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DSG problem or my driving style?

Discussion in 'A3/S3/Sportback (8P Chassis)' started by pillboy88, Jul 28, 2010.

  1. pillboy88
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    pillboy88 Member

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    [Jul 28, 2010]
    Hi all,

    I recently bought a 2010 A3 1.4TFSI and the car is great!! The only thing I'm not sure if its me or the car is that in a span of 4 weeks (since I've had the car) it has stalled 4 times. Each time its when either I'm on a slope going into or out of my parking garage or the one time when I was in a traffic jam. Mind you I'm in traffic jams everyday and I go in and out of my car park everyday, so it has happened on 4 occasions out of possibly 50-60 chances.

    The scenario is that I would be letting the car roll on its own (like during a traffic jam or when going into an underground parking) and all of a sudden the engine would stop. All other power inside the car remains on (like AC and radio). Then when I step on the gas the car would not respond. I have to put it in Park and then re-start the car and its up and running again.

    I called my sales guy and he said because the car is literally a manual transmission (DSG automatic) that letting it roll without putting it in Neutral is essentially like revving it between 1st gear and not letting the clutch go which might result in clutch overheat and therefore my symptoms. I've never driven a manual trans car before so the idea is somewhat new to me. His advice was that to not let the car roll but brake or step on the gas when necessary and more decisively.

    I don't quite understand... Can anyone explain it better to me? Is there something wrong with my car or the way I drive? By the way, all these incidents I have turned OFF the "Start/Stop" feature, so its not like the car went into Stop mode and wouldn't start back up. This shouldn't be a factor in my troubles.

    Thank you much for any help or insight into my problems. Really appreciate the expertise available on this forum.

    Pill
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  3. akash_sky1
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    akash_sky1 Active Member

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    [Jul 28, 2010]
    It still shouldn't stall though, even if its rolling in 1st and your gently braking- ie slipping the clutch. The software should slip the clutch to prevent stalling.
    #2
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    Ads License to drive

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    [Jul 28, 2010]
    I've got DSG on mine and this has never happened. I hardly ever put it into neutral and always have it in D on flats, upwards slopes, downward slopes, the lot.
    If I take my foot off the brake with no gas the car holds and then gradually creeps forward.
    As far as I'm aware an auto/dsg car should never stall, unless something is wrong.
    I think there is a safety feature to prevent damage if you accidently hit the brake and accelerator at the same time, but I think this only lowers the engine revs rather than turning it off.
    #3
  5. just017
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    just017 Member

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    [Jul 28, 2010]
    Deffinately a problem mate. Sales guy clearly is trying to not get the car back i'd say. I have DSG and mostly drive it as if it was an Auto. Put it in D and thats it. If im at lights, i dont take it out of D i just push the brake pedal. My DSG has never stalled.
    #4
  6. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Jul 28, 2010]
    I agree with above, not you or your driving but the car. I often roll and mines never stalled, not even feels like it would either. Get it back to the garage, dont ring, just pop in and speak to someone else.
    #5
  7. sub39h
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    sub39h Active Member

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    [Jul 28, 2010]
    i've just switched from a 1.6 tiptronic to a 2.0T DSG. i treat the DSG as a conventional torque converter auto and it's not stalled at all in the last 3 weeks i've owned it. my car's also older than yours (55 reg) with 22k on the clock. if anything i should have MORE problems wit it, not less.

    take it back and get them to fix it, then call Audi Customer Service and get some free goodies.
    #6
  8. Brett Butler
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    Brett Butler Member

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    [Jul 28, 2010]
    I thought DSG was an Auto with no Clutch, and hence it should never stall
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    Ads License to drive

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    [Jul 28, 2010]
    DSG has two clutches. And its auto and manual. :blink:
    #8
  10. pillboy88
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    pillboy88 Member

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    [Jul 30, 2010]
    Thanks for all the advice. I was skeptical at first but I think I really need to get the car back in the shop to see what's going on. I'll update the progress in case anyone else happens to have this issue in the future as reference.

    Pill
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  11. pillboy88
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    pillboy88 Member

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    [Jul 30, 2010]
    Talked to my sales guy today, he said the service department has a new code upgrade for my car which may help the stalling situation. According to the service dept, when the clutch (on DSG) is revving for extended periods (like my situation), the computer will cut the power for fear of burning the clutch. But it seems in my case the threshold is cutting it too soon and the car stalls even before the overheat problem arises. So the new code is supposed to alter the threshold at which the computer cuts the power when it senses extended low rev overheat.

    Does this make sense to anyone?

    Pill
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  12. sub39h
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    sub39h Active Member

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    [Jul 30, 2010]
    i'd be having a word with Audi UK if i were you. for starters your salesman shouldn't be giving you tech advice, and secondly he blatantly lied to you so you didn't bring the car back. if i were you i wouldn't be a happy bunny :no:
    #11
  13. 8ig_steve
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    8ig_steve Member

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    [Jul 31, 2010]
    I don't see why you accepted that your scenario equates to "revving" for extended periods.

    Holding a DSG car on a hill using the throttle is known to overheat the clutches but you will have the hill hold feature so coming up out of your parking garage should not be a problem, rolling downhill in gear off throttle is called "engine braking"!!!!!, from the rest of your scenario you are merely creeping in traffic (no throttle??). The car should never stall and creeping in traffic is one of the useful features of automatic transmissions.

    I hope you get this sorted.
    #12
  14. redleg
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    redleg Member

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    [Jul 31, 2010]
    i have had 8 vw/audi models with dsg and never had one stall on me so there is a problem .
    #13
  15. VWAddict
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    VWAddict Member VCDS Map User

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    [Jul 31, 2010]
    Talking to a sales guy about a technical problem is like asking a milkman how to fix your computer.

    What he told you is complete ********, and demonstrates a lack of understanding on his part.

    Your sales guy isn't trained in how to fix cars, and the service department aren't sent on training meets to learn about financing incentives.

    Talk to the service department.
    #14
  16. pillboy88
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    pillboy88 Member

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    [Oct 18, 2010]
    Hi guys,

    I haven't updated this post in a while and I figured its time I ask a different question.

    So since my last encounter with the sales guy, I took the car in for servicing and they checked it thoroughly. The servicing dept told me that there was nothing wrong with the car mechanically after checking it out at TWO different service centers in the region. They called me after a week and said that HQ had a new code for the car and there was literature that spoke about stalling issues for the A3 and advised I get it upgraded (free of charge of course). So I told them sure, as long as it resolves the problem.

    I went to pickup my car 2 days later and upon reaching the service center the lead technician said that they weren't able to upgrade the codes, the codes that were available from HQ had been pulled back off the release and was pending for further testing. At that time there was nothing they could do except wait for it to be released again although he warned it may be a couple months before the next release codes are ready. They would call me once its available and they did acknowledge that some others had experienced this in Europe but none in Hong Kong (where I'm at).

    So now 3 months has passed and they have yet to contact me. Meanwhile, the stalling had stopped for a little while since the last check up, maybe for about a month and a half. Then it started again. Previously it happened while I was on a hill/slope and as described earlier it would stall while the car was rolling. But now, it would stall after coming to a full stop on flat ground. Just last week I was pulling into my garage, stopped in front of the parking spot to let my wive out before pulling the car in and it stalled right there. Another time, I stopped at a traffic light and it stalled right there. It has happened 3 times in the last month and seems to be even worse than before.

    So I'm now waiting to bring the car in to service again, this time the service dept says they'll go through the test more thoroughly (like they didn't try hard enough last time?) and we'll see how it goes.

    Having said all that, does anyone know how and where I can write to in Audi HQ where this could be heard by the right people? I'm a little skeptical this is falling on deaf ears in HK region.

    Thanks!!
    #15
  17. Brett Butler
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    Brett Butler Member

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    [Oct 18, 2010]
    I assume this car is not one of the stop start ones etc?
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  18. pillboy88
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    pillboy88 Member

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    [Oct 18, 2010]
    It does have the Start/Stop system but obviously the problem happens even with the system turned off. Also, the system supposedly turns the car back on when you take your foot off the brakes but this problem basically just stops the car cold...
    #17

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