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Disgusted with Adrian Flux

Discussion in 'Adrian S Flux' started by Scoot Yo, Apr 21, 2014.

  1. Scoot Yo
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    Scoot Yo Member

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    [Apr 21, 2014]
    Recently changed my insurance from my previous car over to my new S3. Adrian flux were quoting something ridiculous like £1800 so I decided to change companies. I am 26 have had my E46 M3 insured with them for 3 years and other performance cars over the years.

    I changed to another company which charged a far more sensible £400 fully comp on the 1st April and then went away for 2 weeks on holiday. Next thing I know is I come back to an email saying the outstanding balance, less than £100 has been passed onto a debt collecter which will damage my credit rating etc etc. I get in contact with Adrian flux an basicaly get told tough an to contact the debt recovery agency to 'settle up'

    I would just like to draw as many peoples attention to this as possible. I have been a loyal customer for years to this company and have paid thousands to them over the years and never once defaulted or claimed for that matter! and this is how they act. Within less than 2 weeks they have passed this so called 'debt' on, 2 weeks before the direct debit is even due.Had they just taken it from my bank as the direct debit was still active or phoned me I would have paid straight away.

    This company will never receive another penny from me after this, no matter how competitive their quotes come renewal, absolutely shocking customer service.

    Also when I was phoning them up the person on the other end of the phone was adamant the audi s3 didn't exist and was a 2.0 tfsi a3, so much for a performance car 'specialist'
    #1
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  3. Veneeringman
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    Veneeringman Bazinga VCDS Map User

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    [Apr 27, 2014]
    Can't say I'm surprised to be honest, I wasn't at all impressed with their telephone manner or their quote to be honest, Admiral bent over backwards to get my business.

    Will never ring them again.
    #2
  4. T3nnant
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    T3nnant Active Member

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    [Apr 27, 2014]
    On another forum I was told to ring them for a quote as they specialised in young drivers and "performance cars"
    I had a 106 gti at the time and I was 20.

    I rang and was basically told, I shouldn't have that car at my age as it was dangerous and they were not able to quote me.

    yet the "rep" on the forum had told me they insure 17-25 year olds daily on gti's

    Very poor customer service
    #3
  5. warren_S5
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    warren_S5 Moderator Staff Member Moderator VCDS Map User

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    [Apr 27, 2014]
    Inexcusable they can take money from people or offer a service then condescend them (irrespective of age). Vote with your feet and spread the word.
    #4
  6. s3_trev
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    s3_trev 3 door or no door!

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    [Apr 27, 2014]
    This is very worrying indeed.
    #5
  7. Veneeringman
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    Veneeringman Bazinga VCDS Map User

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    [Apr 27, 2014]
    For me it was the manner they conducted themselves in, never rang me when they said they would, then when I rang them the guy I spoke to didn't seem the slightest bit interested, then proceeded to say Admiral must have got 'it' wrong with my quote or I hadn't told them something ????? Didn't know I'd become forgetful all of a sudden !!!

    Whereas Admiral were very helpful and bent over backwards to get the business

    As someone told me a couple of weeks ago, it's the people sean, be nice to them and they'll respond in kind.
    #6
  8. Ashmcblue
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    Ashmcblue Active Member

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    [Apr 27, 2014]
    Requested a call back on Saturday. Never got it.

    They can flux off.
    #7
  9. Lachlan66
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    Lachlan66 One of life's unfortunates

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    [Apr 27, 2014]
    Never heard a good thing about them in all honesty
    #8
  10. Scoot Yo
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    Scoot Yo Member

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    [Apr 28, 2014]
    Latest thing is they are now refusing to provide the details of my no claims!! Is there anything I can do legally? This is no effecting my existing policy.

    The no claims isn't even from this policy it is from the previous years, which was obviously paid in full.
    #9
  11. s3_trev
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    s3_trev 3 door or no door!

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    [Apr 28, 2014]
    Would be awfully nice of someone from Adrian Flux to comment on this thread.
    #10
  12. Ashmcblue
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    Ashmcblue Active Member

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    [Apr 28, 2014]
    All companies make mistakes and nobody is perfect but it's how you move on from your mistakes and how you treat your customers that sets you apart from the rest of the field.
    #11
  13. Scoot Yo
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    Scoot Yo Member

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    [Apr 28, 2014]
    I'll not hold my breath. Worst company I have ever dealt with and I would urge anyone considering them to steer clear. Plenty of other brokers out there.
    #12
  14. Scoot Yo
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    Scoot Yo Member

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    [May 4, 2014]
    Good to see the can promote some competition in the forum but not get I touch about on-going issues.
    #13
  15. s3_trev
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    s3_trev 3 door or no door!

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    [May 4, 2014]
    Well so far I cant say a bad word about them, and have came out on top this year with my renewal quote, all mods declared.
    #14
  16. Tom5190
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    Tom5190 Member

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    [May 4, 2014]
    They were a huge disappointment to me too, how can a 'performance car' specialist quote me £2100 to insure mine when Admiral quote me £600 :s Hope you get it sorted mate.
    #15
  17. Sam11189
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    Sam11189 Member

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    [May 9, 2014]
    Shower of *******s.. Ill be staying well clear..

    Hope you sort it out matey
    #16
  18. bennyball
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    bennyball New Member

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    [May 9, 2014]
    I had massive problems with them a few years ago when I was mid-advised by one of their agents. I submitted a complaint which ultimately led to them have g to admit they were in the wrong! They refused to even quote me when I tried since(I would never have taken the policy just wanted the info)

    Remember they are regulated, if you don't get anywhere, go to the regulator
    #17
  19. DAN@ADRIAN FLUX
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    DAN@ADRIAN FLUX Site Sponsor Site Sponsor

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    [May 14, 2014]
    Hello

    Firstly apologies for not getting back to you sooner.

    Can you please DM me your policy number and/or surname & post code so that I can investigate and supply you with an explanation.

    Thank You

    Dan
    #18
  20. Veneeringman
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    Veneeringman Bazinga VCDS Map User

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    [May 14, 2014]
    3 weeks to respond to this, says it all really.
    #19
  21. sidibear
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    sidibear Looking for Zombies !! Staff Member Moderator

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    [May 14, 2014]
    I was with them five years ago and they doubled my premium on renewal for a none fault claim. And that took them from the accident in March to October to get it sorted out and my car fixed.

    Main rule of insurance, you get what you pay for, cheap means cheap. Pay extra for a decent company with decent coverage. Also helps if your preferred repairer is also one the insurance company prefer.

    Been with Aviva ever since, City Center Car Care in Digbeth is my preferred repairer and on Aviva's list too, and Chris Knott saved me money on renewal and kept me with Aviva :thumbsup:
    #20
  22. s3_trev
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    s3_trev 3 door or no door!

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    [May 14, 2014]
    Have you had an accident since moving to Aviva?
    #21
  23. sidibear
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    sidibear Looking for Zombies !! Staff Member Moderator

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    [May 15, 2014]
    @S3 Trev, yes, another two no fault claims, one with an uninsured driver. Both got sorted very fast. First one within ten minutes of calling them they had my car booked in for repair and a replacement car sorted. Driver hit my car and drove off so I chased them and got their details, address was correct but uninsured, Aviva did everything, I paid the excess, they claimed it back and refunded me. On renewal it went up £150.
    Second one, was sorted very quick. On renewal it went up £275. Tried Chris Knott, they saved me £310 on that which was slightly cheaper than I was already paying, and kept me with Aviva.
    Yes, seriously, it was cheaper to get insured with Aviva via Chris Knott than it was going direct with Aviva. This is why I recommend them so much, same cover, same company, but cheaper.
    #22
    s3_trev likes this.
  24. Ashmcblue
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    Ashmcblue Active Member

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    [May 15, 2014]
    I'm with Aviva through a broker and my experiences of them are very good indeed.
    #23

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