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Anti-corrosion warranty results - Please post here

Discussion in 'A3/S3 Forum (8L Chassis)' started by bantam1, Jun 19, 2009.

  1. s3black
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    s3black Member

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    [Feb 3, 2012]
    Hello "danger S3"

    Hmmm i think that they dont give a S**T TBH. Did like the free coffee though :sly:

    In my letter they didnt even grant me the good will gesture! Same as yourself as saying that there had been some re-spray work done at some point but not on the affected area.
  2. soulsurfer
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    soulsurfer Member

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    [Feb 23, 2012]
    Good luck for today ;-)
  3. Rpawsey
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    Rpawsey New Member

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    [Feb 24, 2012]
    Thanks for your support Mike.

    I guess it is update time. The preliminary hearing took place yesterday and went along predicatable lines.

    The outcome is that the full hearing is going to be scheduled for the end of April. In the meantime my car is to be inspected by an independant bodywork specialist, that both sides agree on, to determine the exact cause of the corrosion.

    Can anyone recommend such a specialist (that is not VW friendly - obviously!) in the Surrey / Berkshire / Hampshie border area?
  4. soulsurfer
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    soulsurfer Member

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    [Feb 24, 2012]
    Message sent ;-)
  5. XFi
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    XFi Member

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    [Feb 24, 2012]
    Got to take mine back to the body shop that did my rust door as the rust has come back already. Tailgate is also rusting now too!
  6. Ads_AudiA3
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    Ads_AudiA3 Member

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    [Feb 25, 2012]
    I'm taking mine to the paint shop next week to get it inspected. I went to Portsmouth Audi who were just rude and I was left leaving very annoyed. The warranty member of staff came out, I explained I had rust on rood rails to which the reply was
    "You do know we don't have a body shop here" - No, sorry my crystal ball wasn't working. Now have a 20-30 mile drive to the nearest Audi approved body shop!
    After that, I asked if it was a problem taking it in next week as needed to get time off work, I was asking if it would be rejected because it took too long for me to report it. The answer given...
    "Better get there quick then"


    Anyone else had issues with Audi customer service? Previously, I thought it second to none!

    Complaint to Audi will be sent following result of inspection and warranty claim.
  7. ci-ryder
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    ci-ryder Member

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    [Feb 28, 2012]
    YEAR AND VEHICLE MODEL: 2000 S3


    DETAILS OF RUST FOUND: Paint was bubbling up on both sides but had not come through as yet


    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: I took it in around 8 months after buying the car


    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 8 months


    DEALER APPROACHED: West London Audi


    OUTCOME (APPROVED): Went in just before Christmas, they took pics and paint depth readings but I didn't hear anything back from them so mid Jan I called and was told that the repair had been approved, I booked the car in for Feb and have picked it up today - No Charges.


    DATE OF CLAIM: December 2011
  8. soulsurfer
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    soulsurfer Member

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    [Feb 28, 2012]
    ^ ci-ryder, was this on the roof rails?
  9. Greig300
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    Greig300 Member

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    [Feb 28, 2012]
    Would also like to know ^
  10. ci-ryder
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    ci-ryder Member

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    [Feb 28, 2012]
    To the above, yes both roof rails done. I was expecting the 70/30 offer but they didn't argue. got a copy of the receipt when I picked it up and Audi charges for the job were a fair whack.

    Just a shame I had to get the car towed out due to yet another dead clutch.
  11. dre_S3
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    dre_S3 Member

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    [Feb 29, 2012]
    Just been on the case with mine waiting for phone call back from Audi as my car is a 2001 and it's getting quite bad now
  12. flying oyster
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    flying oyster flying oyster

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    [Mar 1, 2012]
    since you pointed this out to me ive become a audi bad paint spotter still i suppose its better than upholstery sniffing lol
  13. Ads_AudiA3
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    Ads_AudiA3 Member

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    [Mar 1, 2012]
    I'm off to the paint shop this afternoon! Wish me luck
  14. dre_S3
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    dre_S3 Member

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    [Mar 1, 2012]
    Lol hope your cool mate
    got a phone call today from Audi want me to go down tomo and take pictures and measurements
    Last edited: Mar 1, 2012
  15. Ads_AudiA3
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    Ads_AudiA3 Member

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    [Mar 1, 2012]
    Mines also 2001, been down to approved paint shop today, took pictures, no paint depth etc just submitted form to Audi head office. Now the waiting game!
  16. Kami
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    Kami Member

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    [Mar 2, 2012]
    I got my email today to confirm that they will repair under the 30/70 deal. Just waiting on a date for it to go in.
  17. modded a3
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    modded a3 New Member

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    [Mar 3, 2012]
    had the same problem with my a3 when it was 9 years old took it to my local audi dealers who photographed the corrosion o bth roof rails and the bottom of the drivers door they sent the claim to audi uk who promptly refused it on the grounds that it hadnt been serviced properly so i then submitted my service book showing that the car had always been serviced by audi themselves and it that was the the case then audi were at fault for not doing the servicing properly then came another excuse they said "oh we see your not the original owner " the warrenty doesnt cover second users ....what bull i said i though the car was covered by a 12 anti corrosion warranry not the owner they simply refused and put the phone down
  18. ShaunS3
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    ShaunS3 Yorkshire & Humber Rep. Regional Rep

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    [Mar 3, 2012]
    When i bought my car, i was told it had already been in for this common rust issue on the roof rails. Where abouts do they usually go? I'm going to have a good detailed look if its still covered under 12 year anti corrosion warranty. Can't recall anything in my service history relating to the warranty claim for paintwork.
  19. Rpawsey
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    Rpawsey New Member

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    [Mar 7, 2012]

    Hi ci-ryder.

    You seem to be one of the lucky few (at least with regards getting your corrosion fixed - sorry to hear about your clutch issues).

    I've PM'd you to see if you can help my cause.
  20. ci-ryder
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    ci-ryder Member

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    [Mar 8, 2012]
    Thanks Rpawsey, Hopefully I will be back on the road in a few weeks time.

    No probs, I have returned your PM
  21. Ads_AudiA3
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    Ads_AudiA3 Member

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    [Mar 15, 2012]
    YEAR AND VEHICLE MODEL; 2001 A3

    DETAILS OF RUST FOUND; bubbling on both roof rails (not on roof but on the outside of the rails)

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 1 Week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 1 Week

    DEALER APPROACHED; Portsmouth Audi

    OUTCOME (APPROVED, REFUSED); Refused full claim, 70/30 offered in my favour. Still £265.33 though!

    REASON FOR REFUSAL; Reason was that vechile is more than 3 years old. Instantly phoned Audi customer care ( 0800 699 888) and explained my situation which includes ;

    - Bad customer service from dealership
    - 80 mile round trip for someone to take photos
    - Paint claim refused but I am claiming corrosion

    DATE OF CLAIM; 1st March 2012

    At present I am in discussions with Audi to try and get car repaired under full warranty - Will keep it posted.

    Edit - Gemma from Audi called back and told me that whats happened is when the roof rails were put in place it has cut through the lacuer into the paint but NOT into the primer (tell us something we dont know) and so therefore it is not corrosion but a paint defect which is only covered for 3 years.I think it's total bull but they won't budge from 70%. Not sure it's worth £265 on a 11 year old car?

    Anyone else had a 70% offer and managed to get it to 100% yet?
    Last edited: Mar 15, 2012
  22. Customboy
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    Customboy Member

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    [Mar 15, 2012]
    I'm waiting to hear from Bexley Audi about my claim they took pics and I gave them my details now got to wait and see what happens ....
  23. Ads_AudiA3
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    Ads_AudiA3 Member

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    [Mar 15, 2012]
    Took two weeks for me to get my letter - Good luck mate
  24. AWong_A3
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    AWong_A3 New Member

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    [Mar 17, 2012]
    The Audi A3 does have a rust issue. At the bottom exterior of every door you will find a plastic strip that is screwed on to the door. Over the years of ownership and day-to-day usage, it is possible that the screws cause a rust spot to break out and eventually seep upwards towards the visible area of your car's door. I have a 2006 Audi A3 Sportback that is:

    1) meticulously maintained,
    - washed reasonably often at every 2 - 3 weeks,
    - parked indoors 90% of the time,
    - oil sprayed every 12 - 18 months,
    2) 100% accident- and/or bodywork- free
    3) 100% original paint from Audi factory in Germany

    and despite all that, all 4 of my doors are showing rust spots at said spot. I have gone to my local Audi dealer, Audi Midtown in Toronto, Canada, and the Service Department Manager Tony has worked with me to file a claim to replace all 4 doors under the Audi 12-year Rust Perforation Warranty. The reason for the claim is since this was:

    1) an issue that will 100% lead to perforation of my prized-possession's doors within the next 6 years
    2) repainting, according to Tony, will only be masking the rust which will come back

    I cannot get myself to let go of my beautiful car yet. I had a 2000 Toyota Camry that had bodywork done due to a previous accident, and the areas which had bodywork were a rusty mess after a couple of years, whereas the non-touched areas were extremely clean. This led me to conclude that as long as I drive safe and be kind to my car, that it will reward me by looking good for at least 12 years. Hence my choice to purchase a car that may have been a bit more expensive to buy and maintain than a Toyota or a Honda, but was an absolute joy to look at, drive in, and ride in - characteristics that a not a Toyota nor Honda could ever exhibit.

    Alas, now I might have to prematurely replace this car because if Audi Canada, for some reason, decides that I don't deserve the warranty coverage, then I would have to either:

    1) let the car rot and basically put an expected death date on my car
    2) repaint the car doors every year, which is extremely expensive and non-sensible considering Audis, when maintained as well as I have, should not visibly rust for at least 12 years. It has only been 6 years so parting with my car due to rust, that was not supposed to arrive until 12 years, is tragic.
    3) replace the car doors now or later, which will probably cost around 5 - 6 thousand Canadian dollars. Still very expensive and non-sensible considering Audis as mentioned above when maintained as well as I have, should not visibly rust for at least 12 years.

    Tony mentioned that it will take around 2 weeks for Audi Canada to respond with an acceptance of the claim, or rejection. Wish me luck. I will let you guys know what happens in 2 weeks.
  25. Grazam
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    Grazam Member

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    [Mar 17, 2012]
    Took my a3 in a couple weeks ago as I have corrosion on the roof seals but unfortunatly they got their paint thickness checker and apparantly mine has been resprayed already so they wern't having any of it unless i had proof it was by an audi approved garage but there I have no record/recipt of any respray so im out of luck :(
  26. AWong_A3
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    AWong_A3 New Member

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    [Mar 25, 2012]
    An update to my situation. Audi of Canada has approved replacing all 4 of my doors. Bringing the car into Audi Midtown on Tuesday, then they will apparently need 4 - 5 days to work on it. I'm hoping they really are replacing them and not just paint them over. If I'm promised 4 new doors, then I expect 4 new doors. I will update you guys again after I get the car back.

    Audi of Canada definitely rocked it this time! :rockwoot:

  27. knoxie
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    knoxie K4OXE

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    [Apr 10, 2012]
    hi guys how long is this warranty actually valid for? i have heard people say 10 years and others say 12

    thanks knoxie
  28. Kami
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    Kami Member

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    [Apr 17, 2012]
    Car went into Glasgow Audi today 17/04/12 to get the roof rails done. They're very kindly repairing a small dent on my passanger door into the bargain!
    [​IMG]
    [​IMG]

    Got a free courtesy car while they were doing the work.
    [​IMG]

    Over all good service so far!
  29. Sevv
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    Sevv Pushing the limits..

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    [Apr 19, 2012]
    hello guys,

    Well took my car to Audi Five Dock , Sydney , Australia time to calim approved 1.5 weeks, claim was fully approved they will paint the roof and both qauter panels quite lucky, however they will take it for 3weeks however im not getting a courtesy car sadly
  30. Rpawsey
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    Rpawsey New Member

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    [Apr 19, 2012]
    Hi guys Sorry I haven't been able to update you all in a little while a number of non-car related things have got in the way.. The independent inspection finally took place today. It will be about a week until I get the details. Court date was booked for early next month, but both sides are keen to delay a little while in order to digest the report. Hopefully the full hearing & judgement will be sorted by the middle of May - 9 months after first presenting the car to the dealership. Richard
  31. Kami
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    Kami Member

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    [Apr 21, 2012]
    Got my car back today. Turned out the rust was worse than expected but the price was the same. Paid £294 all in.
    For that I got the roof fixed obviously, a courtesy car, a dent in the door repaired and a full detail and valet. The car came out like new LOL! I even got a tour round the workshop while I was waiting for the guy to finish the detailing, which was interesting to see.
  32. barrym381
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    barrym381 Member

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    [Apr 23, 2012]
    they want me to pay 30% of the claim aswell on mine but havent included the doors in the work
  33. soulsurfer
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    soulsurfer Member

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    [May 10, 2012]
    Dud you get the independent report Richard? What's the latest?
  34. mat white
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    mat white Member

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    [May 10, 2012]
    took my 2001 s3 into audi tunbridge yesterday 9/5/12 they took pictures said they were sending them of to audi head office just waiting to see what happens now.
  35. Rpawsey
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    Rpawsey New Member

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    [May 11, 2012]
    Hi - Yes I got the report.

    I have to be a little careful in how much I disclose as negotiations have finally started but this could end up back in court.

    I couldn't be happier with what it said :)
  36. James TQ
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    James TQ Member

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    [May 11, 2012]
    Got mine booked for inspection on Saturday, I thought it was free? How comes people are paying a percentage of the repair? I have a 99 A3 Quattro with minor rust on one side of the roof rail, anyone know if I will have to split the cost?
  37. soulsurfer
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    soulsurfer Member

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    [May 12, 2012]
    A full independent paint inspection and your dealer taking some paint thickness measurements and a few photos to send off to Audi are very different, but I would expect you'll be paying all of the cost as you're out of the 12 year corrosion warranty.
  38. soulsurfer
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    soulsurfer Member

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    [May 12, 2012]
    Very encouraging ;-)
  39. dancuz
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    dancuz Member

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    [May 28, 2012]
    Car: 2001 Audi S3

    Took the car into Peterborough Audi a few weeks ago and just found out that they will repair the roof rails on the 70 / 30 deal. Still about £300 quid though. Is it worth it!?

    I also have a little rust appearing on the boot (piece that the handle is in) that is worse.

    If I don't go ahead now I guess that I won't be able to in the future as Audi HQ will know I know about the problem.....
  40. James333
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    James333 Member

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    [May 29, 2012]
    Sorry if this has been covered already but when I had mine done the auid rep said that for ANY roof rail repairs, boths sides and the roof must be painted, even if there is only corrosion on one side, this is as a preventative measure and he printed out a 30 page document for the sprayers to work to. So for £300 you should be getting both rear quarters and the roof painted.... a good deal really. As for the rear number plate plinth (is that what you are referring to? ) Mine was corroded but not covered under warranty as it is classed as trim. Hope this helps :)

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