I saw the feature on Watchdog too and watched with interest. I once worked for a company that provided computer systems to Carland, who were bought out by CarCraft a couple of years ago (they junked all the systems we spent years working on!!!). Back then they were owned by General Motors (Vauxhall, Chevrolet etc.) and sourced most of their stock from GM's fleet business. I'm not sure if CarCraft are still able to cream off the best fleet disposals like Carland did but back then their cars weren't bad at all - I bought two for my wife (Polo and Golf which were faultless) and most of our staff also bought from them too with no problems as we got full staff discounts. However, I do recall seeing a whiteboard in one of the offices at their call centre which had a list of court dates and details for customers they were in dispute with. This ongoing list was never less than ten in length either, so from the 20,000 cars they sold each year, especially given that they are second-hand, you are going to see some **** go through. But well done Mat - it goes to show if you persevere enough, you can get a result!