Audi full service history.

[crypric23]

Ok here is the story.

Audi a3 2.0 t FSI S-LINE QUATRO

I sold my wife's car 2 weeks a go and there where no issues with it all .

it was advertised with full audi service history , which in my honest opinion it has.

We have had it serviced at Audi Manchester on the long life service indicator on all previous services, although as we where selling it soon we opted on the last service ( in April this year when the service indicator came up on the dis)

To have the standard service as is was of course cheeper and did not want to spend the extra as it it would not make sense. I just wanted to continue the Audi full service history.

Now some Two weeks later the person we sold the car to has contacted me saying there are problems with the turbo , which is honestly news to me.

He is saying the following : he has spoken to Audi Manchester and they have advised him that haldexoil/filter was not done at the service.

HE is saying that due to this the car does not have full audi service history ,
and now want's his money back.

i have spoken to manchester audi and say that it is not part of the service but is an added cost option at the point of service say 40.000.

The service book is stamped by Audi for every service and i of course advertised it with FASH.

It is a bit weird that 2 weeks after sale there is a failed diverter valve on turbo , ( which has cost him £ 40.00 plus 2 hours labour )

And now wants to return the car to me , BUT the reason why is it does not have FASH.

Sounds like he is having second thoughts and is trying anyway he can to return it.

Surly if the service book is stamped and up to date by Audi that means

FASH ?

My receipt stated SOLD AS SEEN , i also put that there was NO known issues at time and date of sale, which is the truth. He is now threatening legal
action. We sold the car in good faith and of course have spent the money on a new car , it is a total stress ! I would like clarification, i am right in saying it has FASH?

 

[johal87]

If you have serviced it, its got full history mate, if its a optional service, its "optional"

2 hours labour seems abit over the top, i changed the one on my tt in 20mins..

also, whats your recipt like? did you write sold as seen?

 

[crypric23]

My receipt stated SOLD AS SEEN , i also put that there was NO known issues at time and date of sale, which is the truth. He is now threatening legal
action. We sold the car in good faith and of course have spent the money on a new car , it is a total stress ! I would like clarification, i am right in saying it has FASH?

 

[just017]

Yeah that is full Audi service history, there are just different types of Audi service. Thats irrelevant, every service has been at Audi.

It was a private sale, sold as seen so your not in the wrong in any way.

Let him grumble mate.

 

[crypric23]

So I should just forget about it. ?

 

[edition]

Tell him to shove it up his ****.

If he wanted to be able to go back and moan he shud have bought from a dealer.

Cockface

 

[kaz219]

Tell him to do one - sold as seen so its sold as seen! Everyting after the exchange of money is his prob and if you took it to Audi when it needed a service, it has FASH.

He can get the worls best lawyers in the world but he's no chance of getting back at you.

Just keep an eye on yours - he may try to damage it or something given the sad git he comes accross as!

 

[Lee_R]

Tell him to bring on the legal proceedings, he hasnt got a leg to stand on with that receipt saying sold as seen and full stamped book.

No worries!

 

[Ash B]

Mate i wouldnt worry about it, just forget it. If you took the car to Audi when it needed a service it does have FASH...Guy seems like he trying to be a **** and get his money back. You wrote on receipt 'Sold as seen, No known issues at time and date of sale'. Tell him to read his receipt SOLD AS SEEN! He dont have a chance with legal action. He just be wasting his time and theres.

 

[shamsher]

As everyone else has said he hasn't got a hope. Even if you hadn't put 'Sold as seen' on the paperwork there is no guarantee given or implied with a private sale and it is up to the buyer to establish that full history is full history to his satisfaction. For the record I agree that you do have full Audi history.

 

[crypric23]

you know what , you are all right , i am just to nice a guy !

Should not even be worrying about it, the forum has spoken !

 

[steveg9]

Tell him to shove it up his ****.

If he wanted to be able to go back and moan he shud have bought from a dealer.

Cockface

Alternatively "caveat emptor"! This will still hurt him but not necessarily within the same muscle area.......

 

[johal87]

Leave it, sold as seen, means sold as seen, if he comes back, tell the guy hes a waste of space, any more hassle, you will just inform the police, and if he wants to go for it legally, say go for it, its his money going to waste!

the guys got some nerve really, when i've brought cars in the past, they have said full audi SH, but inbetween theres been normal garages, most people aint bothered, its just theres always that one prat!

 

[crypric23]

I know , i have chilled about it now , It just did my head in at the time !

 

[paddy]

Out of interest, what was the milage ?

 

[crypric23]

Milage on the car we sold ?

 

[paddy]

Yup ?

 

[crypric23]

Around 54 -55 k .. ish , i think.

 

[paddy]

Well, according to my service book if the gearbox /axle oil/Haldex coupling was not changed it Will not be ticked in the book. Its clearly marked as an additional cost service and not part of the std or long life service. If you gave him the book it will be quite plain that the extra service options were not carried out.

I wouldn't worry about it. He is just trying it on
Let us know how it goes
Cheers.

 

[redmanphil]

Don't worry about it. Sold as seen, means sold as seen. If he wanted a full inspection done, he should of paid AA or RAC to come out and give it a going over, or as earlier posted said, paid more to get one from dealer with year warrnaty etc....
He cant have it both ways!

 

[VWAddict]

you know what , you are all right , i am just to nice a guy !

Honestly, it's to your great credit and honour that you even considered that you may have been at fault...

Basically what he's asking for is effectively a warranty after sale. While you plainly feel bad that this happened (I'm sure you didn't PLAN to rip anyone off) you did clearly write that it was sold as seen, therefore in buying it, the seller agrees that the condition in which it was seen was acceptable.

So I fully believe that you're in the clear.

In addition, EVERY SINGLE REQUIRED SERVICE was performed BY AUDI.

However...

What smells fishy to me is that he's trying to get you on an OPTIONAL service... specifically the Haldex oil and filter change...saying that the car now has issues, and -to my way of thinking- implying that the two may have been connected in some way.

IF ANYONE HERE CAN SHOW ME HOW A HALDEX PROBLEM CAN CAUSE "TURBO PROBLEMS", I'D BE VERY APPRECIATIVE.

There's no connection. That almost sounds like a desperate case of 'buyer's remorse' to me. There's certainly no connection that I can see, and either he's mechanically retarded (if he thinks there truly is a connection, and therefore it's your fault) or he's just looking for an "out", for example if he suddenly realises that he's taken out too big of a loan, or the insurance is going to cripple him, or he just doesn't LIKE the A3.

The latter possible explanations sound VERY plausible to me. Certainly more plausible than him having any case agaisnt you; either legally OR morally.

You're a credit to your family to have considered his side to the extent that you have, but now having considered it, I hope you'll do the right thing and tell him he bought the car, and he's responsible for his decisions.

Good lord, he sounds worse than most Americans which I deal with on a daily basis!

Keith

 

[Blueie]

As the ppl above dont worry about it! Its just bad luck that it broke down on him and he trying you! Wave your thump to the right and tell him ...... rrrrright off

 

[firebobby]

The cheeky hard faced ******! Tell him to shove it where the sun don't shine..."bacup"..hehe. No seriously, he wouldn't get past the first fence in any legal challenge. He's just unlucky, or he's ragged the **** off the car.
Dave

 

[crypric23]

Just one added thing i have remembered , when he collected the car he said he was going to chip it , ( he may or may not of ) funny that now he has turbo issues he is coming back to me.
What am i a Warranty company ? And if he had chipped it , warranty is gone anyway !

 

[VWAddict]

He's chipping a 50k+ mile car, and then thinks it's the PREVIOUS owner's fault???

He's a ragbag.

Looks like it's HIS day to learn what "pay to play" means.

I've had my fair share of 'unintended consequential effects' to cars as a resuly of my 'tinkering', and it always gave me a bit of a sick feeling... but I've NEVER tried to pretend it was someone else's problem.

Have a Guinness, and maybe raise a drink to his problems, and hope that they improve... but beyond that? -It's all him.

Keith

 

[redmanphil]

He's chipping a 50k+ mile car, and then thinks it's the PREVIOUS owner's fault???

He's a ragbag.

Looks like it's HIS day to learn what "pay to play" means.

I've had my fair share of 'unintended consequential effects' to cars as a resuly of my 'tinkering', and it always gave me a bit of a sick feeling... but I've NEVER tried to pretend it was someone else's problem.

Have a Guinness, and maybe raise a drink to his problems, and hope that they improve... but beyond that? -It's all him.

Keith

Amen to this. I agree with every last word (well maybe not the Guinness)

I bought an A3 recently from a Audi specialist. Turned out the brakes at back where close to being illegal. But I took it on the chin. It was my job to check them and then negotiate with dealer. Such is life when buying a used car.
Until the day I can afford to buy a new car I have to deal with such things, and this guy needs to deal with it too.

 

[qwaudi]

Interesting posts & replies. So if a cambelt was not changed at the required interval but an oil change was done, would that count as an AFSH? Try selling a car back to Audi with these short cuts and they would devalue your car. On the turbo diverter valve, I drove the car in town during a local test drive, felt fine. After getting it home and driving it throughout the rev range car was flat at higher RPM. Maybe my expectations were too high for the performance but did not feel like 200bhp. Got it checked and found that DV was faulty, a known problem?! My point is this, the car was sold with 'No Issues', clearly this is an issue and was raised with the seller. He drives a 2.0T in another model and I am sure you would feel the difference ?!!! As for the FSH, I travelled the length of the country to buy this car on trust that all was as advertised. My opinion is that a due oil change is part of that, especially as Audi recommend it?!!!! Finally, I never asked for my money back for the car, I love it, I did however ask for half of the cost of the above as I would have deemed that fair. This was agreed, and I thought it was a done and fair deal. I am still waiting for the cheque 'in the post' and you now have both sides of the story. 'Sold as seen' is not a cop out of all obligations, talk to the CAB and you will find buyers do have some comeback. Those who have decided to brand me should place themselves in my position when armed with all the facts, best regards.

 

[qwaudi]

Car has not been chipped, and was checked by an Audi specialist who said the diaphragm style valves are a problem. The valve had been duff for a while judging the state of it. My Audi dealer states that at 40000 mile service they tell their customers that Haldex service is part of the service and would jeopardise the warranty if not done. That said this car had no warranty left. Spend £25 k on a car and ommit it, I dont think so!!!! Regards

 

[VAG_Club001]

With respect, I have to agree with the (private) seller that the car is sold as seen and not with a 14 day money back gaurantee which you might expect from a dealer. Buying a car privately carry these types of risk unknowingly or otherwise which is why I will only buy new or near.
Buying a car privately will be cheaper since you are at entering a higher level of risk.

That said, from what i have read the car appears to be mechanically sound (and looked after) and you have stumbled accross a common fault which could've happened at any time. As i said, it may have been unknowingly sold and it isn't like the gearbox has fallen out and the cost of repair is relatively insignificant in the grand scheme of things.

KKP

 

[qwaudi]

Yeh, but only half the cost to me has been asked for and agreed?!!!

 

[VWAddict]

A cambelt would be a REQUIRED service at the manufacturer-specified interval; that really isn't a fair comparison to an OPTIONAL service.

The diverter valves on the older vehicles are indeed prone to failure; check on fourtitude and you'll find examples of serial replacements, however Forge Motorsport (and a couple of other manufacturers I think) makes a healthy living selling aftermarket PISTON-type diverter valves.

I'm glad to have both sides of the dispute, but there can be no connection between the haldex issue and the diverter valve, as I'm certian you'll appreciate.

My car is still under warranty, and one of the first things which I discussed with my service advisor was a diverter-valve upgrade to a Forge. -Forge Motorsport USA are about two miles away from where I work, so taking to some very knowledgable people, I eventually decided that if and when the diaphragm failed, I'd upgrade to a Forge, but it's an almost 'expectable' thing to go on a 2.0T engine. They're also in the UK (in Gloucester, I recall) so you'd be well advised to talk to them.

Personally I think that if the seller has agreed to pay you half the cost of replacement, once you agreed to prchase a vehicle AS YOU SAW IT -which is what "sold as seen" really DOES mean (and he has a signatre to that effect), then you should be immensely grateful to the seller for being more generous than he's required to be.

Seriously, You're coming out with more than you're technically owed, and if the only thing wrong with your car is the diverter valve, you're in great shape... I mean it!

I'll restate; if the vehicle has had all of the REQUIRED service (comparing an optional service item to a cambelt is a red herring) the it has a full service history. If that's all been at manufacturer dealerships, so much the better.

Keith

 

[qwaudi]

Yes, you make some sound points. However I had a clear and verbal agreement when these issues were resolved with the seller. He was happy to pay half of the cost to me, he has texted me to confirm he will pay and has to date NOT DONE SO. How do you feel about someone who does not stick to an agreement? NOT happy with his style and hence my honest response. Regards

 

[Lee_R]

Do you blame yourself for not test driving the car properly? I would.

If i was seling the car, I would expect a buyer drive it on varied roads at varying speeds. I would also expect a sensible buyer to check the service history for themselves, anyone can tick a service book, Audi dealer stamps are freely available on Ebay so i would always check with Audi to back it up.

If your not happy after this then dont go ahead with the sale and save yourself all this hassle. However it sounds like you did not of this and now not happy.

Sounds a decent car though, an average driver may never spot a DV problem.

 

[VWAddict]

So if a cambelt was not changed at the required interval but an oil change was done, would that count as an AFSH?

A preposterous comparison. -By all means use analogies or comparisons to make a case, but this is ridiculous...

Got it checked and found that DV was faulty, a known problem?! My point is this, the car was sold with 'No Issues', clearly this is an issue and was raised with the seller.

"Known problem" to me means that it's common on these vehicles. It doesn't necessarily mean that it's been raised with the previous owner at all. I know that it's a problem on 2.0T's, so that by definition makes it a "known problem".

My opinion is that a due oil change is part of that, especially as Audi recommend it?!!!!

Audi also recommend changing the pollen filter every few thousand miles... that doesn't make it essential. We're at a critical legal definition here; "recommended" versus "required". Dealer networks also recommend changing the rotors EVERY TIME pads are replaced. This however is to pad profits, and not required. For example, there is a published minimum wear-depth and thickness for rotors, yet if a rotor is resurfaced and still well outside the required dimension, it can easily be understood that simply doing EVERYTHING which a dealership 'recommends' or 'suggests' is unnecessary. In addition, when the person doing the 'recommending' stands to gain financially, things are hardly ever impartial or unbiased.

'Sold as seen' is not a cop out of all obligations...

I didn't wish to imply that it was... I DID however fully mean to say that I feel the seller has been perfectly reasonable here, and has not obviously intended to deceive or defraud. He does appear to have met ALL necessary legal requirements.

...talk to the CAB and you will find buyers do have some comeback.

Indeed. However, we don't appear to be anywhere near meeting the proof of intentional deception, which I believe would be the necessary test for the CAB in this matter.

I appreciate the further information, though I do still feel you're doing pretty well... -Better than you possibly appreciate, in fact.

Keith

 

[qwaudi]

You talk about comparisons, 'pollen filter' over gearbox oil?!!!!! Having serviced 'Jumbos' most of my career, omitting gearbox/ drive oil is asking for problems. A lot of keen owners even double up their service on oils as the resulting non check/ low level/ bad oil will cause significant life reduction and enhance you chances of mechanical failure! This is a fact, regards

 

[V6Pete]

Strange that this is such a long thread, when the answer is simple.

SOLD AS SEEN + No intent from seller to deceive + all information available for buyer to see before doing the deal = not a leg to stand on.

Why he's arguing the case is a mystery to me.

 

[SteveTDCi]

If I was buying a used car then if I asked about the service history all i would want to see are the service stamps in the book, I would enquire about the cambelt/dsg fluid change/brake fluid but if any of these had not been done then I would still consider the car to have a full service history. wether its a pollen filter or haldex change they are both advisories and its a case of buyer beware.

I can see your point about the diverter valve and the splitting the cost if the seller agreed to go halves on the cost, however if I was in the same position then I would have just accepted that it failed and wouldn't have questioned the seller, things happen. Its like an MOT, it doesn't prove a cars roadworthy.

 

[crypric23]

Firstly i apologise to Nigel and all Mod's

As this thread has ended up , not how it was intended SEEKING ADVISE, but i feel i must comment so the forum knows the truth.

I think you will find that i have asked advise on a forum nothing more , it seems that your angry posts are at people's comments that have upset you , you will also see that i said nothing but the truth on all of my posts feel free to read again.

I did send the cheque and that is a fact , even though looking at peoples comments i really should not of bothered , but that's old news as we had an agreement which you are keen to accuse me of breaking.

I am not in control of the postal strike , i offered to make a paypal payment directly to you , as soon as i picked up your message that you had not received it.

YOU DECLINED ! , This you fail to mention on your posts but instead write :

AND I QUOTE

" How do you feel about someone who does not stick to an agreement? NOT happy with his style and hence my honest response. " YOUR HONEST RESPONSE ! Really ..

I offered you a paypal payment this afternoon ( DECLINED BY YOU ) yet YOU post that comment 5 hours later WTF !

I have now sent you a paypal payment , it will also cover more than the fee paypal will charge you.

Given that there are over 3 million letters sat in sorting office's in the UK i am still waiting for a tax disk from the dvla , that was sent 2 months ago.

Maybe i should accuse them of lying.

The post's actually advised me not to entertain your request for money , but i made the decision to go against that when i sent the cheque.

I will also remind you that it was my wife's car , She is happy to talk to you directly as my agreeing to help you out after point of sale was not taken very well !

You have some serious trust issues , and a public forum is not a place that i wish to be attacked and bullied , you had already made your self clear and i agreed to close the matter with a payment in kind , which i honoured.

A forum is a public place of help and information and a community of which i am part of.

Audi sport net is a place i wish to use without having my name used in slander by you.

I think many a member will assure you that i am nothing but honest.

All the best for the future as long as your not part of mine.

 

[VWAddict]

Honestly, it's to your great credit and honour that you even considered that you may have been at fault...

Re-quoted for emphasis.

I bear no real malice toward the buyer in any way, but I think I'd come to crypric23 for my next used car feeling genuinely reassured that he's a decent seller.

I appreciate that it's a gut-wrench to discover something which needs attention on a recently-purchased used car, but I think this has been handled with equanimity and dignity by the seller.

Again, no malice or prejudice.

Keith

 

[qwaudi]

I have today been paid half the costs as agreed. For that I am thankful but it took a month to sort it? I picked up this thread yesterday after saying I would wait for the elusive cheque, after reading this thread it seemed fairly clear that non- payment was the consensus, hence my comments.
Regards to all including my seller, good luck and best wishes.