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eBay dispute

Discussion in 'General Chat' started by smudge_don, Feb 19, 2011.

  1. smudge_don
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    smudge_don Active Member

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    [Feb 19, 2011]
    Hi guys

    I sold my TTRS recently on eBay to someone in Greece, they paid promptly and i sent out the item in the next couple of days.

    With the box being very heavy, i did my best to use as much bubble wrap and tape as possible in order to stop things getting damaged on it's way to Greece.

    The buyer has now openend an eBay dispute against me saying that the item is not as described because there are a few little marks on the calipers where they have obviously been bashed around in transit. The paint on the calipers was only done recently, and the pictures that i used for eBay were taken a few weeks before listing them on the site. You can clearly see that the setup looks like new, so one can only assume that they have been damaged in transit.

    So i now have this case open against me, what can i do?
    #1
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  3. sinic
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    sinic Audi WAudi

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    [Feb 19, 2011]
    Offer him a refund. He must pay the return shipping fee and make sure he sends it tracked and insured as you wont issue his refund until you get them back.
    #2
  4. eoeumc
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    eoeumc Member

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    [Feb 19, 2011]
    If it was damaged in transit then they should be liable for it I would of thought.

    Was it insured? If so does the buyer have to take it up with the company or the seller?
    #3
  5. sub39h
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    sub39h Active Member

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    [Feb 19, 2011]
    i always mention that damage in transit is not my responsibility - don't know if that protects me on eBay's rules but as above i'd imagine that the courier should be liable for correcting any damage. sorry to hear you've had such trouble with selling these brakes mate :(
    #4
  6. bez101
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    bez101 Yorkshire & Humber Rep. Regional Rep VCDS Map User

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    [Feb 19, 2011]
    you have to take it up with the shipping company
    u sent them down to u as above offer refund he pays shipping u refund when you have them back
    he will win buyer always does or offer a part refund so he can get them sorted but if u do make sure u get pics of any damage so u can claim from shipping company
    Last edited: Feb 19, 2011
    #5
  7. sinic
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    sinic Audi WAudi

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    [Feb 19, 2011]
    +1, but also if you do offer part refund, make sure you do it through the dispute resolution centre so you have it recorded, and make a condition that he gives you good feedback for resolving the issue with your generous offer. You don't want to give a part refund privatley as he could still sting you through Paypal and Ebay.

    £50 refund should be enough for new powder coatings surely?
    #6
  8. jojo
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    jojo S3 Drift King! Staff Member Moderator

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    [Feb 19, 2011]
    I personally wouldn't have sent the item out the country in the first place. Too many skanking nobbers on fleabay, it's too much hassle than it's worth.

    Hope it all works out for ya.
    #7
  9. johnnythepie
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    johnnythepie Well-Known Member

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    [Feb 19, 2011]
    get the twat to send you some pics, and if damaged then offer refund he pays return shipping.transfer all your paypal funds to your bank and remove bank/credit card details.paypal has a habit of debiting
    #8
  10. SiGainey
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    SiGainey Member

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    [Feb 19, 2011]
    How do you know he didn't drop them when he removed them from the box? I have no idea if he did or not,just askin' :S
    #9
  11. Broken Byzan
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    Broken Byzan Photographic Moderator Staff Member Moderator VCDS Map User

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    [Feb 19, 2011]
    Were they insured Via carrier?

    I suspect if you don't refund you will get a chargeback i expect, but I would head down the either you refund him something and he keep them, you organise the carrier and will refund when you have them. Then look at claiming from the carrier
    #10
  12. Dazmo
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    Dazmo Active Member

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    [Feb 19, 2011]
    The first mistake you made was posting anything out of the country.

    The guy may now be fraudulantly using the system again'st you, has he sent you pictures of the damage? did you state in your auction that you were not liable for any damage in transit?

    All you can do first is find out what his intentions are, does he want his money back in full, partial refund?

    And then you go from there, im assuming this guy is expecting to get a full refund and keep the item, my advice would be to get him to post it back if he isnt happy at his own expense and once received claim with the shipping company for the damage.
    #11
  13. smudge_don
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    smudge_don Active Member

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    [Feb 19, 2011]
    Ye it was insured, and they've "apparently" contacted Fedex who have said that the box was in tact so they won't do anything

    I was thinking of doing a refund for the postage just to shut this guy up. He's being a total knob about it

    He's got 100% feedback and paid me via paypal straight away

    I usually don't send abroad but i had no other offers and just wanted them gone

    I've seen pics and tbh the damage is minimal to the calipers. It's just a bit of chipped paint

    I've got no funds in my paypal at the moment, but i don't know whether cancelling the account is worth it as i use ebay and paypal a lot

    Ye i was thinking that the damage may have been caused by them, but you never know do you

    All i know is the condition that they were in when i sent them out was near perfect. Nothing like the pics that he's sent me

    No way is he getting a full refund before sending anything back to me

    TBH, i'd rather just give him a little back if i really had to, saves me having to wait around to get them back and stop the hassle
    #12
  14. smudge_don
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    smudge_don Active Member

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    [Feb 19, 2011]
    Cheeky **** replied to my last message saying:

    "I'll send the pictures to eBay so that they can decide. It's only fair on both of us"

    How the **** is that fair on me?! Getting blamed for something that is not my fault and out of my control

    Never ever sending anything abroad ever again
    #13
  15. sidibear
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    sidibear Looking for Zombies !! Staff Member Moderator

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    [Feb 19, 2011]
    If sent Fedex he would have had to sign for the parcel, and he wouldn't have done so if the packaging was damaged, foreign scam artist.

    Personally, I won't send anything off the UK mainland, and that includes the Isle of Wight !
    #14
  16. eoeumc
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    eoeumc Member

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    [Feb 19, 2011]
    If the box was intact and the damage wasn't there, then it could be down to packageing. If as you say it was packaged very well the it must be from his end.
    Do you have any pictures from just before you sent them or when they were near perfect condition? If so I would go back to the bloke and say I have proof of the condition they were in and you will send them to Ebay so its fair on both of you.
    Tell Ebay what's going on and explain that they were in better condition than what he says they are. Its a 50/50 chance it will or wont go your way :(
    Also may be see if fedex will back you up on the condition of the package.


    Failing all that tell the buyer you will buy him a paint pen to do the chip :eyebrows: lol
    #15
  17. smudge_don
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    smudge_don Active Member

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    [Feb 19, 2011]
    I've been told that the box was in tact, no damage to it, but the brakes clearly have marks to them despite each item being individually wrapped in large bubblewrap and copious amounts of parcel tape...so clearly something is going on

    I have pics from about 6 weeks before when i 1st stuck them on eBay. I've spoken with "parcel2go" who i arranged the delivery with, and they said that Fedex will have to refund me the postage amount after seeing the pics

    So to save myself hassle, i've told the guy on eBay that i'll refund the postage as long as they give me positive feedback for sorting this out, despite it not being my fault, and i'll persue the claim through P2G

    Cheers for the help people :) just pisses me off when someone on eBay gets arsey over something that clearly isn't your own fault....
    #16
  18. Dazmo
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    Dazmo Active Member

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    [Feb 20, 2011]
    Lol, its only half hour on a ferry!
    #17

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