Well its been just short of 6 months since collecting my new TT. I know its not an A3 but as some of you may know, I had an A3 before the TT. A rather expensive purchase, however, it is an Audi, so quality should come as standard, so a couple of years of stress free motoring ahead of me before deciding what Audi to go into next.
Well, that was the initial thought and fantasy, unfortunately it has turned into a bit of a nightmare, which only seems to be getting worse.
In the close to 6 months that I have owned the car, it has always been faulty. This faults, while they were not major mechanical faults, were faults that has meant the car has had to go back to the dealer to have the same fault (2 different faults) repaired 3 times, with another fault a characteristic of the car, and more faults occurring all the time.
So, in the 6 months I've had the car, the workshop have had it for 3 of those months. The dealer, who truth be told have been good to me and have done their best to fix the car, are playing hard ball now that I have rejected the car under the Sale of Goods Act 1979, which states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. I rejected it under the satisfactory quality part, but I suppose any of them could fit. The car was rejected just after the 5 month point and while it was with the dealer for more repairs. I would have rejected it sooner had the dealer not treated me as well as they had.
Now I have lost faith in the car, and brand, and have requested a partial refund. This is a statutory right as a consumer and I put 50% of the cost of the vehicle on PCP with my PX and cash making up the other 50% of the purchase price. I have informed the dealer of a minimum figure that I am willing to accept, which would equate to paying approx £1000 per month of owning the car, thats not driving the TT, but owning it. I have thought this was a fair offer really?
Now, unfortunately, even though Audi UK are aware, neither the dealer, nor Audi, are willing to offer me a refund. They have pretty much said do your worst as they are a big company and I am a little fish. I have kept it all really friendly and good natured, being extremely fair and patient. I mentioned that should my fair request for my consumer rights not be agreed to then I will move this case further than just to the dealer, which it was with until last night. The dealer has pretty much told me to do what I have to and be prepared for a fight as neither them nor Audi are willing to refund me my money.
So the moral of the story is, if you think that buying a car, only being able to drive it for 3 months out of 6, and being nice and fair to the dealer is the way to ensure your consumer rights are being adhered to, then think again. Very poor show Audi. Let the battle begin.
Just in case people are on other forums, I will be copying and pasting this on as many forums of that I am a member of, so sorry if you have to read it again. Comments and advice is always welcome. Thanks for reading..
Well, that was the initial thought and fantasy, unfortunately it has turned into a bit of a nightmare, which only seems to be getting worse.
In the close to 6 months that I have owned the car, it has always been faulty. This faults, while they were not major mechanical faults, were faults that has meant the car has had to go back to the dealer to have the same fault (2 different faults) repaired 3 times, with another fault a characteristic of the car, and more faults occurring all the time.
So, in the 6 months I've had the car, the workshop have had it for 3 of those months. The dealer, who truth be told have been good to me and have done their best to fix the car, are playing hard ball now that I have rejected the car under the Sale of Goods Act 1979, which states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. I rejected it under the satisfactory quality part, but I suppose any of them could fit. The car was rejected just after the 5 month point and while it was with the dealer for more repairs. I would have rejected it sooner had the dealer not treated me as well as they had.
Now I have lost faith in the car, and brand, and have requested a partial refund. This is a statutory right as a consumer and I put 50% of the cost of the vehicle on PCP with my PX and cash making up the other 50% of the purchase price. I have informed the dealer of a minimum figure that I am willing to accept, which would equate to paying approx £1000 per month of owning the car, thats not driving the TT, but owning it. I have thought this was a fair offer really?
Now, unfortunately, even though Audi UK are aware, neither the dealer, nor Audi, are willing to offer me a refund. They have pretty much said do your worst as they are a big company and I am a little fish. I have kept it all really friendly and good natured, being extremely fair and patient. I mentioned that should my fair request for my consumer rights not be agreed to then I will move this case further than just to the dealer, which it was with until last night. The dealer has pretty much told me to do what I have to and be prepared for a fight as neither them nor Audi are willing to refund me my money.
So the moral of the story is, if you think that buying a car, only being able to drive it for 3 months out of 6, and being nice and fair to the dealer is the way to ensure your consumer rights are being adhered to, then think again. Very poor show Audi. Let the battle begin.
Just in case people are on other forums, I will be copying and pasting this on as many forums of that I am a member of, so sorry if you have to read it again. Comments and advice is always welcome. Thanks for reading..
