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Latest developments - I emailed the director and got this response back - Reply from the main man himself - Thanks for your email. I'm sorry that you feel you haven't received the best service from us. Looking through your correspondence we've reacted in good time to your queries but the...

Their response - In regards to your specific complaint, I have reviewed the details of your repair and can respond as follows; Your vehicle was taken to your repairer who requested replacement of the Gearbox ECU. Upon receipt of this information we appointed an Independent Engineer (who...

Took it to another garage and same fault was displayed and again they advised these fault are not progressive, they can happen at any given time. I wrote a long complaint email to the owner of the warranty company. How many days should I give it for a response before writing a recorded letter...

I took out my warranty with Warrantywise in the 2nd week of January 12 after extensive research of warranty companies. After asking many questions via email to WW apart what they cover, what would happen if the part became faulty etc and was given many assurances. Unfortunately within 3 weeks...

35 days, the claim was made however 2 weeks back which was within the 28days and they took this long just to give me this answer of rejection.

Surely if they cannot prove it, they need to either pay out or refund me for the warranty?? I can always get my garage to vouch for me and say they test drove it in January and hooked up their computer to check for faults, which found none as proof?

My warranty company are refusing my claim for the ECU based on the failure was prolonged over time before taking out the warranty. What proof do they have on this from and how can this be proof obtained?

The issue is with the gearbox, shudders when gear change 1-2 and vice versa.

Is there anyway to tell if a failure was progressive on an 2004 1.8T A4 Cab?

Finally got a call 10mins before they call - They have rejected the claim on the basis that the fault (Failed ECU) was progressing before taking out the policy based on only doing 386 miles between the fault occurring and taking out the policy. I think that is rubbish, I will need to appeal...

Its the ECU that requires replacing and the warranty states all electrical and mechanical parts that fail inc all ECU's. However the cost is over 1k.

Received Another email received - 'As previously stated please sign and return the proposal form by email, and then we can address any issues you may have. I can not assist you any further unless you return your proposal form. Kind Regards,' What do you think guys? Should I sign? I am just...

Another email, Looks like the guy I was dealing with has passed it on for someone else - 'I have been passed details of your query regarding our terms and conditions, the sales advisor was correct in informing you your plan was up and running, however there are terms and conditions that...

I have just had an email response from them - 'Many thanks for your email. I have spoken to the senior underwriter who has stated that we require either the proposal forms to be signed and returned or a email to be sent stating you accept our terms and conditions. Many Thanks' --- My...

The price of the repair is double the cost of what I paid for the warranty. As expected, they are now failing to respond to my last 2 emails now, which last one said the following - 'Thank you for your email. Unfortunately I have again been sent the policy document stating incorrect...

Trading Standards advised me as I have had monies taken from me and they advised my warranty was up and running, there is no need to sign a contract. The warranty company are refusing to give me any information on the inspection that took place on Tuesday until I have the documents signed...

Thank you all for your responses. I really need help as to what is my best course of action -My garage has called me and advised to have my car ready for Monday (when I return to work), the part that needs replacing needs to be ordered today.Till today my garage have done nothing with the car...

At the moment they are requesting me to sign the contract and send it to them. If I do choose this approach, could there be any downsides if they then decide to not pay out even after signing?

Guys I took a warranty a month or so ago with a 3rd part company. 2 weeks back a problem occurred with the warranty and its taken 1.4 weeks to get to the following point - Initially from making the claim on Monday it took 2 days for them to request my MOT proof and service history, which...

Nope, none have started to flash as of yet