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I've now had the (slightly aggressive) defensive phone call from Audi UK 'customer service' who don't seem to even understand my complaint, never mind the even begin to acknowledge it as a fault. I will escalate the complaint as Wrath suggests and ensure it is logged correctly. I don't expect to...

Jarek - you'll be fine with the gear driven engine. Flori and BluePete I'd echo weggie - please get it logged with Audi to increase the pressure on them but don't expect any support from them.

Nathan, I've sent you my letter which is strongly worded but not all guns blazing hopefully. I'm told with these letters stick to the facts and how you feel because those can't be disputed. I don't expect anything more than to be part of a growing record that they will be forced to react to...

I'll start with a big thank you to those who have taken the time to document the issues on this thread/forum. It helped me decide how to handle the same fault on my Audi A4 55 TDi last weekend. I had a routine service done (indi garage) in March where the noise was noticed and recorded as a...