Recently changed my insurance from my previous car over to my new S3. Adrian flux were quoting something ridiculous like Â£1800 so I decided to change companies. I am 26 have had my E46 M3 insured with them for 3 years and other performance cars over the years. I changed to another company which charged a far more sensible Â£400 fully comp on the 1st April and then went away for 2 weeks on holiday. Next thing I know is I come back to an email saying the outstanding balance, less than Â£100 has been passed onto a debt collecter which will damage my credit rating etc etc. I get in contact with Adrian flux an basicaly get told tough an to contact the debt recovery agency to 'settle up' I would just like to draw as many peoples attention to this as possible. I have been a loyal customer for years to this company and have paid thousands to them over the years and never once defaulted or claimed for that matter! and this is how they act. Within less than 2 weeks they have passed this so called 'debt' on, 2 weeks before the direct debit is even due.Had they just taken it from my bank as the direct debit was still active or phoned me I would have paid straight away. This company will never receive another penny from me after this, no matter how competitive their quotes come renewal, absolutely shocking customer service. Also when I was phoning them up the person on the other end of the phone was adamant the audi s3 didn't exist and was a 2.0 tfsi a3, so much for a performance car 'specialist'