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4k+ Repair Bill steming from coolant problem

Stevie C Jul 17, 2008

  1. Stevie C

    Stevie C Stevie C

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    Your veiws please on this e.mail to Audi UK!

    'Following your e.mail and advice i booked my car in with Bristol Audi on the 13th June 08, i was told they needed my car for a week to investigate the problem and the earliest they could get it in and provide me with a courtesy car was Thurs 17th July 08.

    Unfortunately the following Tuesday whilst on my way to work the car lost all power and was bellowing smoke from the exhaust and therefore i had to be recovered to Bristol Audi on the 17th June 08.

    After a few days of not hearing about the car i called Audi who said they had not been able to get the car into the workshop as they were so busy, it eventually took 2 weeks for them to get it into the workshop but still they were unable to tell me what the problem was.

    I was starting to feel rather let down by Bristol Audi who could not give me a precise day the car would be looked at so i phoned Swindon Audi to see if they could get my car into the workshop any sooner than Bristol and because they were able to book my car in on the 2nd July 08 i booked it in and then spoke to Steve Smith the Service Manager at Bristol informing him that if my car had not been looked at by the 1st July i was going to have it moved to Swindon.

    I was assured by Steve at this stage that the car would be in the workshop by Friday however when i called them on Monday 30th for an update i was told that the problem had not been diagnosed. It wasn't until the Monday when i was told there was possibly two problems, one with the Turbo and another with the engine / head (as you are probably aware there is an issue Audi are aware of with problems with coolant and the head - there is a bulletin about it!) but was informed the two were not linked.

    On Wednesday the 2nd July i received a phone call to say that the Turbo had blown and would i authorise the repair. i gave the go ahead and then called Bristol Audi again on the 7th July for an update only to be told that the technician who had been working on the car had been off sick and no work had been carried out.

    On Wednesday the 9th i was also informed that the car needed a new exhaust as the old one was full of oil and could not be cleaned up. I purchased a replacement exhaust from Jetex and when Audi quoted me two and a half hours labour to fit it i asked why it would take so long, Julie Morgan could not give me an answer at the time and needed to speak to the technician to find out why it would take so long, i was then told that it was because of the time it would take to fit this up to the turbo.... there was no mention that the car also required a new CAT until i questioned it and low and behold it needed a new one and a cooler too!!

    So annoyed at not being given all the information and how long a main dealer were taking i asked to speak to Steve Smith once again. He apologised that the work had not been completed and offered me a loan car from the 11th July. On a number of occasions i have also requested that reception ask customer care to contact me, to date no one has!

    As far as i am aware (as its hard to get a straight answer) the car has now had the turbo, cooler, CAT and exhaust fitted but will still not run up as there is oil being sent to the AGR valve.

    I have been told by Julie that it now 'needs a new head or head gasket' ??? (at £1400 i suspect its both) as the technician suspects a crack, (no official report has been made or given to me) bringing the total cost of repairs to £4086.26p before VAT, Audi have made a good will gesture which would bring the balance down to £3595.68 but i feel they have not gone for enough. The service and customer care i have received from Bristol Audi is far short of what i would expect from a main dealer in fact it has been appalling, i also find it hard to believe that if these two problems are not linked then why cant the car be started if the first problem has been fixed? The second question i have is - If they are linked and Audi UK are aware of this 'manufacturing' problem with the head on the early 8P 2.0 TDIs then why are they not rectifying it free of charge under the sale of goods act?

    I am now writing to you in the hope that, due to the length of time my car has been with Bristol Audi, the poor service i have received and the fact that this is a known fault you will be able to get Audi UK to assist further with the cost of repairs.'
     
  2. Dave1000

    Dave1000 Member

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    Do they know your car has a remap if they do they will blame that on your problems if you are not careful
     
  3. Stevie C

    Stevie C Stevie C

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    No it was not on at the time - thankfully!!!
     
  4. mdre83

    mdre83 Member

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    Hope you get this sorted soon mate...

    Was your letter/email addressed to any particular person or just Audi UK in general?

    You've probably seen the letter Leon wrote to Jeremy Hicks, may be worse sending directly to him to get the result your after...?

    http://www.audi-sport.net/vb/showthread.php?t=57865
     
  5. Stevie C

    Stevie C Stevie C

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    Response from Jeremy Hicks -

    Dear Steve,

    Many apologies for the stress we seemed to have caused you.

    I need to have this matter fully investigated and have therefore forwarded this mail to Jane Jones in our customer services area. I am sure you will understand that I cannot make any promises about further contributions we may make until such time as Jane has had the chance to review the case details.

    I should also like to apologise for the way you have been left feeling about the service received from Bristol Audi; in this regard I have also copied this note to Gavin Cleverly who is the owner of Bristol Audi asking that he reviews the chronology around this. I shall leave Gavin to come back to you directly, though he will keep me appraised of the review.

    Again, my sincere apologies that you felt the need to write to me

    Kind regards

    Jeremy Hicks
    Director of Audi UK
    Direct line: ++44 (0) 1908 601313
    Fax: ++44 (0) 1908 601040
    Mobile: 07713 793832
    E-mail: jeremy.hicks@audi.co.uk
    Internet: www.audi.co.uk
     
  6. Amchlolor

    Amchlolor Active Member

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    Holy ****, a repair bill of £4k would have me approaching some hoodies and offering them £50 to steal it and torch it.
    I'm only half joking too,as I couldn't even begin to contemplate a £4k repair bill for a car!:ohmy:
    It would make me physically ill thinking about it.:wacko:
    All the best, Stevie C, seriously.:salute:
     
  7. Amchlolor

    Amchlolor Active Member

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    Actually, thinking about this.
    For £4k, would you not save money by getting a specialist dealer (not main dealer) to replace the whole engine with a new/refurbished one, or one from a crashed car?
    Once you change the V5 to reflect the engine number change, no-one would know.
    Then sell the fecker!

    http://www.vwenginerecon.co.uk/engines.htm
     
  8. mdre83

    mdre83 Member

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    Apart from eveyone on here :jester:
     
  9. Amchlolor

    Amchlolor Active Member

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    My lips are sealed...:tapedshut:
     
  10. Stevie C

    Stevie C Stevie C

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    Considered that but still got to fork out for the repairs so far though!!!

    Going to wait now until i get a response from Audi UK once they have investigated the issues i have had.

    Hopefully they will come up with a better goodwill gesture than the one i have been offered already especially as the service i have received from Bristol Audi has been appauling at best!
     
  11. Stevie C

    Stevie C Stevie C

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    Finally got the car back from Bristol Audi after 6 weeks (4 of those i was without a car). The car has had new turbo, cooler, cat, exhaust, head and all the bits to go with it, in total 3 pages of parts.

    Forgot to mention that while it was with Bristol Audi it was damaged! Service tried to say it was like it when it was brought in by recovery - Wrong answer! The paperwork i have shows it wasnt and they signed for it it good overall condition (apart from the engine which was rather sick) however initially they were only going to cough up for spraying and fitting of damaged bumber (i was asked to pay for the part or get the recovery company to pay).

    As you can imagine i wasnt at all happy especially as the service i have received from Audi Bristol has been appauling at best (the Service manager thought i would be with their half hearted offer) so i contacted Audi UK, and the Director of Audi Bristol and CC'd it to JH and guess what.... Audi bristol are now carrying out repairs free!

    I am still in discussion with Audi UK over the final bill which so far has been reduced down to £2849.09 which i have reluctantly settled :(.
     
  12. Khufu

    Khufu Well-Known Member

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    how is it running? Are you going to keep it or have you lost faith in it?
     
  13. Stevie C

    Stevie C Stevie C

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    It is running better than ever but then with a new turbo and head i would of expected a little improvment. Its quieter and the DIS is showing better avg fuel consumption. Dont really want to get rid of it at the moment as its a bit of a project car for me so I am going to keep it until next year then i am toying with getting a TTS or S3. (either way i wont be giving Bristol Audi my cash thats for sure!!!)
     
  14. Twizzler

    Twizzler Active Member

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    Will you be remapping it again?
     
  15. Eeef

    Eeef Lord of War

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    Having spent the money you'd be daft to sell it.
     

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