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Call Audi with your vin # and the serial number of your RNS-E which should begin with AUZ. Do you have a number to call Audi directly in your country? I wouldn't' call a dealer. In the US we call Audi USA and they are very helpful. They get the code within a few hours for you. Update on my...

Unit now works fine. I don't have the nav dvd. Hope to get that going.

Might be. I am going to bench test it tomorrow or Monday. That will tell the tail.

Ebay

I don't think I am getting power to the radio. The lights don't come on and the screen is dark, but I hear the unit. Is there a way to bench test it, so I know if my radio is okay and not defective?

No, but I like this forum and the great information I have found here.

Correct. The serial number is the AUZ number. Same thing.

No, you can just call Audi and they will give you the code. They did, but it was the wrong code. We are looking into it. The radio is off now. It just turned itself off and won't turn back on. Might be a faulty radio? Who knows? What a mess this is. Maybe I will send everything back and...

Okay the problem is solved. I retrieved the AUZ number (serial number) via a free version of Ross-Tech Vag and an old cable I had laying around. It worked great. I got the serial number and submitted it to Audi with MY Vin number and information. They said they will call me back in an hour...

Okay, I got the radio to turn on and it is asking for the code. I looked everywhere for the AUZ number on the radio. How can I get the AUZ number if it isn't anywhere to be found? Wow, nothing is easy.

I don't know anyone that has this radio to test it. Called a buddy that is a mechanic and he said if that happens, it is usually the radio itself. Not looking good, but would be nice to try before I send the radio back to seller. Thanks for the reply.

I purchased an RNS-E and also a wiring harness that should be plug and play. My old radio is a Bose Symphony II. Oddly, I can see the radio code faintly and then it fades away. The wiring is about as simple as it gets. Do you think the RNS-E is damaged? Bad wiring harness? Can the radio be...