I am having a right stress at the moment with a local body shop, and using this for advice and also to vent my thoughts and frustration before I end up in trouble. :busted_cop:
I have a 2005 2.0T FSI Quattro, and I love the car to bits back in November 2008 some guy in a sprinter ran into the back of me in London, Was not to bad, nice low speed and just a few dents here and there. As my car is insured through my employer I thought no big worry and I gave them a call and they arranged to get it booked into the local garage they use, but I also got the option of going to another garage if I wanted, but I thought no I will stick with the company one as they send a lot of cars there and have a good relationship. Car went in and had all the work done, no problems.
Then in December some one scratched the car down the full length of the car, so a quick call to into work and they said take it up to the garage and they will sort it.
This is where all the problems started .. They did the job, well half the job as the quote said the scratch was only on the two doors, thats all they did, and they left a massive patch on the passenger door that they had not polished up so it had a horrible finish. The car came back with an extra 20 miles on, and I got the comment of how fast the car was
Then a few days after this the paint on the back started to chip away, so I called work with these faults and they said not a problem, call up at the garage and they will sort it. So off I went, only to be told by the garage I had damaged the car, and that there is never anything wrong with there paint jobs. Eventually they agreed that as the company was a big customer they would take the car in and sort it all out, but I had to call back in a few weeks when they were quiet and could fit it in.
The car went in on 9th March, and it was supposed to be finished on Thursday, then it moved to Friday and then it moved to this morning, then when I went this morning it was still not done, so had to go back at 12 to collect it, so off I went only to find the car still has scratches on it, and was told to come back Friday. But what makes me really mad is how the car is dirty inside with moody foot prints, and there is a burn in the rear ashtray and the car has done 142 more miles than when I dropped it off.
I have spoken to work about these new issues and they will be trying to sort it but how can I prove they have done all this?
I have a 2005 2.0T FSI Quattro, and I love the car to bits back in November 2008 some guy in a sprinter ran into the back of me in London, Was not to bad, nice low speed and just a few dents here and there. As my car is insured through my employer I thought no big worry and I gave them a call and they arranged to get it booked into the local garage they use, but I also got the option of going to another garage if I wanted, but I thought no I will stick with the company one as they send a lot of cars there and have a good relationship. Car went in and had all the work done, no problems.
Then in December some one scratched the car down the full length of the car, so a quick call to into work and they said take it up to the garage and they will sort it.
This is where all the problems started .. They did the job, well half the job as the quote said the scratch was only on the two doors, thats all they did, and they left a massive patch on the passenger door that they had not polished up so it had a horrible finish. The car came back with an extra 20 miles on, and I got the comment of how fast the car was
Then a few days after this the paint on the back started to chip away, so I called work with these faults and they said not a problem, call up at the garage and they will sort it. So off I went, only to be told by the garage I had damaged the car, and that there is never anything wrong with there paint jobs. Eventually they agreed that as the company was a big customer they would take the car in and sort it all out, but I had to call back in a few weeks when they were quiet and could fit it in.
The car went in on 9th March, and it was supposed to be finished on Thursday, then it moved to Friday and then it moved to this morning, then when I went this morning it was still not done, so had to go back at 12 to collect it, so off I went only to find the car still has scratches on it, and was told to come back Friday. But what makes me really mad is how the car is dirty inside with moody foot prints, and there is a burn in the rear ashtray and the car has done 142 more miles than when I dropped it off.
I have spoken to work about these new issues and they will be trying to sort it but how can I prove they have done all this?
Youtube clip to follow in the next few days.
