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AUDI Dealers = BRILLIANT CUSTOMER SERVICE

mitch78 Dec 19, 2007

  1. mitch78

    mitch78 Active Member

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    :thumbsup:
     
  2. GeoffT

    GeoffT Member

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    Was the "ZF short to ground" as a result of retrofitting an RNS-E? If so I'd be interested to know how they fixed it.
     
  3. JamS3

    JamS3 Active Member

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    Me to!

    They might get suss if loads of us turn up from around the country and just happen to mention "we have this funny fault...."
     
  4. GeoffT

    GeoffT Member

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    If it was the "RNS-E retrofit into 2007" error, I can't believe they would have done anything other than clear the fault. As I understand it, you either need to fit an expensive aerial diversity unit, or re-wire the rear screen aerial connections. They surely wouldn't do this for a non-factory fitted installations?
     
  5. JohnS3

    JohnS3 Active Member

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    I'd be very interested to know how (or if) they did fix this. I only know of two options, one is a boot rewire to replicate the old antenna system and the other is fitting a Golf V diversity module behind the RNSe. I have parts on order for the latter (just waiting for cables) and will post how I get on when I have fitted all the bits.

    Lee, can you do a vagcom scan tonight and see if the error is still there? I'll bet you a pint it still is. ;)

    37-Navigation -- Status: Malfunction 0010
    56-Radio -- Status: Malfunction 0010
     
  6. redbutcher

    redbutcher Member

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    Another one interested in this - not that bothered with the fault, but it would be nice to get rid of it.
     
  7. MarcQuinlivan

    MarcQuinlivan Active Member

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    yup, me too. I expect they did something as they'd hardly say they repaired it under warranty if all they did was clear the alert.

    If they did just clear the alert, it comes right back the next time you turn on the radio as the short to earth is still there.

    Some people have said they don't notice the fault, but I get it every day - my reception on radio 2 is terrible. before fitting the RNS-E I had a perfect signal, now it hisses and crackles for about half my journey to and from work.
     
  8. daveyjp

    daveyjp Member

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    I tried to buy an A3 from Leeds Audi 3 years ago - I'm still waiting for the call to arrange a test drive.

    What made it worse was I knew the sales person as they used to work at Mercedes and sold a smart to my wife.

    I prefer to use the dealer ten miles further west in Bradford where to date I have received excellent service from all staff.
     
  9. fesss_84

    fesss_84 Sylar

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    well i suppose like any "franchise" operation, these dealership are ran independantly of each other. some good some bad, some in the middle.
     
  10. GeoffT

    GeoffT Member

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    Mitch - any update on how/if they solved the problem?
     
  11. JohnS3

    JohnS3 Active Member

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    I'm with Geoff, any news?
     
  12. boggysv

    boggysv Member

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    I'm with JohnS3 who is with Geoff, updates please?
     
  13. GeoffT

    GeoffT Member

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    Just bumping this up again.

    If you are around Mitch, would be really interested to know how/if Audi solved your "ZF to ground" error.
     
  14. Amchlolor

    Amchlolor Active Member

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    That's true, but, rightly or wrongly, the vast majority of the buying public will merely look upon them as 'Audi dealers'.
    So any lack of service directly reflects on Audi.
    What sort of checks and/or punishments do **** Audi dealers go through?
    Could they lose their franchise, or are they okay as long as they pay?
     
  15. mitch78

    mitch78 Active Member

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    :thumbsup:
     
  16. JohnS3

    JohnS3 Active Member

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  17. GeoffT

    GeoffT Member

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    Any chance of asking them what they did? Did they know it was a retrofit?
     

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