Wow! Sorry to hear that. Although if it helps - i have not read a good thing said about the mag ride before, especially on this new S3, and i have read plenty of reviews to remember! The consenus seems to be that the ride is WAY too hard, and that the Dynamic and even standard modes are more than sufficient. This type of thing scares me with the dealers, i even got mine to print off my final spec list and signed it (not that it could make much of a difference) as i'd hate for mine to arrive with something big missing from it. How common is this anyone? Anyway NQW - i honestly believe you got off lightly, so don't be disheartened.