. We paid immediately with paypal but an hour later the seller refunded our money stating that there was an error in the pricing in their shop.

    I dont wish to be mean but we would like the item we paid for at the price advertised. Is there anything we can do ?

    Many thanks
  2. macpdm

    macpdm Member

    Forget it guys

    I was using the same logic for ebay I would if I was in a shop where you must only pay the advertised price.

    We cant force them to sell.
  3. fingermouse

    fingermouse thats me

    I`ve had this also but with a private sale. They started a job lot item for 99p no reserve then when I won at 9.99 they said that was too cheap and wasn`t selling.
  4. ash1809

    ash1809 Member

    you should be able to complain..once sold it is a legal and binding contract from what i understand
  5. macpdm

    macpdm Member

    FYi we received the following reply from ebay in response to reporting the cancelled transaction.

    Thank you for taking the time to report the seller "xxxxxxxx" of the (item xxxxxxxxx) who refused to sell the item you've won and refunded your payment. I appreciate your vigilance in bringing this matter to our attention.

    We're sorry you had a problem - the vast majority of eBay purchases go smoothly, but when things go wrong let me assure you that we don't condone such activity and such reports will be taken seriously.
    Since your seller won't sell you an item even though you won the auction, they're in breach of eBay policy. Just as you're obliged to pay for an item you win, the seller is obliged to sell it to you.
    Please understand that we cannot force the seller to sell this item to you but rest assured that I have already taken the necessary action against the seller in order for them to learn a valuable lesson on completing a transaction with their buyer. This, in return, will prevent these members from this kind of practice in the future.
    It's important to bear in mind that not all of the actions that we can take are visible to you or may not be visible immediately. However, let me assure you again that we've taken the necessary action.

    I also like to commend you for leaving feedback that reflects your experience with this transaction. Your feedback comment and rating will help other members who are considering buying from this seller. It is also a key tool in helping us weed out bad sellers.
    Once again, thanks for taking the time to forward this information to us. We rely on dedicated members such as yourself to help us keep eBay a safe and reputable place to buy and sell.

    Kind regards,
  6. StateOfPlay

    StateOfPlay Well-Known Member

    You can leave a negative. They cannot.

  7. jojo

    jojo Looking for Boost! Staff Member Moderator Team Daytona Audi S3 quattro Audi A6 Audi Avant Owner Group

    I was actually thinking this, if the auction has ended, and the seller has refused to sell you the item afterwards, then you, as the buyer, can leave negative feedback.

    I have admit that negative feedback means very little these days to me. If the seller has say 10 transactions/feedbacks and there's a negative, then I might look into it, but if the feedback/transactions is 100+, I don't expect the seller to have 100% positive feedback, if they do, then great!

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