Booked my car into basingstoke Audi for it's DSG oil change this morning. Now you would think this would just be a simple case of phoning up and dropping it off on the agreed day. Oh no Mb's work diary keeps changing so after speaking to the service department numerous times, swapping day from friday, to thurs then back again and then back again and again and finally back to today... Felt like a right numbty, I got the impression the girl on the reception desk thought I was stalking her. So I get to the dealers 20 minutes before they are open, park up and go and wait by the door. Few minutes later chap drives in, parks up his demo and say be with you in a minute. Opens up apologises for keeping me waiting (even though they aren't actually open yet...) seats me down and goes off to deactivate the rest of the alrams. Couldn't be more helpful or polite. Asks when I want my car back, I had changed my mind from the booking and wanted it an hour earlier - no problem sir it will be ready! Even got a call to say it was ready at the agreed time and the car was park out the front of the building ready and waiting for me when I airrived to collect it. Even the paper work was all ready waiting. Now I know this is just good customer service and I am paying for it but I've come not to expect it now adays. Very pleasantly surprised - Basingstoke Audi - very highly recommended! J.