I know it's been said a million times before BUT Audi servicing is a bit of a joke! Took my car in this morning for it's major service (last one done 2 years ago / 12k miles ago). Received the dreaded phone call a little while ago and it went roughly as follows (with my thoughts in brackets): Him: Hello Sir. Right we've had a look at your car and we found there are a few other things that need doing. Me: (Brace yourself son) Noooo... really??? Like what? Him: Well, you've got a puncture in one of your tyres. That will be £18 to fix. Me: None of the tyres look flat to me. How do you know there is a puncture? Have you tested for one? Him: No, but the pressure in one is slightly lower than the rest so it must have a puncture. Me: (so really it's £18 to pump up a tyre that has released a little pressure over the months. It's fine, I'll pay 20p for air at the petrol station and risk getting p*ssed off because the 'air-time' has run out before I've managed to pump up all four tyres) Ok, leave that. Him: Your rear brake light has gone as well. That will be £24. Me: (already bought two bulbs off ebay for £1.49.... DELIVERED) Ok, leave that. Him: Your wiper blades are smearing. That will be £34. Me: (You must be getting the gist here mate) Ok, leave that. Him: You could do with a pollen filter also. That will be £60 as it's not included in the type of service you have gone for. Me: So is there a service that includes everything I'm getting done at the moment plus the pollen filter? Him: Yes Me: (why am I not surprise) How much is that service then? Him: £50 more than the one you have gone for. Me: (hmmm. so let's do the math) So could I swap to that service which is exactly the same as the one i'm getting but includes the pollen filter... for the extra £50?? Instead of just saying to you do the pollen filter and paying an extra £60? Him: Yes. Me: faint: It's ok, i'll sneeze in the summer, and for the cheekiness of it...) Ok, leave that. Him: You also need your brake fluid changing. Me: Ok, how much will that be? Him: £70. Me: (oh come on mate) It's says £49 on your website. Him: My bad. Yes it's £49. Me: (Busted!!) Ok, I'll take that. Me: BYE. Him: bye. So that's Audi 'eh!!