I'm just in the process of renewing the insurance on my S3 and Elephant.co.uk come in with a good quote, but I am wondering what they (or the underpinning Admiral) are like in the event of a claim? Currently they come in significantly less than my current insurer, Norwich Union, who are a known quantity, and privilege can't do any better. However my wife knew someone who had terrible problems getting money and information out of Admiral after writing off a car. So, anyone had experience of claiming off them, was it a seriously unpleasant experience? Any other suggestions for good reputable companies to try? Thanks.