Facelift Brake Loss - a change of underpants moment.....

[Evil Diesel]

Has anyone else had any issues with the breaks from cold? Had 2 moments today where I was only getting about 10 - 15% of anticipated breaking - once at about 30mph where all I was getting was a hiss around the pedal and no stopping and again about 5 mins later at 70 down a M1 slip road where some tw*t decided to stop at the merge.

Needed a change of pants after the first incident - probably need to go back to nappies after the second.

Both times just hissing around the pedal.

Got better when fully up to temp.

 

[Ozmosis]

I would get either Audi Assist or to the dealer ASAP as that is not normal or safe in the slightest...

Guess you'll be wearing the brown pants tomorrow??

 

[Hal Adams]

Unpleasant...

Was the pedal softer or harder than usual?

 

[Behind The Bins]

Has anyone else had any issues with the breaks from cold? Had 2 moments today where I was only getting about 10 - 15% of anticipated breaking - once at about 30mph where all I was getting was a hiss around the pedal and no stopping and again about 5 mins later at 70 down a M1 slip road where some tw*t decided to stop at the merge.

Needed a change of pants after the first incident - probably need to go back to nappies after the second.

Both times just hissing around the pedal.

Got better when fully up to temp.

Scary

A bit like using cruise control on the motorway, 2 feet flat on the mat and all of a sudden you need to brake and can’t find the brake pedal

My bum is twitching thinking about it

 

[Evil Diesel]

Slightly softer but not really noticeable. This is either a pipe failure, o-ring fail or break booster failure imo. Got better when warm so o-ring would be my best guess.

 

[Evil Diesel]

Scary

A bit like using cruise control on the motorway, 2 feet flat on the mat and all of a sudden you need to brake and can’t find the brake pedal

My bum is twitching thinking about it

The one on the motorway slip was the real pants buster! Bad enough when some t0sser does an emergency stop on the merge at the best of times......

 

[Behind The Bins]

Pants buster Hahahaha

 

[Evil Diesel]

I would get either Audi Assist or to the dealer ASAP as that is not normal or safe in the slightest...

Guess you'll be wearing the brown pants tomorrow??

Just given the dealer my thoughts....

Not sure brown pants are the answer - going to have to find those adult nappies all the Judges seem so into.

 

[D0C]

Got to get to the dealer asap to sort that. Potential killer.

 

[Evil Diesel]

Totally agree - must be one of a pipe breach, o-ring fail, booster vacuum failure or master cylinder failure. To be honest, none of these are acceptable on a car 2 months old.

 

[Ozmosis]

Is there any signs of fluid loss? In my experience, o-rings do not get "better" when they are warmed up!

 

[Evil Diesel]

No obvious leaks - you are right, an o-ring fail does not improve. Break booster is the most likely culprit.

 

[Hal Adams]

Even brake servos do not repair themselves. The hiss leads to it being servo related, but you say you heard the hiss 'inside' the car??
Either way, we are all speculating. The car has to go back to the dealer. You should not be driving waiting for the next time...

 

[Spinstorm]

Not a useful reply but I always have my Adaptive cruise on all the time in traffic both slow and on motorways.

Often I’ll over ride it but having that extra level of safety knowing that the car will slow down with plenty of time to spare even if I don’t notice it right away myself is one of the reasons why I went for the driver assistance package. I know the majority don’t bother with it but I find it very useful.

 

[Hal Adams]

I am totally with you on ACC - Although most of its fine tuning in holding you back is done on adjusting the fuel rail supply, heavier stuff calls for the brakes and if the brakes are faulty and/or non-existent, then there is nothing...

 

[Evil Diesel]

Well, VAG Roadside Assistance have been out and suspect servo leak. The intermittent hiss from yesterday was pretty permanent when I demonstrated the problem - I think the tech had his own underpants moment...........

Waiting for recovery truck now.

Great.

 

[D0C]

Well, VAG Roadside Assistance have been out and suspect servo leak. The intermittent hiss from yesterday was pretty permanent when I demonstrated the problem - I think the tech had his own underpants moment...........

Waiting for recovery truck now.

Great.

Keep an eye on the mileage. I just collected my car from Audi who were looking into the squealing brakes. I thought my fuel level looked a bit low. Short term trip showed 1hr 11min drive time at 10.5mpg... I'm sure/hope some of that was it sat idling in the workshop

 

[AudiNutta]

Well, VAG Roadside Assistance have been out and suspect servo leak. The intermittent hiss from yesterday was pretty permanent when I demonstrated the problem - I think the tech had his own underpants moment...........

Waiting for recovery truck now.

Great.

Wow, shocking!! You are really lucky to be able to demonstrate the fault in this case, I thought it would be one of those to never happen again. The hissing, is it plain as day inside or outside the car? Like a loss of pressure?

 

[AudiNutta]

Keep an eye on the mileage. I just collected my car from Audi who were looking into the squealing brakes. I thought my fuel level looked a bit low. Short term trip showed 1hr 11min drive time at 10.5mpg... I'm sure/hope some of that was it sat idling in the workshop

That’s not good.. Audi sometimes note the mileage in and out themselves if you wanted to check.

This is why when my car goes in for the backbox next week, I will be telling them there isn’t any need to test drive the car for a bolt on exhaust and I don’t expect it done. Same for an oil change, no need to test drive my car thanks...

 

[Evil Diesel]

The hissing is plain as day although while you are hearing it your car is hurtling towards an obstacle without slowing down.

The more I think about this, the more I am getting really p1ssed off. Seriously, I was ploughing down the J4 slip on the M1 at 70++ when the car well in front stopped at the merge - stamped the breaks and nothing happened - not a great moment for a £52k car. The only thing saving me was the loud pedal to shift it across 3 lanes.

On the upside, the Audi Assist service is faultless - Roadside Assist out in a couple of hours and hire car delivered within 6 hours.

I Googled VW break servo failure and noticed an uncomfortable number of hits - I will insist on chapter and verse on this failure or will reject the car if they fail to provide sufficient detail. I will let you all know what ******** they come up with.

 

[Ozmosis]

Keep an eye on the mileage. I just collected my car from Audi who were looking into the squealing brakes. I thought my fuel level looked a bit low. Short term trip showed 1hr 11min drive time at 10.5mpg... I'm sure/hope some of that was it sat idling in the workshop

I usually reset my trip counter to zero before handing keys over!

The hissing is plain as day although while you are hearing it your car is hurtling towards an obstacle without slowing down.

The more I think about this, the more I am getting really p1ssed off. Seriously, I was ploughing down the J4 slip on the M1 at 70++ when the car well in front stopped at the merge - stamped the breaks and nothing happened - not a great moment for a £52k car. The only thing saving me was the loud pedal to shift it across 3 lanes.

On the upside, the Audi Assist service is faultless - Roadside Assist out in a couple of hours and hire car delivered within 6 hours.

I Googled VW break servo failure and noticed an uncomfortable number of hits - I will insist on chapter and verse on this failure or will reject the car if they fail to provide sufficient detail. I will let you all know what ******** they come up with.

Well I hope that it gets fixed soonest and all will be well with it.

By the way, when you Googled it, did Google ask if you meant "brake" servo failure? LOL

 

[VAG_Club001]

I usually reset my trip counter to zero before handing keys over!



Well I hope that it gets fixed soonest and all will be well with it.

By the way, when you Googled it, did Google ask if you meant "brake" servo failure? LOL

I keep seeing break but shouldn’t it read Brake?

 

[Callum66]

I keep seeing break but shouldn’t it read Brake?

It should but keep in mind that many of the contributors will have English as a second, or even third, language. Others, like me, are just illiterate.

 

[AudiNutta]

The hissing is plain as day although while you are hearing it your car is hurtling towards an obstacle without slowing down.

The more I think about this, the more I am getting really p1ssed off. Seriously, I was ploughing down the J4 slip on the M1 at 70++ when the car well in front stopped at the merge - stamped the breaks and nothing happened - not a great moment for a £52k car. The only thing saving me was the loud pedal to shift it across 3 lanes.

On the upside, the Audi Assist service is faultless - Roadside Assist out in a couple of hours and hire car delivered within 6 hours.

I Googled VW break servo failure and noticed an uncomfortable number of hits - I will insist on chapter and verse on this failure or will reject the car if they fail to provide sufficient detail. I will let you all know what ******** they come up with.

That’s really scary and I put a LOT of confidence into my brakes with last second stops

Glad of your experience with Audi Assist, I’ve used them 3 times and they are amazing!

 

[Evil Diesel]

I keep seeing break but shouldn’t it read Brake?

You are right - I have just seen it as breaks on here too often!! Mind you, break is what the car did to most of my body when the brakes failed!!

 

[Evil Diesel]

Car has departed on the back of a flatbed truck.

Watford Audi havent returned my calls since 8.30 this morning - have become ****** off so heading down there now in the Tourag to have a right go at them.

 

[Evil Diesel]

Well, that feels better. I have told the smarmy little pr1ck service manager that they need to give me chapter & verse on the failure and set out reasons why it won't happen again or I will reject the car.

And told him to sort out the f*cking back box while they are at it.

So far - Audi Assist 10/10, Audi Watford 0/10.

 

[Hal Adams]

It’s saturday! And if anything like France, they will be at home getting ready for the rugby!

What you experienced is ultimately how much we rely on assistance these days - auto boxes, power steering, vac assisted brakes etc. And, as these things are pretty reliable, we end up with a false sense of security so that when it goes wrong, it is as you say: a change of pants.

In the helicopter world, a machine that totally relies on hydraulic assistance, part of the licence test and refreshers is for an instructer to switch off the hydraulics, then in many cases make you perform a safe landing. Maybe it should be the same with cars (except there is not a way to switch off the hydraulics of course...)

 

[Evil Diesel]

Having thought about things overnight, I am seriously p1ssed off at Audi's response to all of this so penned them the below email copied to the Audi UK Customer Service Director. I will let you know what they say.

Vishal

Having reflected on matters overnight I am really not happy.

Having suffered a catastrophic brake failure on Thursday nearly resulting in ploughing into the back of a stationary car on the M1 at 70+ mph I do not think the response from Audi is acceptable.

I cannot fault Audi Assist - a roadside technician visited promptly, a replacement car was organised the same day and a flatbed truck recovered the car to your dealership first thing on Saturday.

However, following several futile attempts to contact your service department yesterday, I finally gave up and went in there. The response was far from acceptable.

Personally, if I was presented with a brake failure, particularly on an RS product, I would have stripped that car down on arrival to identify the problem in case a wider recall was required. Instead, I was told 'we have 48 hours to look at it, Saturday doesn't count, so we will look at it on Tuesday'.

As a person supplying these cars are you satisfied with that as a response?

If Audi Watford consider brake failure on a RS car to be a standard issue and dealt with as a low priority item then they are not fit for purpose.

I expect a full written diagnostic of the fault and it demonstrated that this is not going to happen again with a replacement part.

I also expect a call from someone in the morning to confirm that this is being taken seriously and will be dealt with as a high priority given the wider safety implications.


Regards

 

[Behind The Bins]

Straight into trash, if the apprentice runs out of things to do on his phone he will take off the front wheels damaging them in the process and have a quick look at the pads to see if he can blag you into replacing them as they are down to 75%

Then it will be parked in the tightly packed compound so you get a car park ding

Seriously I don’t blame you for being ****** off

 

[Evil Diesel]

If that happens then I will be reaching for the nuclear button.

 

[Behind The Bins]

If that happens then I will be reaching for the nuclear button.

Haha keep cool

 

[Frozenr6]

That’s not good.. Audi sometimes note the mileage in and out themselves if you wanted to check.

This is why when my car goes in for the backbox next week, I will be telling them there isn’t any need to test drive the car for a bolt on exhaust and I don’t expect it done. Same for an oil change, no need to test drive my car thanks...

I find this interesting, when I ran a shop it was mandatory procedure to test drive before and after every repair on a set route. This was to protect all involved against false claims and ensure that what we pushed back to the customer was safe.

 

[Frozenr6]

Having thought about things overnight, I am seriously p1ssed off at Audi's response to all of this so penned them the below email copied to the Audi UK Customer Service Director. I will let you know what they say.

Vishal

Having reflected on matters overnight I am really not happy.

Having suffered a catastrophic brake failure on Thursday nearly resulting in ploughing into the back of a stationary car on the M1 at 70+ mph I do not think the response from Audi is acceptable.

I cannot fault Audi Assist - a roadside technician visited promptly, a replacement car was organised the same day and a flatbed truck recovered the car to your dealership first thing on Saturday.

However, following several futile attempts to contact your service department yesterday, I finally gave up and went in there. The response was far from acceptable.

Personally, if I was presented with a brake failure, particularly on an RS product, I would have stripped that car down on arrival to identify the problem in case a wider recall was required. Instead, I was told 'we have 48 hours to look at it, Saturday doesn't count, so we will look at it on Tuesday'.

As a person supplying these cars are you satisfied with that as a response?

If Audi Watford consider brake failure on a RS car to be a standard issue and dealt with as a low priority item then they are not fit for purpose.

I expect a full written diagnostic of the fault and it demonstrated that this is not going to happen again with a replacement part.

I also expect a call from someone in the morning to confirm that this is being taken seriously and will be dealt with as a high priority given the wider safety implications.


Regards

I am sorry but responses like the above to not motivate the service staff and in many cases if a pattern of behaviour push the customer to the back of the line. Our cars are no more important to us than they are to the owner of an A1 that uses it to support their business or pick up their kids. My point is having an RS does not differentiate us in any way, all customers are important to a dealer.

Lastly asking for things that are unrealistic or your not entitled to also does not help. Once they determine the car as repaired you rejecting it means it goes on the back lot not additional repairs.

 

[Evil Diesel]

From what I encountered yesterday it is difficult to imagine a less motivated service team.

In terms of priority I would have thought a brake failure in a new car would move the dial in terms of a response especially on a performance car.

I think if you had the pleasure of hurtling towards stationary traffic at 70+ mph with no brake response you may share this view.

 

[RAF_S7]

I have found, that posting comments onto a corporate Twitter feed, normally gets a more focussed reply...

 

[Terminator x]

@Frozenr6 you'd hope to be at the front of the line having bought a RS product which is the very top of each product line of course. Then add in a very dangerous brake problem at which point Audi should be leaping around to resolve. Imho ED is justified in being p*ssed, let's hope they sort it quickly.

TX.

Sent from my BBB100-2 using Tapatalk

 

[Phil3]

The brake problem is the main point here... I agree with above comments, just because it’s an RS, doesn’t put it at the front of the queue

 

[AudiNutta]

I find this interesting, when I ran a shop it was mandatory procedure to test drive before and after every repair on a set route. This was to protect all involved against false claims and ensure that what we pushed back to the customer was safe.

I wouldn’t have a problem if it was driven carefully, but I think temptation might sometimes be too much especially if one is used to oil change test drives on the trusty 1.6 Diesel variant.

My local specialist can have free roam with it, I’ve told them this... they drive some seriously fast cars that would put mine to shame, providing it’s up to temp... go for it and tell me how good it is after My concern is somebody getting in it and booting it to the red line in every gear with the engine stone cold, which they do. They have a set 2/3 mile route, there won’t be any waiting for warming up.
I’m not talking specifically about the Audi centre I’m using, I am talking in general... which is good to clear up just because I know I’m probably being watched.

 

[Frozenr6]

@Frozenr6 you'd hope to be at the front of the line having bought a RS product which is the very top of each product line of course. Then add in a very dangerous brake problem at which point Audi should be leaping around to resolve. Imho ED is justified in being p*ssed, let's hope they sort it quickly.

TX.

Sent from my BBB100-2 using Tapatalk

In part I agree, he has a right to be upset and the brake problem is disconcerting, I am saying the old adage is true you will get more flys with honey than with vinegar - to that going off on the dealer and asking for preferential treatment is very rarely successful.

My most respectful and easy going customers always got preferential treatment - because you wanted to work for them.

The RS argument is flawed, by that logic is after all a 3 series therefore every 4, 5,6,7, and 8 series would be ahead of it using the prestige of ownership argument.