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Anti-corrosion warranty results - Please post here

Discussion in 'A3/S3 Forum (8L Chassis)' started by bantam1, Jun 19, 2009.

  1. jack.s
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    jack.s Member

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    [Aug 12, 2009]
    HOME TOWN; Eastbourne

    YEAR AND VEHICLE MODEL; 1999 Audi A3 1.8 TQS

    DETAILS OF RUST FOUND; along roof rail near back passenger side. Also trim above number plate.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 2 days

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 3 months

    DEALER APPROACHED; Eastbourne Audi

    OUTCOME (APPROVED, REFUSED), Refused

    REASON FOR REFUSAL; Been there to long. and for trim above the number plate the warranty does not cover.

    DATE OF CLAIM, Didn't send it because he said the would say the same.
    #81
  2. s3_kev
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    s3_kev Stage2'd!!!!!!

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    [Aug 12, 2009]
    did you speak to guy there?? i went in a while ago and had no luck with some bubbles on my rear quarter pannels, now i have noticed some bubbles coming through on my roof so im going back again hope to get this sorted as i want it fixed by winter for foc as at the very beggining of next summer im going for a full respray but dont want to get the respray done before winter so im hoping audi will be nice and pay for the roof so it will last till next year :shrug:
    #82
  3. spiker
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    spiker usually growling at something

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    [Aug 13, 2009]
    Audi Bristol sorted mine out - took 2 attempts a new roof rail was required as they dented and scratched the old one whilst repairing it
    #83
  4. Geordie VAG!
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    Geordie VAG! Top Gear!!!!

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    [Aug 13, 2009]
    after 1st refusing roof rails but approving door,i took car back to get some more pics of the roof rails.they asked warranty to reconsider claim.car went in today for work to door and finally roof rails.persistance it seems works!!!!!
    #84
  5. Tayne
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    Tayne New Member

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    [Aug 17, 2009]
    HOME TOWN; Aberdeen

    YEAR AND VEHICLE MODEL; 1998 Audi A3 1.9 TDI

    DETAILS OF RUST FOUND; I found rust on driver's door and driver's side roof rail, audi body shop assessor found rust on passenger roof rail and passenger side door has been done prior to my ownership.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; Took the car to Audi bodyshop four days after collecting it.

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 4 days.

    DEALER APPROACHED; Aberdeen Audi

    OUTCOME (APPROVED, REFUSED), Was told I would hear "within a few days".

    REASON FOR REFUSAL; N/A

    DATE OF CLAIM, Today 17/08/09 .

    I found this thread the day after I picked up the car. I found rust on the driver's door and driver's side roof rail, assessor found it on the passenger rail and the passenger door has been done in the past.
    The paint was measured at 119 and 121 microns on the roof rails and 87 on the door. The assessor said, "I don't think they'll approve that, its been there too long".
    #85
  6. Az
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    Az Hard slammed!

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    [Aug 18, 2009]
    HOME TOWN; Hemel Hempstead, Herts.

    YEAR AND VEHICLE MODEL; 2002 (51) Audi S3

    DETAILS OF RUST FOUND; Very small bubbles of rust appearing on passenger side roof rail above rear quarter window.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; Bought the car around 4 months ago, but only noticed the bubbling about a month ago when washing the car, wasn't there when I bought the car as I've had an 8L S3 and A3 in the past so knew to look for it. Its spread pretty quick!

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; About 3 months

    DEALER APPROACHED; Hatfield Audi

    OUTCOME (APPROVED, REFUSED), Pending

    REASON FOR REFUSAL; N/A

    DATE OF CLAIM, 13/08/09 .



    The warrenty guy at Hatfield Audi and the bodyshop manager of Pentagon (who carry out the warrenty work) both seem to think that the corrosion is very fresh and they are confident that every panel on my car is still on original paint as it read low consistant readings on paint depth, but at the same time they aren't making any promises as they said Audi UK seem to be getting very tough on this particular claim on the 8L's. They are also convinced that Audi UK will send out their own technician. So I will keep you updated!
    #86
  7. bantam1
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    bantam1 Member

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    [Aug 19, 2009]
    Just to keep everyone updated with this, I received another e-mail from Richard Starkey (Customer Care Manager) this morning stating;

    "Hi Jonathan,

    I have been progressing your request over the past 7 days. I hope to be able to respond more fully shortly."
    #87
  8. nak
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    nak New Member

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    [Aug 20, 2009]
    HOME TOWN - STAFFORD

    YEAR AND VEHICLE MODEL - 2001 S3

    DETAILS OF RUST FOUND - BOTH ROOF RAILS, OFFSIDE ONE MORE SERIOUS THAN NEARSIDE, BOTH TOWARDS REAR END OF CAR PAST CENTRE DOOR PILLAR

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 WEEKS

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 1 MONTH

    DEALER APPROACHED - AUDI STAFFORD

    OUTCOME (APPROVED, REFUSED) - PENDING

    Asked about service history, copies taken of Service Book, made a point of me buying vehicle with corrosion already there, in his view been there to long, told him that it was not a common place to look for rust, let's wait for the outcome.
    Just like to thank bantam1, for his time and effort, as this issue gains momentum. :hi:
    #88
  9. Dansmith
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    Dansmith Member

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    [Aug 21, 2009]
    HOME TOWN - Bournemouth

    YEAR AND VEHICLE MODEL - 2003 S3

    DETAILS OF RUST FOUND - Rust on off side roof rails

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 3 MONTH

    DEALER APPROACHED - Poole Audi

    OUTCOME (APPROVED, REFUSED) - PENDING

    Its been 2 weeks now and I have just started to chase it up, I've been told that the request is still pending at audi, how long has it been for most people to hear anything back?

    Would be interesting to hear what audi say about the matter or the refused warrenties, The guy at poole audi reccon's that it is the lower milage cars that tend to suffer with this rather than the higher ones, seemed a little mickey mouse to me but hey I guess I will have to wait and see! gotta say my car is pretty spotless so I'm struggling to see how they can refuse it! Even has full Audi service history!
    #89
  10. S3 Nattie
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    S3 Nattie Quattro ist für sissies

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    [Aug 21, 2009]
    HOME TOWN - Cardiff

    YEAR AND VEHICLE MODEL - 2001 S3

    DETAILS OF RUST FOUND - Rust on drivers side rear quarter

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 4 MONTH

    DEALER APPROACHED - Cardiff Audi

    OUTCOME (APPROVED, REFUSED) - Refused. They said it was due to a stone chip
    #90
  11. [Dave B]
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    [Dave B] Rrrrrrrr-tech

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    [Aug 21, 2009]
    HOME TOWN - North Manchester

    YEAR AND VEHICLE MODEL - 2003 S3

    DETAILS OF RUST FOUND - Rust just starting on rear end of near side roof rail

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 3 weeks - it took two trips and 30 pictures to get one good enough to actually capture the rust

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 2 years and 7 months

    DEALER APPROACHED - Stockport Audi

    OUTCOME (APPROVED, REFUSED) - APPROVED, helped by the guy at the bodyshop being very supportive of the claim (Audi don't have their own bodyshop so they use an independent in Audenshaw).
    #91
  12. jdas03
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    jdas03 Member

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    [Aug 22, 2009]
    After have my first claim rejected from crawley audi on the 11th august. I today had a call stating that they could still go ahead and do the work at a price. They quoted me 1200 for the rust and roof respray. That is a lot of money! Having looked through this thread I have a feeling that some dealersgips maybe using this as a money making oppotunity. My claim was submitted on the day of the 11th and literally a couple of hours later rejected which seemed very quick, and thinking about it he guy there said before looking at the car he douted I'd get it done under warranty. I am slightly suspicious of this so today I'm going else where to get another opinion!
    #92
  13. Dansmith
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    Dansmith Member

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    [Aug 25, 2009]


    Just got my car approved! rather happy due in on the 2nd of sept for 3 days and even get a courtesy car!
    #93
  14. jjgas
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    jjgas New Member

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    [Aug 25, 2009]
    Home town- Ashford Kent
    Year & vehicle model- 2001 S3
    Details of rust- Nearside roof rail & tailgate
    Time to warranty from first noticing- 1week
    How long had you owned vehicle at this time- 5yrs 4months
    Dealer approached- East Kent Audi
    Outcome- Approved?? Sort of...

    Have said as a goodwill gesture they are prepared to pay for 70% of the cost of repairs. Eventhough they have not told me how much my 30% will be.
    Last edited: Aug 25, 2009
    #94
  15. Bobt
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    Bobt Member VCDS Map User

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    [Aug 25, 2009]
    HOME TOWN - WATFORD

    YEAR AND VEHICLE MODEL - 2002 S3


    DETAILS OF RUST FOUND - DRIVERS ROOF RAIL 2 AREAS

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 3 weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 2.5 YEARS
    DEALER APPROACHED - AUDI WATFORD

    OUTCOME (APPROVED, REFUSED) - PENDING

    Photos taken paint thickness not measured viewed by a Guy called Tony Jenkins said he didn't see a problem with claim !!!!
    #95
  16. kip
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    kip Member

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    [Aug 25, 2009]
    I had my roof rails done last year. I have been back due to bubbling showing once again within this area. I have been told that it was a good will jester first time around and that they don't warrant warrenty work even through it was done less than a year ago! unreal answer I think I am going to consult legal advice on this one.
    #96
  17. andy110m
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    andy110m Member

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    [Aug 25, 2009]
    If this thread extends to S4's I had a claim refused because the boot handle they say is trim and not body work

    Preston Audi

    2000 S4 Avant

    Boot handle and the rear window inserts

    Bought the car 1 month earlier and reported as soon as we noticed the first signs of bubbling

    Refused. Let me know if you need any pictures.
    #97
  18. jjgas
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    jjgas New Member

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    [Aug 26, 2009]
    Just been told that total contribution from me is £640.17, seems a very high price as only 30% of total.
    Also told it is not covered under corrosion warranty as not "rust".. They class it as "Edge and Fold rust"?? which is not really rust but a paint problem.(rust is rust to me)
    Looks like a good way to make money.
    When i challenged him that some dealers seem to be paying for the whole cost of the repair his answer was that "the dealer must be contributing the 30% to the repair themselves".
    Good luck to anyone else who tries to get repairs under the corrosion warranty, think you need it.
    #98
  19. fran-s3
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    fran-s3 Active Member VCDS Map User

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    [Aug 26, 2009]
    HOME TOWN - NORTHAMPTON

    YEAR AND VEHICLE MODEL - 2001 S3

    DETAILS OF RUST FOUND - BOTH ROOF RAIL IN 3 AREAS

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 MONTHS

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 2 YEARS

    DEALER APPROACHED - NORTHAMPTON AUDI

    OUTCOME (APPROVED, REFUSED) - APPROVED

    Can't fault them gave me an 09 Audi A3 TDI for 5days which had just been valeted. The bodyshop did a good job and they even valeted my car for me when I came to pick it up. Top marks.
    Last edited: Aug 26, 2009
    #99
  20. Tayne
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    Tayne New Member

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    [Aug 27, 2009]
    Update: Got the call today, a goodwill gesture of a 70% contribution to a new door and roof & quarter panel de-rusting and painting. My 30% was around £450(exact figures are at work)!

    Have we had any more word from Mr Starkey or will I be chasing Audi UK on monday?
  21. S3 HODGE
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    S3 HODGE Brown passenger seat.

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    [Aug 28, 2009]
    Dan if youre going to Poole Audi dont get youre hopes up! I got given a crapy 1 litre 09 plate Polo and when i did pick my car up (Finally!) it was in a worse condition that i left it there in! CHEAK IT OVER VERY CLEARLY AFTERWARDS!

    And i will post pics and info on my claim later today.
  22. S3 HODGE
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    S3 HODGE Brown passenger seat.

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    [Aug 28, 2009]
    HOME TOWN - SWANAGE

    YEAR AND VEHICLE MODEL - 2003 S3


    DETAILS OF RUST FOUND - BOTH ROOF RAILS IN 2 PLACES

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1-2 MONTHS

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 9 MONTHS

    DEALER APPROACHED - POOLE AUDI

    OUTCOME (APPROVED, REFUSED) - APPROVED


    A very very long week.....They took 3 weeks to get back to me to tell me that it had been appoved then i booked it in, Turned up at 8am on the 17th August and they had no record of booking me in??? Anyway they had another look around it and said they could do it so they gave me the keys to an 09 plate Polo that was useless as a chocolate teapot which i had to have for 2 weeks (was only planned to be 3-4 days?) And when i did get it back the roof had been sorted and new rails had been put in BUT it looked like someone has had an angle grinder to them on the front showing bare metal? So now its booked in again and im going to have the most uncomfortable car for another week. :scared2::scared2::scared2:
    O yea and there was a very nice R8 there that a young worker was driving around in the carpark for about 15-20 minites wast i was waiting for them to bring my car out the front. :no:
  23. bantam1
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    bantam1 Member

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    [Aug 28, 2009]
    No further word yet BUT i thought it right to give him the courtesy of the time he requested to look at this on our behalf.

    I don't think individuals have had much luck resolving this with Audi UK customer service to date.
  24. [Dave B]
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    [Dave B] Rrrrrrrr-tech

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    [Aug 28, 2009]
    Got my car back yesterday and the job looks good, i haven't washed it properly yet to really see but on the face of it looks ok. The only thing that was slightly offputting was the fact that they didn't provide me with a reciept as apparently that gets sent to Audi direct. He did reassure me that if there were any problems then the bodyshop would warrant the work so just contact them direct and they would have details on the system....
  25. S3_Bon
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    S3_Bon New Member

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    [Aug 29, 2009]
    HOME TOWN - Weymouth

    YEAR AND VEHICLE MODE - 2000 S3


    DETAILS OF RUST FOUND - roof rails both sides

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 4 weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 1yr

    DEALER APPROACHED - Poole Audi (really helpful)

    OUTCOME (APPROVED, REFUSED) - Approved

    DATE OF CLAIM - Dec 2008

    i also had the lovelly courtesy polo, was so slow but at least it was a hire car. they did a great job on mine apart a slight bit of overspray on the windscreen rubber which they soon corrected. no problems what so ever
    Last edited: Aug 29, 2009
  26. naquiss
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    naquiss Member

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    [Aug 29, 2009]
    HOME TOWN - London
    YEAR AND VEHICLE MODEL - 2001 A3 1.8T


    DETAILS OF RUST FOUND - Roof joins both sides

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 3 weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 1yr

    DEALER APPROACHED - Chingford Audi

    OUTCOME (APPROVED, REFUSED) - Approved

    DATE OF CLAIM - August 2008


  27. speedfreek
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    speedfreek Member

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    [Aug 29, 2009]
    Wow, with all these approvals I am seeing I think I will get my car sorted asap! Hope my local Audi garage in Hatfield are as good!
  28. Gavin Cooper
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    Gavin Cooper More power captain

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    [Aug 30, 2009]
    HOME TOWN; Bristol

    YEAR AND VEHICLE MODEL; 2001 S3

    DETAILS OF RUST FOUND; Along passenger side rain channel on roof

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 2 weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 5 years

    DEALER APPROACHED; Bristol audi

    OUTCOME (APPROVED, REFUSED), approved

    REASON FOR REFUSAL;

    DATE OF CLAIM: June 09


  29. putang
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    putang Member

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    [Aug 31, 2009]
    My car is back from the bodyshop. It was in for the drivers side roof rail and the drivers door at the bottom. I also mentioned a couple of spots forward or the rear wheel, they said this was chips so i would not be covered for this.

    My car got delivered to my house the other day ( not seen it yet, working in OZ) so i asked my mate to go check it out for me.

    They have painted the full door and back quarter, lower part they said was not covered and the roof rail. He said its a top job, so i cant wait to see it. not that much though, loving the sun in OZ:rock:
  30. Scottynic
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    Scottynic Member

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    [Aug 31, 2009]
    thanks to this thread I have checked my roof rails and there seems to be some rust coming thru, unfortunately I am going offshore tomorrow but will get the car checked asap.
  31. bantam1
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    bantam1 Member

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    [Sep 1, 2009]
    An update for everyone. This afternoon i received the following e-mail from Richard Starkey at Audi UK.



    "Hi Jonathan,

    Thank you for your patience whilst I have looked into this.

    Firstly I am not able to comment on the experiences of other A3 owners, but
    with regard to the corrosion on your own car, in agreement with our warranty
    department we feel the best course of action would be for us to re-inspect
    your car at Birmingham Audi with a representative from our paint and body
    team to get a clear picture of the issue and the concerns you have.

    We will make the arrangements via Birmingham Audi, and you can expect to
    hear from them shortly to confirm this.

    I hope this meets with your approval.

    Richard Starkey
    Customer Care Manager
    Audi UK"



    Obviously i was not in this just to get my individual claim re-examined by Audi, but to try and get a satisfactory response on behalf of everyone here from Audi UK, before trying alternative avenues. Thus i have sent the following reply to Mr Starkey;



    "Dear Richard,

    Many thanks for your e-mail and indication that Birmingham Audi will re-examine my individual case. I do welcome that.

    However, as stated originally my enquiry was on behalf of multiple A3 owners, who are all members of the audi-sport.net website and who have experienced the same issues, and also have been unable to find a satisfactory resolution individually via Audi UK customer service. I was not making an enquiry for my own purposes, as an individual, but on behalf of these owners as a group, as per my original e-mail.

    I wonder if you would confirm that if i forward the relevant personal details of these other owners that they too will be afforded the opportunity to have their individual claims re-examined by Audi?

    Could you please let me have an answer to this as soon as possible, so i can communicate Audi's position on this to these other owners on whose behalf i contacted you originally, prior to taking any further action?

    Many thanks,

    Jonathan"


    I will let everyone know the outcome of this.
  32. gaz5594
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    gaz5594 New Member

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    [Sep 2, 2009]
    HOME TOWN - Rossendale, Lancashire

    YEAR AND VEHICLE MODE - 2001 S3


    DETAILS OF RUST FOUND - Both Driver and Passenger Roof Rails

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1 month

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 4 years

    DEALER APPROACHED - Blackburn Audi

    OUTCOME (APPROVED, REFUSED) - Pending

    DATE OF CLAIM - 01/09/09

    I have been told by Blackburn Audi that claims take 6 - 8 weeks because they have to send it to Germany but judging from some of your responses i'm hoping it doesnt take that long.
  33. bantam1
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    bantam1 Member

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    [Sep 2, 2009]
    Dear All,

    I had a very constructive conversation with Richard Starkey (Audi UK Customer Care Manager) this morning about the roof rail warranty issue. I would like to thank him personally for the time he has taken to examine this issue, and for his offer to co-ordinate a review of refused warranty claims on behalf of the members of ASN.

    Richard has agreed that Audi UK will re-examine all of the roof rail anti-corrosion warranty claims that ASN members have had refused, to ensure that decisions have been made on a consistent and reasonable basis. He will NOT guarantee that there will be a positive outcome for all concerned, but each case WILL be re-examined. He has stressed to me that Audi UK are trying to ensure that these warranty decisions are made on a consistent and justifiable basis and that Audi service centres handle claims accordingly.

    I had offered to supply the details of the individuals concerned, but I have been told that due to data protection issues that each claimant must contact Richard individually in order to initiate this review. If you are a member of ASN and have posted details of a refused roof rail anti-corrosion warranty claim in this thread and wish to have your claim re-examined could you please do the following;

    (1) e-mail Richard Starkey (Audi UK Customer Care Manager) at Richard.starkey@audi.co.uk

    (2) title the e-mail “Audi-sport.net roof rail warranty claim re-examination”

    (3) include your name and contact details, vehicle registration, details of local Audi service centre to which the original claim was presented, and also details of the date of the claim and reason given for refusal, if you have them.


    (4) PLEASE BE POLITE AND NON-CONFRONTATIONAL IN YOUR DEALINGS WITH RICHARD - WE ARE FAR MORE LIKELY TO GET A CONSTRUCTIVE RESPONSE IN THIS WAY.


    Richard indicated that Audi will probably be able to review recent claims via photographs and details taken at the time of the original claim, although there may be a need for some owners to re-present their vehicles, for example if photos taken are not good enough or the claim was made sometime ago. He has assured me that they will attempt to ensure that there is consistency of decision and basis of decision across all of these refused cases.

    I genuinely believe from the conversation that I have had with Richard this morning that Audi UK will seriously re-examine these warranty refusals. I did stress that many ASN members have had seemingly similar claims (verifiable by photos taken by owners at the time of claim) approved, and that we are therefore seeking consistency in decision and basis of decision between approved and refused claims. Richard agreed that Audi UK should seek to achieve this.

    Lastly, could I ask everyone who does e-mail Richard regarding their roof rail warranty claim refusal to send me a private message to that effect, and when the time comes to let me know the outcome of their individual review. I will audit individual outcomes so that we can monitor the collective outcome of this process for ASN members, and of course will communicate this to everyone concerned.

    Best wishes,

    B (Jonathan)
    Last edited: Sep 2, 2009
  34. audia3vwgti
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    audia3vwgti New Member

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    [Sep 2, 2009]
    YEAR AND VEHICLE MODEL-audi a3 18t

    DETAILS OF RUST FOUND- both roof rails

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT=3-4 weeks

    HOW LONG HAD YOU OWNED THE VEHICLE AT THIS TIME-16 months

    DEALER APPROACHED-Cardiff

    OUTCOME-refused been there too long which is rubbish as its barley visible said audi uk refused it
    contacted audi uk knew nothing about it they said it was upto the dealer
    that you took it to
    audi uk phoned me back today and said it comes under the 3 year paint warranty
    so no chance
  35. bantam1
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    bantam1 Member

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    [Sep 2, 2009]
    Hi Mate,

    Please read my post directly above yours. If you e-mail Richard Starkey at Audi UK they should re-examine this claim for you according to the agreement i have come to on the behalf of ASN members.

    Please be polite with Richard when you do so as we are much more likely to get a response if we are non-confrontational about this. Richard has been nothing but reasonable about this so far and i think he will genuinely co-ordinate a re-examination of these claims for us. But to facilitate this we have to be measured and polite in our dealings with them.

    All the best with it.

    Jonathan.
  36. Tastyterrier
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    Tastyterrier Monkey Trainer

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    [Sep 2, 2009]
    HOME TOWN: Macclesfield
    YEAR AND VEHICLE MODEL: 2001 A3 TQS
    DETAILS OF RUST FOUND: Offside roof rail toward rear (both sides ground back and resprayed)
    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 week
    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 3 Years
    DEALER APPROACHED: Macclesfield Audi
    OUTCOME: Approved
    J
    DATE OF CLAIM: July -09

    One of the lucky ones I guess. Best of luck to the rest of you guys, I hope it turns out well.
  37. PUP
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    PUP New Member

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    [Sep 3, 2009]
    HOME TOWN - Camborne, Cornwall

    YEAR AND VEHICLE MODE - 2000 (W) A3 TDi

    DETAILS OF RUST FOUND - Paint Bubbling on Gutter Trim both sides

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 4 weeks approx

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 1 year approx

    DEALER APPROACHED - CARRS, TRURO

    OUTCOME (APPROVED, REFUSED) - REFUSED

    REASON FOR REFUSAL - Photos taken by girl in customer servise and emailed to Audi UK, was told photos wern't very clear and to go back in for "another go"

    DATE OF CLAIM - early 2009
  38. speedfreek
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    speedfreek Member

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    [Sep 3, 2009]
    Just called Audi - will be arranging appt with the warranty guy tomorrow with Hatfield Audi. Fingers crossed as the roof rails are worse than I expected, though the rust still hasnt broken the surface.
  39. nak
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    nak New Member

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    [Sep 6, 2009]
    Just a quick one, bantam1 (Jonathan), staill have my claim pending with Stafford Audi, they have not contacted me, been a couple of weeks now, so probably will have to chase claim up, in which way would you like me to deal with this, for i am neither here or there and the claim will be going through Audi UK anyway, do i drop Richard an e-mail ? thanks
    Last edited: Sep 6, 2009
  40. bantam1
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    bantam1 Member

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    [Sep 6, 2009]
    I think you'd have to find out the outcome of your claim with Stafford Audi. E-mailing Richard is to get refused roof rail claims re-examined.

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