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Audi Dealer Giving me the run around

Discussion in 'A3/S3/Sportback (8P Chassis)' started by FUNKYCLIFF, Mar 17, 2010.

  1. FUNKYCLIFF
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    FUNKYCLIFF Member

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    [Mar 17, 2010]
    Hey all, i will try make it as brief as poss, 24th Feb Nottingham Audi collected my car for a full service from workplace after i had driven it 30 miles to work. 45 mins after collecting they phone and tell me the engine management light came on so they recovered the final 0.5 mile, they told me it was a crankshaft sensor issue as they had started the car afterwards and plugged in computer, then asked permission to check the camblet which was 2k old i said yes and they confirmed okay, form there it goes downhill. 26th Feb phone up to collect the car they say its been serviced but they havent sorted the light issue and they were going to road test it, so i turn up that even and the car wouldnt even start, at which poit they tell me it needs a new crankshaft sensor and it will arrive Monday 1st March, okay i thought no probs a weekend without a car. Moving forward the next time i hear from them is Weds 3rd still not ready they cant start it and neeed to check other sensors, so no we get to Friday 5th March i phone them and they tell they are working on it and it a breather pipe and that the earth to battery terminal had loose connection and they have cough cough cleaned it up and it cough cough starts but needs this breather pipe so i thought here we go weekend 2 without the car. Moving forward to Tuesday 9th ( i was off the Monday) I come into work and receive a voicemail from their Workshop foreman telling me now they thinks its the Cylinder head thats needs work as their cough cough master tech had a look at it. I ring them up and he tells me they would need about 10 hours to look at the head (at Audi rates) hell no i said still keeping calm and i thought somebody there has made an error and trying to cover it up after 13 days of having my car, so i rang the AA to go over thereto meet and rang and told them to put the car together (well i wasnt sure if the interior was out as well lol), when i arrived with the AA patrolman they eventually drove the car round ????? parked it up then it would not start. The AA man popped the bonnet and ther were headbolts undone cambelt cover off undertray off alternator belt off (horrified look on my face at this point) so he plug in his computer and wrote down the codes and gave them to me and called for a recovery truck. I then called an AA approved garage who are very very good gave them the code details and let him know the cars on its way to him. It arrives at 4pm i get a call at 4.10pm saying my cars started first time and the light was out but it was running rough and that Audi had put the sensor connections on the wrong way round hence the fault code readings (earth terminal my arse) he then poited out that there was a broken cam follwer on the scuttle panel with oil all over it that Audi had obviously taken out ??? So ira ng the service manager to tell him the whole story and he said im terribly sorry we will get together and try and move forward.Gosh im sleeping just writing this lol anyway yesterday thats right yesterday 16/03/2010 i have a 3 way conversation with the service manager and workshop foreman about the state of affairs and basically just told them in a polite manner, i just want my car working and back to me asap at no cost to myself and if it needs a new cylinder head they will need to sort it. They said they would speak to my current engineer who (bless his cotton socks) phoned the master tech the day he received the car and pointed all the wrongs things they have done and as of today The engineer (AA approved) master tech service manager and workshop foreman are having a phone conversation to sort out a solution, while Nottingham Audi try to wriggle they way out of it. Next Wednesday will be 4 weeks since the car first went in for a service and i know im just the little man with an old 2.0FSI sport, but i certainly dont expect to be treated so poorly. I suspect this will drag on like Lost the series. I will keep you informed (im off to sleep it now lol):crying:
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  3. fizz
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    fizz Member

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    [Mar 17, 2010]
    Thats why i've requested a car before mine goes in for warranty work
    #2
  4. flying oyster
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    flying oyster flying oyster

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    [Mar 17, 2010]
    thats painful for you hope you get it resolved what a nightmare
    #3
  5. warren_S5
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    warren_S5 Moderator Staff Member Moderator VCDS Map User

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    [Mar 17, 2010]
    Hmm, Audi Master Technicians. What qualifications do you need to be one???

    Doesn't fill you with confidence when you pay Audi rates does it! Best of luck getting it sorted. Keep calm and be bloody persistent until all is resolved. If you are polite, but a pain in the @$$ they'll fix it just to get rid of you!
    #4
  6. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 17, 2010]
    Thats awful! Hope you get it sorted soon. Ive had similar experiences then a stinger of a bill at the end, I felt so angry having to pay these idiots! Now have an excellent Independant specialist that are FANTASTIC!!!
    #5
  7. scottie123
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    scottie123 (●̮̮̃•̃) (●&# VCDS Map User

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    [Mar 17, 2010]
    Made my eyes spin reading that lol!

    Keep politely hassling them, and as said, they will hopefully get it sorted just to get rid of you!

    Good luck
    #6
  8. Khufu
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    Khufu Active Member

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    [Mar 17, 2010]
    all this from taking letting them take it in for a service???? Sounds like they have made a major botch-up!!!! I hope they sort it for you asap @ Audi's cost.
    #7
  9. paddy
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    paddy Audi=No fault code, no idea

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    [Mar 17, 2010]
    This is a fundamental problem i have come across again and again with Audi. they are simply stuck if the car dosnt have a fault code or the fault code is vague. The cost of exploratory work with no guarantee of finding the fault is prohibitive at £150/hour with possibly days of work to check all sensors and electrical thingamajigs..
    The danger is you end up with a car like mine that will often run on 3 of 6 cylnders and the prospect of many thousands of pounds spent with Audi, down the drain with no cure. You cant rely on it, you cant sell it, your stuck with a 40k mile car that is about as usful as a peddle car and £10k out of pocket..
    I strongly recommend you dont keep an Audi out of guarantee...You might be ok but its an expensive unnecessary risk.
    #8
  10. warren_S5
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    warren_S5 Moderator Staff Member Moderator VCDS Map User

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    [Mar 17, 2010]
    my car was in for 6 days with a hesitation at 5k upwards, but no fault code. Gave it back to me unfixed and told to run it till it packed up or a fault code came up!!! Took it home, hour later issue fixed. Went back to common sense basics and checked spark plugs; voilà!!

    Audi maintain that wasn't the issue as their plugs last 60k without exception.

    Two words for them, neither are polite.
    #9
  11. Khufu
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    Khufu Active Member

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    [Mar 17, 2010]
    Thats one of the 1st things you check to see if worn or one is different colour from other etc! Plus, it wouldnt be the 1st time we have change a set of plugs on a previously fine car & then missfired due to a duff plug.
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  12. paddy
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    paddy Audi=No fault code, no idea

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    [Mar 17, 2010]
    Funny you should say that Warren....I ordeed a set of NGK Lazer Iridium Spark Plugs yesterday.... As you say...back to basics:yes:
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  13. paddy
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    paddy Audi=No fault code, no idea

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    [Mar 17, 2010]
    My problem is....It does it 1 min in to a journey for 2.5 mins...then runs fine. I doubt its a plug because it goes on to 3 cyl.....1-2-5 record a misfire but VCDS does not give a reason.
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  14. warren_S5
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    warren_S5 Moderator Staff Member Moderator VCDS Map User

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    [Mar 18, 2010]
    Bit bizarre. Sounds like when your auto choke 'cold start' cycle ends you have an issue.

    I'm sure a temp sensor would show up on VAGCOM, and assume MAF would too. Your cylinder cycle (1-2-5) doesn't indicate the issue sits on one bank either, so it can't be related to that. I don't suppose you know what the firing cycle is on your cylinder chambers do you?

    Iridium plugs pull less current than conventional plugs meaning they burn more efficiently, put less strain on the coil packs, and supposedly (unlikely), increase performance and BHP (maybe against plugs that have done 60k!). I have noticed a benefit as the OEM plugs tended to coke up quite badly under cold start. They were absolutely coked. A quick clean of the plugs improved matters until the iridiums turned up, but as the remap was bunging more fuel into the chamber there was a lot of unburned residue on the tips. This seems to happen far less with Iridiums as the burn is better (the central electrode tip is far finer).

    Be interested to hear how it goes Paddy, best of luck!
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  15. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Paddy, were these off ebay??
    #14
  16. paddy
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    paddy Audi=No fault code, no idea

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    [Mar 18, 2010]
    No Sarah, i dont use e-bay for things like that...to many people trying to do you over, I went to http://www.carsparkplugs.com/ as they seemed about the cheapest reputable company for a brand name.
    Last edited: Mar 18, 2010
    #15
  17. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Thanks Paddy, will try them
    #16
  18. scottie123
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    scottie123 (●̮̮̃•̃) (●&# VCDS Map User

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    [Mar 18, 2010]
    Sarah, is that you in your sig?
    #17
  19. Dan!
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    Dan! Quattro Drive

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    [Mar 18, 2010]
    ^ lol, I asked this earlier too! The answer was yes... :hubbahubba:
    #18
  20. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Yes 'friend' it is :blush: x
    #19
  21. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]

    Quick question... did you source all your conversion parts off Ebay?? inc fogs etc??
    #20
  22. Dan!
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    Dan! Quattro Drive

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    [Mar 18, 2010]
    Lol, you sure are getting a lot of attention from your sig pic! Think that we could start a thread just for you? lol.
    #21
  23. a3rick
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    a3rick The Ibis

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    [Mar 18, 2010]
    lol @ Dan and Scottie !!!
    Tis a nice pic tho:eyebrows:
    #22
  24. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    I can remove if you prefer?? Just prefer seeing who im chatting to. :blush:
    #23
  25. Dan!
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    Dan! Quattro Drive

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    [Mar 18, 2010]
    Haha, nope I think that I speak for all the guys on here when I say you should keep the picture up! Like I say, even start a new thread with more! :idea:
    #24
  26. a3rick
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    a3rick The Ibis

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    [Mar 18, 2010]
    No please leave it up!!!!!! :drool:
    #25
  27. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Lol, you daft lot. But a huge thank you for the lovely comments, really appreciated.
    #26
  28. a3rick
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    a3rick The Ibis

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    [Mar 18, 2010]
    well said that man
    #27
  29. a3rick
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    a3rick The Ibis

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    [Mar 18, 2010]
    You're more than welcome:hi:
    #28
  30. paddy
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    paddy Audi=No fault code, no idea

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    [Mar 18, 2010]
    Eh...No you dont...really...you dont :lmfao:
    #29
  31. scottie123
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    scottie123 (●̮̮̃•̃) (●&# VCDS Map User

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    [Mar 18, 2010]
    I got the bumpers from ebay.

    Main Grill from FK

    Fogs and fog grill from pjspeedy on here. (drop him a pm as he works at audi and gets discounts)


    Hope that helps friend!:yes:
    #30
  32. Dan!
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    Dan! Quattro Drive

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    [Mar 18, 2010]
    Haha! Can't be that bad, sheesh!
    #31
  33. scottie123
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    scottie123 (●̮̮̃•̃) (●&# VCDS Map User

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    [Mar 18, 2010]
    You guys are just to shy!
    #32
  34. Dan!
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    Dan! Quattro Drive

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    [Mar 18, 2010]
    There we go... Better for you to see who you're speaking to Sarah? lol.
    #33
  35. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Erm, yes I do..
    #34
  36. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Hey, thank you. I will PM him, just hope he doesnt mind.

    Great pic!
    #35
  37. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Great pic, Hope its the car they are working on....:eyebrows:
    #36
  38. Sarah's A3
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    Sarah's A3 MODERATOR V6 S3 Hybrid Staff Member Moderator

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    [Mar 18, 2010]
    Wow, what a great looking bunch, thanks, nice to see whos chattin on here.
    #37
  39. Dan!
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    Dan! Quattro Drive

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    [Mar 19, 2010]
    Nah, that's our entry for a competition last year... This year is lighter with a more powerful engine! :ninja:
    #38
  40. FUNKYCLIFF
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    FUNKYCLIFF Member

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    [Mar 19, 2010]
    I know a couple of forum members have had problems with some Audi dealerships and went down the route of contacting the head of Audi UK, if anyone has email or address for writing to him, it would be much appreciated as i think the delaership are trying to play the wear me down game.
    #39
  41. Dan!
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    Dan! Quattro Drive

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    [Mar 19, 2010]
    Getting back on topic... I don't know the contact details but I really hope that you manage to sort something out. I think it's terrible that they are willing to mess customers around so much!
    #40

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