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delivery problems AAAARRGGGHHH

tomtoms3 Aug 26, 2010

  1. tomtoms3

    tomtoms3 seasoned pro

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    I ring up to order some eibach springs on monday morning, paid, all sorted, delivery in 24 hours. great!!!

    ...wednesday morning i get a call saying one of the rear springs has somehow snapped in the box!!!, and eibach uk wont be able to get me a set untill next week. so i fork out a little more and go for the h&r, being told i WILL 100% recieve them by thursday morning.

    ..so i strip the car as i'm off on holiday friday (just up north), ready to fit the new springs thusrday afternoon.

    its now 4pm on thursday afternoon and still no sign, and to top it all off Dpm are now on holiday, the car is on axle stands and the wife isnt happy.

    Not impressed.:shrug:
     
  2. Broken Byzan

    Broken Byzan Photographic Moderator Staff Member Moderator VCDS Map User quattro Audi A4

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    TBH, It's hardly Danians fault,he is not even in the country. I expect they are being drop shipped direct from H&R using thier carrier, and they may use one of the ones operates until 8PM
     
  3. Westy

    Westy Well-Known Member

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    Sorry to hear that mate but I've never heard a bad word against DPM so I'm sure there is another explanation. Also you should really take this up with him directly instead of airing it on a public forum.
     
  4. Welly

    Welly VX220 SC Driver :)

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    Agreed, my past experience of DPM and Damien in general has been nothing short of exemplary.

    I'm sure there is a perfectly reasonable explanation.
     
  5. tomtoms3

    tomtoms3 seasoned pro

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    yes fair enough, i did stress to him that i really needed them for early today.. i said to not bother going ahead with it unless it was 100%. dont know if i could have done anything more!!!

    Dpm are very good at what they do as i've also never seen/read anything bad about them.
     
  6. <tuffty/>

    <tuffty/> Badger 5 Edition...Its all about the flow... Staff Member Moderator Audi S3

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    A lot of suppliers ship direct rather than have dealers buy stock for the shelves.... Just means that dealers are in the hands of the suppliers which pretty much most of the time works fine....

    Never had an issue with DPM and Damian, just unlucky I reckon mate... doesn't help you much sadly I know but I would imagine its the supplier at fault rather than the dealer...

    <tuffty/>
     
    Last edited: Aug 26, 2010
  7. AwesomeMike

    AwesomeMike Member

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    To be fair it does just sound like bad luck :( The Eibach springs will be just very unlucky!! As for the H&Rs sometimes the couriers just mess up - annoying I have seen this many of times and it is usually the customer that needs them urgently as well :(

    I feel bad for saying this but if it might help you out of a pickle - depending where you are in the 'North' I have some some H&R Springs here?!

    AwesomeMike
     
  8. tomtoms3

    tomtoms3 seasoned pro

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    Yes im sure your right, i tried to get hold of the main distributors of h&r in the uk but apparently they're shipped direct from germany! its just so frustrating not being able to follow it up or having anyone to contact which i'm sure you can appreciate.
     
  9. tomtoms3

    tomtoms3 seasoned pro

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    i did try awesome but they said it would be 2 days delivery.. i live just north of oxford.
     
  10. AwesomeMike

    AwesomeMike Member

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    Yea it usually is from here, I was just thinking if you were fairly local to pop in for them :(

    We have missed the cut off for tomorrow as well :( Sorry mate. Well if you can sort anything then we have got 3 sets here so the option is there for you.

    AwesomeMike
     
  11. tomtoms3

    tomtoms3 seasoned pro

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    Thanks, very much appreciated but i think i'm going to get on and refit the old ones.. whats the betting they'll turn up as i've just finished... !
     
  12. AwesomeMike

    AwesomeMike Member

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    No problem!

    It would be just about typical! :( Usually is - most couriers will ship up to 5:30pm so I guess it might be worth while just waiting that little bit longer?

    AwesomeMike
     
  13. jojo

    jojo Looking for Boost! Staff Member Moderator Team Daytona quattro Audi S3 Audi A6 Audi Avant Owner Group

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    I would wait another hour if possible. lol
     
  14. Welly

    Welly VX220 SC Driver :)

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    :iagree:
     
  15. tomtoms3

    tomtoms3 seasoned pro

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    i'll take advice if its good advice, i think this prolly is. I'm waiting...
     
  16. jb0o

    jb0o North East Forum Moderator Site Sponsor Regional Rep VCDS Map User

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    While you're waiting, give those calipers a good scrub :)
     
  17. MintyS3

    MintyS3 Works 60% the time, Everytime.

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    lol I used to have the same with people ripping out their kitchen/bathrooms and booking tradesmen before the stuff arrived....bad move.
     
  18. Welly

    Welly VX220 SC Driver :)

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    Glad you decided to change the thread title - good man. :thumbsup:
     
  19. tomtoms3

    tomtoms3 seasoned pro

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    haha, ive just been doing that. great minds eh.
     
  20. AwesomeMike

    AwesomeMike Member

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    HAHAA Too right! :p Get the kettle on as well :D

    AwesomeMike
     
  21. tomtoms3

    tomtoms3 seasoned pro

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    never turned up.. time to refit in the rain, and soon to be dark. gutted.
     

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