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DVLA cock-up

Discussion in 'Rants & Raves' started by Tolak, Nov 1, 2013.

  1. Tolak
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    Tolak Member

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    [Nov 1, 2013]
    Sold a car about two months ago, and correctly dealt with the paperwork.
    However, about three weeks ago, I got a letter from DVLA about me having failed to report the sale of a different number (personalised plate). And they wanted money immediately, before they took me to court.
    The car I sold had worn personalised plates (from the servicing receipts) but I had not taken note of the reg number(s).
    So I explained that I had not registered a car with that reg, and included a copy of the confirmation of transfer for the car I had sold.
    And today I got a letter from DVLA indicating there had been a cock-up, because of two changes happening at the same time. (No indication of whether it happened on teh same car; the name of my buyer did not match the personalised plate)

    So, alls well that ends well, but not pleasant to get official threatening letters, particularly because of a computer cock-up.

    Reason for this post; it's worth taking note if your car has had personalised plates.
    And, as usual, keep good records of all such transactions, so you can rebuff officialdom with their own paperwork.
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  3. wolfie138
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    wolfie138 Active Member

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    [Nov 8, 2013]
    been there, done that. back in 2011 isold my Lacetti to get my A4. few months later (as i posted here) i got a mail from cops down South saying i'd been caught speeding - it was the Lacetti. Mailed DVLA etc and got nothing but a curt "well change it" mail. mailed them back saying, that's all very well but you sent me confirmation of the V5 sale etc and now you're saying i still own the car and this could affect my insurance etc. Got nothing but a curt "we have changed your details" mail. shocking customer service, not even a try at an apology.
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