As soon as Audi started offering the free servicing deal for 2 years if you buy a car before October 31st I said to my missus, they'll be using chip pan oil in the sump and blowing the air filters with a compressor hose! I once got a proper bollocking from Audi Reading as I din't tell them in advance that I paid monthly for a maintenance contract. I turned up to pay for my first 10,000 mile service to a bill for £380. No air filter change, just pollen filter, oil filter and oil (and the mandatory top up of washer fluid for £4 odd). When I went to pick up the car and said, I am on fixed price maintenance I got a right mouthful. They took the bill away and came back 10 minutes later saying 'if ever you come back you must tell us ahead of the service'. WHY - because they probably short cut the service!! When I was sold the product I was told (and I quote), you can walk into ANY dealership and it will come up on the system you have fixed price maintenance. Again, it's either mis-sold, mis-information or lies. I don't expect this from a premium brand. There is a total lack of transparency in the motor trade and it REALLY sours the ownership of what is quite a nice car. All I can say is you reap what you sow in the end, and with public forums bad news travels fast.