I have had my 2009 facelift for 3 months now. Since I got it I have had an issue of my phone book being unable to download to the display on the dash. The car has been back to main dealers twice for this issue and no fault could be found with the car. The Bluetooth features worked as in I could answer a call by pressing the button on the mfsw and I could dial numbers on my phone but I could not access the phone book via the mfsw. I followed all the recommended suggestions to rectify this issue: 1. Make sure that you pair the phone to the Bluetooth within 30 seconds of finding the built in Audi Bluetooth (default pairing pin 1234) . 2. Make sure that phone network setting is set to GSM. 3. Make sure that your contacts are saved to the phones memory. 4. Restart the phone, delete the pairing with the car and re pair again. I tried all the above processes so many times and I was still getting "please wait" coming up on the dash and no numbers downloading to the phone book. I tried three different android phones on the car HTC one HTC desire HD Samsung galaxy s3 I then tried my friends iPhone and it downloaded the phone book within seconds. To cut a very long story short I think there is some sort of problem with the Bluetooth protocol on android phones that hampers the phone book downloading to the car. I have now resolved the issue by downloading an app called Bluetooth phonebook from the play store to my phones and they all download the phone book to the car with no further issues. Best £1.20 I have ever spent. Hope this helps you if your having the same issues.