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Audi bexley damaged my car now trying to get out of it

Masterm8fo Feb 4, 2011

  1. Masterm8fo

    Masterm8fo Warmonger

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    Too my car in this morning for first service...
    Got home noticed some marks over the passenger wheel arch

    had them on phone and they claiming they were already there and that i signed to say they were
    unreal...

    they want me to go and let them inspect it in daylight today so their bodyshop can assess how old the damage is
    (my gloves will be off)

    they guy went round car before service and agreed there were no paint marks on the car...

    unreal...cant believe these guys

    Il update the after going back there later on....
     
  2. hades-

    hades- Well-Known Member VCDS Map User

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    if you signed for no marks damage they will have to repair
     
  3. Masterm8fo

    Masterm8fo Warmonger

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    I have nothing showing what I signed as they didnt give me copies
    He is saying that the I sogned to say there was damage which is impossible

    i signed to say there was alloy wheel damage
    maybe they damaged and changed the paperwork ? They have me rcpt but i didnt see it had anythign there re the condition of car

    lad who served me has of course 'gone home'

    what a place
    im looking forward to this confrontation
     
  4. pjmspeedy

    pjmspeedy Dude, what's mine say ?

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    This one would make my blood boil! Good luck in ripping them apart, hope you get sorted.
     
  5. jdp1962

    jdp1962 Grumpy Old Moderator Staff Member Moderator Team V6 TFSI Owners Group Gold Supporter Team Tornado Audi S4 quattro Black Edition s tronic

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    I really want to know how this goes, too. This is my local dealer, and it's not the first story of this type I have heard about them. It's why I never use them but go here instead.
     
  6. Silverfish

    Silverfish New Member

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    I work for the SG Smith group ,give me the blokes name and will try and have a word for you
     
  7. SteveSmythe

    SteveSmythe New Member

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    jdp - Audi Bexley is my local too - I'll be going to Sanspeed too I think!
     
  8. Masterm8fo

    Masterm8fo Warmonger

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    They have agreed to repair the paint but not admitted fault.
    Il be back here once its done.
     
  9. williams

    williams Member

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    just had my cambelt done here today,had rattle aswell on front of engine they cant find, got back still can hear noise,sounds like rattle can I think its power steering pump bearing it has done 129k on 06
     
  10. jdp1962

    jdp1962 Grumpy Old Moderator Staff Member Moderator Team V6 TFSI Owners Group Gold Supporter Team Tornado Audi S4 quattro Black Edition s tronic

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    May I ask how much the bill was?
     
  11. Masterm8fo

    Masterm8fo Warmonger

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    I paid 320 for first service,,,which really is just an oil change and quoted as 1.75 hours

    my problem with them has become more complicated and I am waiting to speak with them tomorrow - an additional problem I must say
    I should not mention until they have chance to remedy

    I still had to chase them to try book paint repair, so 3 biz days after the problem and thy told me they will try book in tomorrow
     
  12. williams

    williams Member

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    452.80
     
  13. Masterm8fo

    Masterm8fo Warmonger

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    OK I am happy as all is being fixed after escalating my complaint to dealer principle...shudnt have had to get to that but there you go.
    I think Il be going back to Sanspeed next time though..
     
  14. jdp1962

    jdp1962 Grumpy Old Moderator Staff Member Moderator Team V6 TFSI Owners Group Gold Supporter Team Tornado Audi S4 quattro Black Edition s tronic

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    That's another reason not to go there.
     
  15. jdp1962

    jdp1962 Grumpy Old Moderator Staff Member Moderator Team V6 TFSI Owners Group Gold Supporter Team Tornado Audi S4 quattro Black Edition s tronic

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    All's well, I guess, but at least you know better for next time.
     
  16. williams

    williams Member

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    wont be again
     

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