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Anti-corrosion warranty results - Please post here

Discussion in 'A3/S3 Forum (8L Chassis)' started by bantam1, Jun 19, 2009.

  1. soulsurfer
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    soulsurfer Member

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    [May 30, 2012]
    IMO £300 for something that should be (and used to be) covered under warranty is NOT a good deal. I have a copy of the 30 page document, and it's very specific and comprehensive... with good reason, they don't want comebacks with a warranty repair.
  2. James333
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    James333 Member

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    [May 30, 2012]
    Actually, good point, I mean £300 is the best out of a bad situation but still a completely spineless move by audi. Soulsurfer, your statement is very true.
  3. Lavis89
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    Lavis89 Active Member Regional Rep

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    [Jun 11, 2012]
    YEAR AND VEHICLE MODEL; 2001 (51 plate) 1.8TQS


    DETAILS OF RUST FOUND; bubbling on one roof rail, both front archs

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; Phone up today after noticing it today

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 11 months

    DEALER APPROACHED; Plymouth Audi

    Waiting for them to call me back at the mo, guess the best im going to get is the 70/30 deal, no idea how much that will set me back with the front arches needing doing aswell :(
  4. dancuz
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    dancuz Member

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    [Jun 12, 2012]
    I saw the document yesterday from Audi HQ but they won't paint the entire roof or rear quarters, just either side of the rails. Surely they would do the same on every repair?
  5. audia38l1
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    audia38l1 New Member

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    [Jun 15, 2012]
    Too bad that I come across this forum that late. Yes. I do notice this rust on the roof long time ago and I was thinking of the acid rain causes the issue! Do you think if I can still go to the Audi dealer and asks them to fix it as my car is bought in 2002?
  6. ci-ryder
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    ci-ryder Member

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    [Jun 15, 2012]
    Mine is a 2000 model and they dealt with the repair under warranty back in Feb so no harm in calling and going to get it checked out as you may get the 70/30 offer or the whole cost covered.
  7. soulsurfer
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    soulsurfer Member

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    [Jun 15, 2012]
    It's a 12 year anti corrosion warranty ;-)
  8. Rpawsey
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    Rpawsey New Member

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    [Jun 27, 2012]
    Hi guys.

    Good news!!!

    After quite a drawn out process I have finally got everything I wanted (short of a new vehicle).

    My car is being repaired at a bodyshop of my choosing - NOT an Audi Dealership and Audi are settling the invoice directly.

    I am getting ALL of my costs returned.

    It's not a quick process but it is relatively simple.

    Do not accept that you have to pay to get your car fixed under warranty. You have a 12 year anti-corrosion warranty. It is NOT a paint problem paint DOES NOT corrode. As long as there is no external damage to the affected area you are in the right.

    All of you who have paid a contribution towards your repair look into your rights & see if you can claim your payments back.
  9. ci-ryder
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    ci-ryder Member

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    [Jun 27, 2012]
    Congrats! Glad it all worked out in the end :thumbsup:
  10. rhys1210
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    rhys1210 Member

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    [Jun 27, 2012]
    Have you got anyone to contact within audi uk to ask about claiming contributions back?
  11. dancuz
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    dancuz Member

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    [Jun 28, 2012]
    This is awesome news. I have just had mine done on the 70/30 deal, but very interested to hear how you would go about claiming money back (I'm actually yet to pay Audi for my repairs)
  12. snowball1969
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    snowball1969 Member

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    [Jun 29, 2012]
    YEAR AND VEHICLE MODEL; 2002 A3

    DETAILS OF RUST FOUND; bubbling on both roof rails (on roof inside of the rails)

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 1month

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 1 month

    DEALER APPROACHED; Mann Chippenham

    OUTCOME (APPROVED, REFUSED); Refused full claim, 70/30 offered in my favour.price tbc

    REASON FOR REFUSAL; Reason was that vehicle service was more than more than 3 years since Audi had service. I made the comment that when the car was serviced by Audi there is no evidence that they have completed corrosion checks in service history or details on the invoice provided.

    DATE OF CLAIM; 16th May 2012

    I am planning to accept the 70/30 as its better than nothing after all the car is 10 years old

  13. knoxie
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    knoxie K4OXE

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    [Jun 29, 2012]
    HOME TOWN; harlow, essex
    YEAR AND VEHICLE MODEL; 02 S3
    DETAILS OF RUST FOUND; outer side of roof rails
    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 2 weeks
    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 6 months ish
    DEALER APPROACHED; audi chingford
    OUTCOME (APPROVED, REFUSED) refused
    REASON FOR REFUSAL; my car is an import, its nearly 11 years old so why are you even bothered, words from the warranty person.

    not happy with the way it was handled i got straight onto head office made a serious complaint, demanded to speak to someone in charge to get answers to why i had been looked down apon, why have a 12 year warranty if they are not going to bother with it after 10 years ect ect, head office said i will hear from them within a few days, had a phone call back saying go back to chingford, as the manger would be personally deal with me...
    so i went back went through the motions of picture taking ect, i was polite at all times!!

    a week later it had been approved on the 70/30 deal
    i had it done cost me 350 with a weeks car hire

    DATE OF CLAIM: may/june 2012
  14. Rpawsey
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    Rpawsey New Member

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    [Jul 2, 2012]
    It wasn't as easy as that I'm afraid. I was stonewalled by Audi and ended up going through the courts to get a solution.

    I won't say for a minute that I too the perfect route to get my resolution, but it did work for me.

    The place to start is with these guys

    Legal Department
    Volkswagen Group United Kingdom
    Yeomans Drive
    Blakelands
    Milton Keynes
    MK14 5AN

    I wrote to them giving them the chance to re-consider their decision and informing them that I would take it further if neccessary.

    This is a good reference for the small claims proccess

    Small claims

    Good luck & let me know if I can help.
  15. rhys1210
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    rhys1210 Member

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    [Jul 2, 2012]
    Thanks im currently in talks with audi uk as my rear quaters need doing a 3rd time as the paint shop cant seem to paint.

    So trying to get them to refund me due to this. But if not i shall try this.
  16. Gops
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    Gops 6th gear @7000rpm

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    [Sep 10, 2012]
    Copied from my thread -

    Hi all!

    First of all i dont like Audi's customer service!! ****! But basically I've started to get some bubbling on the drivers side front wheel arch. Its about 2 inches and it curls towards the inside of the arch too. I went to audi who sent me to listers repair centre who said it may not be covered due to external perforation but he will try and see what he can do, now I asked if audi would be nice and just do it to which he replied "no because of the age and mileage of the car, audi will NOT do a good will gesture but i will try and see what i can do"

    I recieved a call today from Neil in coventry Listers repair centre who said its definately "external perforation" (just from looking at it) and its not covered in waranty although audi will do a good will and pay 70% to which i will have to pay the remaining 30% which is est £150!!! And thats only for repair, if a new wing is needed then it will be considerably more! I argued and said its internal perforation as the metal itself has bubbled (asked a paint expert at work and a good friend of mine) which has expanded the paint out that has caused bubbling.. Now im sick of arguing with him and want to talk to audi.. Do you guys think i have a case and is there anyone in particular that i should speak to? I need to speak to reading audi's business area manager due to my sisters car being miss-sold, do you think i should mention it to him or just Audi's (useless) customer service department?

    Let me know your thoughts!

    Many thanks

    Gops
  17. jojo
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    jojo Looking for Boost! Staff Member Moderator

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    [Sep 10, 2012]
    Gops, just wanted to let you know that bantam1, who originally started this thread, is the original owner of your S3, who put all the suspension and ARBs on it! ;)
  18. D11nyd
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    D11nyd Member

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    [Sep 11, 2012]
    Hi I'm currently going through the process of putting my claim through and it's been declined due to "Audi stopping this type of repair"
    This really annoyed me as I've worked in bodyshops for years and it clearly is a problem!
    Does anybody have a copy or know the where abouts of the document which is given to the Audi paint and body techs to carry out the repairs?
    Ive got the service manager and Audi customer services coming back to me tomorrow with an explanation of why theve declined the claim and I would love some ammunition to reply with!
    Thanks
  19. soulsurfer
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    soulsurfer Member

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    [Sep 11, 2012]
    Do you mean the roof rails?
  20. D11nyd
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    D11nyd Member

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    [Sep 11, 2012]
    Hi yeah the roof rail corrosion
    I work for landrover and we have "tsbs" technical service bulletins which we get of landrover to carry out warranty work etc
    audi will have a similar document for bosyshops to follow for the repair process
    has anybody ever seen or know of anything similar out there?
  21. @udi A3
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    @udi A3 Site Sponsor Site Sponsor VCDS Map User

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    [Sep 11, 2012]
    I recently went into donacaster audi.
    Bubbling only on the passenger roof, no broken paint, and paint thickness good.
    Car is 10 years old. Claim 09/12.

    I was promised all the paperwork and the repair was approved within 3 days, with the 70/30 split. I need to pay £400.

    They argue that the complete roof needs to be painted, however Lincoln Audi could do the same job at there approved body shop for just £350+vat total!!!! Of course i have to pay that in full.

    If i had spoted it sooner and the damage only be 10mm in size, the same job still needs completing, the roof needs painting.

    I think they are peanalising me for not buying a new car. I dont understand how they can justify charging for the same job on an older car clearly in warrenty, yet would not charge if it was a yea old.


    D11nyd:

    That bulletin you talk about is in place, hence the complete roof on the roof rail bubbles needing painting. Will varify this when i see the documents there sending.

    Im still waiting for the paperwork to show the quotes, but im likely to just go ahead, id hate to have the paint damage worsen over winter.
  22. soulsurfer
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    soulsurfer Member

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    [Sep 11, 2012]
    PM sent
  23. soulsurfer
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    soulsurfer Member

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    [Sep 11, 2012]
    I don't see why you should pay a penny, Audi are bullying people into paying what I consider to be the full bill, 70/30 yeah right! 30% would cover the bill to Audi regardless. You try asking them to pay your choice of repairer the 30% of their estimate, the answer would be a big fat "NO!"
  24. phil miller
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    phil miller Active Member

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    [Sep 11, 2012]
    i found this thread on sunday, ive owned an A3 2001 Y plate quattro for about 6 weeks, it has 90k on the clock and full history, my roof is rusty so i called Plymouth Audi, spoke to Ian who told me i would have to call in with it and he would take pics of the area and check paint depth then he said about water ingress and it prob wont be covered due to age, i replied with, Ive never know paint rust in my life and as my quattro doesnt have a sunroof it cant be blocked drains, i also added that a warrenty is just that, meaning you dont pay anything, he said to call in and altho the good will is 70% he will see what he can do, i did also mention that as my boss has just ordered an A5 sline from them it would be good if they would honor the warranty that Audi gave the car

    Gotta book some time off work to take it down now
  25. Gops
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    Gops 6th gear @7000rpm

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    [Sep 11, 2012]
    Solihull? I do! :)
  26. s3clarke
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    s3clarke Money grabbing s3!

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    [Sep 12, 2012]
    Does anybody know if the Audi garage in solihull has a body shop so i can take my audi to be looked at? only have a little bit of bubbling on the top of the quarter by the rail.

    if not that garage, were is best to take it?
  27. jojo
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    jojo Looking for Boost! Staff Member Moderator

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    [Sep 12, 2012]
    They don't have a bodyshop mate, they send it to somewhere in Coventry to get the work done. But they are very helpful for this type of warranty, sorted my car out with no issues, and did a good job too!
  28. s3clarke
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    s3clarke Money grabbing s3!

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    [Sep 14, 2012]
    thanks jojo, did you have to pay anything? shall i just turn up with the car and ask about the warrenty?

    cheers.
  29. jojo
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    jojo Looking for Boost! Staff Member Moderator

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    [Sep 14, 2012]
    Nothing bud, just turn up and be honest not expecting anything was my plan. I even told them one side of my car had been resprayed, but they repaired mine, so maybe I was lucky?
  30. dancuz
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    dancuz Member

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    [Sep 14, 2012]
    How long ago was this Jo? Not heard it being that easy for a good long while
  31. s3clarke
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    s3clarke Money grabbing s3!

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    [Sep 14, 2012]
    humm, ok sounds like a plan :laugh:
    its off the road till the end of the month but i will give it a good clean and take it down and like you excpect nothing and see what the out come is :)
  32. jojo
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    jojo Looking for Boost! Staff Member Moderator

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    [Sep 14, 2012]
    4/5 years ago, I remember my car was 7 years old at the time, it's a 99' model. I knew I had one side painted after being carkeyed, and I turned up fully modified with 19" rims, Brembos, remap and suspension etc., not even full dealer service history! The guy came down stairs and measure paint thickness and everything, then said he will get back to me. 2 weeks later, my car had new paint on the roof and rails!

    Before
    [​IMG]
    [​IMG]

    After
    [​IMG]
  33. B1GW1L
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    B1GW1L Member

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    [Sep 15, 2012]
    Hey Guys i have this sort of bubbling on several places and ive been asked to take it for assessment, does anyone know if you have to pay for assessment im guessing it being the main dealer you will?
  34. jojo
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    jojo Looking for Boost! Staff Member Moderator

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    [Sep 15, 2012]
    It should be free, it was when I turned up!
  35. MingeBlue
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    MingeBlue Member

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    [Oct 1, 2012]
    Just noticed the rust on mine passenger side roof bit on the outside of the drainage rail, approx 10-12cam in length of bubbling, just called 'Amersham Audi', they knew of the issue and Im waiting for the body shop to call back. Problem is the body shop is in Milton Keynes miles from Amersham and I work in London during day so unless they come to my house when Im not there I cant see how they will look at it.

    Frigging Audi, I recon now my car must of had 'every' common A3 8L fault, apart from a cambelt snapping.
  36. MingeBlue
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    MingeBlue Member

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    [Oct 4, 2012]
    Quick question on the rust I've got on the 1 roof rail, to be honest I'm not particually bothered about a spot on job as the car has a few dints, scratches etc already as you would expect for a 10 year old car. I am planning though to keep the car another 2 years, the roof rail rust once spotted how quickly does it tend to progress ? Also if I just go to my local cheapo body shop for the rust on the roof rails could they just get away with a localised repair and overall is this something I could get done pretty cheap £100-£150 ? I'm not bothered about an A1 match etc just don't want to end up with a hole where the rust is, currently its just bubbling about 10cm long, the paint has not broken yet.

    cheers
  37. soulsurfer
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    soulsurfer Member

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    [Oct 4, 2012]
    ^^^ Yeah, I'm sure if you look around enough you'd be able to find someone to do a cheap crappy repair for that sort of money, but I expect you'll be scraping the bottom of the barrel of quality ;-)
  38. MingeBlue
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    MingeBlue Member

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    [Oct 5, 2012]
    What Im trying to figure out is whether its worth the hassle and cost of get Audi to do it vs just getting my own repair. I've spoke to 3 Audi dealerships now and ALL have said the best I will get is 70% of the cost by Audi as good will, so we are talking circa £350, getting my car to an Audi dealership is major pain in the ass, but I have a local smart repair place who I believe could do it.
  39. MingeBlue
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    MingeBlue Member

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    [Oct 5, 2012]
    How did it go for you, Ive spoken to 3 London based dealers and all giving me the line that best I will get is 70% gw from Audi.
  40. soulsurfer
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    soulsurfer Member

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    [Oct 5, 2012]
    Yeah, I see where you're coming from but it isn't a SMART repair kind of job, it's a bodyshop job requiring the rust to be ground out before a repair can begin, if you do go the SMART route, it will be a bodge, I'm in the SMART repair business (PDR) and I wouldn't trust this type of repair, BUT what I would do is rather give £350 to another bodyshop to do a proper job and not put it into Audi's pocket with their over inflated repair price as I suspect that 30% would cover their actual costs anyway.

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