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Audi Goodwill

Discussion in 'A3/S3/Sportback (8P Chassis)' started by V6Pete, Nov 24, 2009.

  1. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 24, 2009]
    Stretched timing chain.

    75% of £2162 repair.

    Result :)
    #1
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  3. NHN
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    NHN Retrofitter - Audi - VW - Skoda - Seat Site Sponsor VCDS Map User

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    [Nov 24, 2009]
    Now thats a change from yesterday, lol, result, who did you deal with again at audi?
    #2
  4. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 24, 2009]
    I was up to 50% yesterday....

    Initially a really helpful gent called Gary Fox, but I understand the decision was made by Isobel Lindley.
    #3
  5. NHN
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    NHN Retrofitter - Audi - VW - Skoda - Seat Site Sponsor VCDS Map User

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    [Nov 24, 2009]
    Thats upped the modding pot then, H&R for xmas, lol, cant recall which dealer or was that audi uk?
    #4
  6. HotboxDeluxe
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    HotboxDeluxe automatic

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    [Nov 24, 2009]
    Bloody hell Pete...result!

    Quick go buy a lottery ticket :happy:
    #5
  7. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 24, 2009]
    No this was all Audi UK, the dealer offered less than 25% to start with, so I decided I was better negotiating on my own behalf!

    No H&R for Christmas. I'll put the cash towards the M3 I really should have bought instead of an A3 ;)
    #6
  8. HotboxDeluxe
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    HotboxDeluxe automatic

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    [Nov 24, 2009]
    For sentences such as this, I award the Munich flag:
    [​IMG]

    :icon_thumright:
    #7
  9. edition
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    edition Active Member

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    [Nov 24, 2009]
    Nice one well worth the effort then!!!


    Still £540.50 you didn't want to spend but hey ho.


    With these kind of things is that now open for others to go the same way? I.e. All custommers with this issue should get this contribution?

    Well done that man!
    #8
  10. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 24, 2009]
    Yes, I'd rather have spent the £540 on other stuff (or not spent it) but it's a lot less cash than it might have been.

    All goodwill payments are made as exactly that - goodwill, so are without admitting any liability that there is a problem.

    If you've got FASH, then you have a reasonable chance of arguing for it. No FASH means nothing.
    #9
  11. edition
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    edition Active Member

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    [Nov 24, 2009]
    Nice to keep those people at Audis names.....

    Does go to show that you if can be worth paying for the dealers to service them!
    #10
  12. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 24, 2009]
    Shouldn't that be the Blue and White flag of Bavaria. After all BMW stands for Bavarian Motor Werks and not all BMWs are made in Munich.
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  13. NHN
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    NHN Retrofitter - Audi - VW - Skoda - Seat Site Sponsor VCDS Map User

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    [Nov 24, 2009]
    So they didnt try & wriggle out of it because of any mods done to the car because my issues will be taken to audi aswell & I have done some mods, mostly oem, but all as per elsa & shouldnt affect the car overall to cause these issues.
    #12
  14. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 24, 2009]
    Slightly randomly the dealer hasn't actually had the car in yet... I'd like to see them wriggle out of this, the car has no engine mods, so nothing that should affect warranty / goodwill.
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  15. HotboxDeluxe
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    HotboxDeluxe automatic

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    [Nov 24, 2009]
    Well spotted Dave :icon_thumright:

    Of course I meant this:
    [​IMG]

    Some BMW's are made in America...mine was made in Regensburg which isn't far from Munich...or Ingolstadt :happy:

    O/T almighty :lmfao: sorry Pete
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  16. paddy
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    paddy Audi=No fault code, no idea

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    [Nov 24, 2009]
    Well done Pete. Just goes to show, you don't ask, you don't get.
    That blagging will come in handy once you start getting M3 bills :) £2162 will be a 6 month service.......after good will:)
    #15
  17. 3.2 Ju
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    3.2 Ju Well-Known Member

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    [Nov 24, 2009]
    Well done Pete that's a cracking result!

    Audi UK wouldn't contribute for mine because an independent garage had put a new tensioner on. Not my problem now anyway as the dealer that sent it to the independent are having to pay the full cost. It serves 'em right for trying to cut costs in the first place:yes:

    Hope it's not a long job for you, been without mine for 4 weeks now as they waited for authorisation and then parts. As we speak, the engine is still out of the car :mad:
    #16
  18. N8
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    N8 Kowalski Details VCDS Map User

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    [Nov 24, 2009]
    Well done Pete, RESULT!
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  19. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 24, 2009]
    Cheers, yeah I'm pleased I got there in the end, it's softened the blow, that's for sure!

    It's certainly made me value main dealer service history. I'd be tempted to go specialist once the warranty is over, but now I'd definitely keep main dealer for an extra 2 or 3 years for the peace of mind.

    What you mean is if you don't ask, then argue, then ask, then disagree, then ask, then email the MD, then ask, then argue, then ask, then you don't get ;)

    At least with an M3 you expect silly running costs, I didn't expect 4-figure repairs on an A3. It already had a new DSG box at a cost of over £3K before I bought it...
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  20. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 26, 2009]
    The car has gone in today.

    New A4 Avant as a courtesy car - it's ok, but not as much of a step forward from the B7 as I was expecting. The "handbrake button" will take some getting used to.

    All being well I'll have mine back on Tuesday with some new non-stretched chains :)
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  21. N8
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    N8 Kowalski Details VCDS Map User

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    [Nov 26, 2009]
    Good one Pete, update us with how you get on...
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  22. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Nov 26, 2009]
    Assuming I'm not banned I'll post updates as and when I have them!
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  23. pdv40
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    pdv40 Member

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    [Nov 26, 2009]
    Why was Pete banned?
    #22
  24. paddy
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    paddy Audi=No fault code, no idea

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    [Nov 26, 2009]
    He is not banned, they would have to ban us all :faint:
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  25. Matt
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    Matt Active Member

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    [Nov 26, 2009]
    What the hell has he been banned for?

    I am allowed to say hell aren't I? :)
    #24
  26. paddy
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    paddy Audi=No fault code, no idea

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    [Nov 26, 2009]
    Well it seems he has been banned for a week. The irony is that he said the moderators were overzealous......It seems he was right.

    Pete is a valuable source of info and a respected poster here and i think this reflects badly on the moderators that they could have banned an asset to this site.
    #25
  27. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Nov 26, 2009]
    Don't lets allow this thread develop into another Moderator bashing thread or it will also be closed.

    Either accept the way the site is moderated or don't visit.
    #26
  28. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Dec 3, 2009]
    Hi... back after my week's "holiday" :)

    The development is that it turns out the variable cam timing solenoid has failed, so that needs replacing also. So still without my car :(
    #27
  29. Rich B
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    Rich B New Member

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    [Dec 6, 2009]
    hi pete, i was just reading your original post on this and my heart sunk.
    I bought an A3 3.2 v6 2004 2 days ago privately, and within a day it started doing the same as yours. Its full audi service history, no independents, and only 58k miles. Im gutted!
    I know its cheeky as ive just joined! but could i possibly have your number via pm please?
    Id just like to discuss the symptoms in more detail and how to approach Audi with a view to getting a similar goodwill gesture if i have to get it replaced like you did.
    :(
    #28
  30. 3.2 Ju
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    3.2 Ju Well-Known Member

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    [Dec 6, 2009]
    Hi Rich and :sign_welcome:
    There are quite a few of us on here now with similar problems like Pete is having, all of which may or may not be related to each other. As yet though there has not been a confirmed cure!. I've just had chains and vvt's etc replaced but the problem is still there.
    All I would say is don't automatically think that you need the chains etc doing even if Audi say so because, tbh they don't really know either.
    For now though I'd keep an open mind and try to enjoy your new purchase.

    What exactly are your symptoms and how bad are they?
    #29
  31. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Dec 6, 2009]
    I'm with Ju on this one - I'd compare your symptoms in some detail to mine, and to other people before getting your chequebook out.

    My issues were intermittent and quite severe. When the problem occurred, it was causing the revs to jump heavily - between 600 and 1500 revs, with the engine vibrating really heavily.

    It was similar to an intermittent issue on my old W8 (which just went away...) which was likely to be the cam adjusters, as these always fail on the W8 at some point.

    The problem was sometimes there on start-up when cold, and also when driving for a while - it could be fine for an hour, but I'd stop at some lights and again the problem would occur. It was very hard to drive at low revs.

    My car isn't back from Audi yet, so really hard to know if it's what they think, but the VVT solenoids seems the most likely explanation.
    #30
  32. Rich B
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    Rich B New Member

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    [Dec 6, 2009]
    Hi thanks.
    pretty sure ive found the problem now.
    so as not to thread jack ill start another thread if its not the case.

    I just took all the coilpacks out and one of them (clearly an older design one) has completely snapped leaving part of it attached to the plug. Insulator has snapped and can see black where its arching to the metal outer casing.
    Have a replacement coilpack arriving tomorrow so should be able to sort it tommorow evening.
    #31
  33. V6Pete
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    V6Pete Now running on Bentley's y'all

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    [Dec 6, 2009]
    That's good news, sounds considerably cheaper to fix than mine!

    The coil packs are rubbish on these cars.
    #32
  34. n111kkx
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    n111kkx New Member

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    [Feb 23, 2010]
    Thank you so much for your posting. My A3 3.2 DSG has the same problem with the chain and I managed to get 60% from Audi as goodwill. Without your post it wouldnt have happened, Cheers x
    #33
  35. A3Bash
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    A3Bash Member

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    [Feb 24, 2010]
    I've actually got a similar problem going on, my steering column has to be changed and is covered under the approved used warranty. They've told me that I'll have to pay the cost for the wiring which is not covered as stated in the t&c's...surely if other parts are at fault why should I cover the cost of the wiring? Anyone know where I stand or what I should do next as I don't want to fork out anymore money!
    #34

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