More evidence for NHN's report

smudge_don

smudge_don

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I basically sold my old car as it had far too many problems. The list was extensive from day 1:

Head gasket
Front brake discs + pads
Rear brake discs + pads
Rear suspension strut leaking
Dual-mass flywheel
Clutch
Intercooler hoses
Turbo seals

So i sold it as i didn't want to throw money at it anymore, and bought my nice shiney new(ish) 07 S-Line.

Just a few things i wanted sorted like a bit of vibration on idle, squeaky brakes and have a look at the DSG box as my changed weren't as smooth as i'd like.

Got a call back today, flywheel is being replaced, and they reckon they will replace the DSG box also........after just 24,000 miles!!!!!????

Not so bothered, about that anyway, as it's under warranty, but still, major drivetrain components going after 24k is not acceptable to me!!

Now comes the big issue!

Bought my car from Amersham Audi just before Christmas, and look over the service history which said that front brake pads were an advisory.

In all honesty, i didn't notice this until after buying the car, as i presume they would replace anything like the before selling the car.

Apparently not.....

Having taken my car into Epsom Audi today, they inform me that the front pads are 85% worn and need new discs, and also the rear pads are 90% worn and need new discs, coming to a grand total of £650 odd quid including labour and tax etc.

I've been on the phone to Amersham Audi and they are basically saying that i should have checked the brakes and note in the service history before buying the car!!!??

I just feel completely mislead and tbh a bit miffed that they would sell a car with dangerously low brake pads!

A claim will be following up on this if they don't come back to me in the morning saying "we've done it for free because that's what we're sposed to do"

ARRRRGH!!!!

Rant over
 
I'm all up for a rant, but brakes wear out. Nothing down to a fault by Audi. If their dealer didn't feel they needed to be replaced when selling the car, then it's a bit sneaky, and an issue between you and the dealer, not Audi! Worth finding out if Audi Approved cars should have a certain life of brake discs/pads left - I'm guessing they should?

As to your point with the DSG box - if it's faulty, then be happy they're replacing it - better now then when out of warranty.
 
V6Pete said:
I'm all up for a rant, but brakes wear out. Nothing down to a fault by Audi. If their dealer didn't feel they needed to be replaced when selling the car, then it's a bit sneaky, and an issue between you and the dealer, not Audi! Worth finding out if Audi Approved cars should have a certain life of brake discs/pads left - I'm guessing they should?

As to your point with the DSG box - if it's faulty, then be happy they're replacing it - better now then when out of warranty.
Click to expand...

I am happy about the DSG box and the flywheel being done under warranty, what i'm not happy about is them both being major components and them both having to be replaced within 24k miles!

I don't see how anyone can think that 85%+ wear on brake pads is satisfactory
 
V6Pete said:
Worth finding out if Audi Approved cars should have a certain life of brake discs/pads left - I'm guessing they should
Click to expand...
number 69/70 on the multipoint prep sheet is check front and rear pads,discs,hoses and record condition
 
Previous owner must have been very hard on the brakes, Ive had last service done at Epsom Audi @36,000, they replaced rear pads with no mention to worn discs, I suppose that is the main draw back of Auto:: harder on the Brakes!!
 
Have the brakes done at a specialist and save a packet, I understand brakes are classed as items that wear so not warranted but I would have thought a good will gesture should be in order here, before you book at an indpendant for the brakes I'd suggest taking a few minute to complie a complaint letter/e-mail to Audi UK, it ma come to nothing but at least you wil have vented your anger, good luck.
 
Spin140 said:
Have the brakes done at a specialist and save a packet, I understand brakes are classed as items that wear so not warranted but I would have thought a good will gesture should be in order here, before you book at an indpendant for the brakes I'd suggest taking a few minute to complie a complaint letter/e-mail to Audi UK, it ma come to nothing but at least you wil have vented your anger, good luck.
Click to expand...

Ye i'm already draughting it :laugh:

I'm guessing it will come to feck all so i already have a back up plan
 
I,ve heard of discs an pads lasting up 120k, so i find it hard to believe what there saying. i had a new brake kit on the front an new pads on the back, only a few weeks before i took it in for a service one time an they said the front was 40% worn an the rear was 20%. and when i told him this he said that was there estimate. take it else where for a second opinion not to a main dealer
 
smudge_don said:
I am happy about the DSG box and the flywheel being done under warranty, what i'm not happy about is them both being major components and them both having to be replaced within 24k miles!

I don't see how anyone can think that 85%+ wear on brake pads is satisfactory
Click to expand...

I think Audi would agree that a gearbox should last more than 24k miles - but other than change it, what can they do? Don't forget Audi technicians aren't mechanics - they diagnose faults and swap parts over - who is to say if an entire gearbox swap is needed, but as the dealer isn't paying the bill, they're happy enough to take a punt that it is.

85%+ wear on an Audi Approved car isn't satisfactory. With that level of wear, they should have been replaced before the car is put on sale. They either thought they could get away with it, or didn't notice. Either way, the dealer is either lazy or sneaky, and it's not unreasonable for them to sort at their cost as they should have done before putting the car up for sale.
 
fraud said:
I,ve heard of discs an pads lasting up 120k, so i find it hard to believe what there saying. i had a new brake kit on the front an new pads on the back, only a few weeks before i took it in for a service one time an they said the front was 40% worn an the rear was 20%. and when i told him this he said that was there estimate. take it else where for a second opinion not to a main dealer
Click to expand...

Fair point - I've had brakes as an advisory on an MOT - a year and 10,000 miles later they're no longer an advisory! It's guess work.

If it's been driven 'enthusiastically' then it's not impossible the pads are worn after 24k miles, but even so the discs should still have a bit more life left in them...
 
I would want to know why the brake disc's and pads are shot at 24k miles. #My last check by audi was 60% wear on original pads at 42k miles and disc's fine from new. i can assure yopu my brakes work hard !!!!

can you verify that 24k miles is correct. ??? try the previous owner maybe?
 
Last edited:
smudge_don said:
I basically sold my old car as it had far too many problems. The list was extensive from day 1:

Head gasket
Front brake discs + pads
Rear brake discs + pads
Rear suspension strut leaking
Dual-mass flywheel
Clutch
Intercooler hoses
Turbo seals

So i sold it as i didn't want to throw money at it anymore, and bought my nice shiney new(ish) 07 S-Line.

Just a few things i wanted sorted like a bit of vibration on idle, squeaky brakes and have a look at the DSG box as my changed weren't as smooth as i'd like.

Got a call back today, flywheel is being replaced, and they reckon they will replace the DSG box also........after just 24,000 miles!!!!!????

Not so bothered, about that anyway, as it's under warranty, but still, major drivetrain components going after 24k is not acceptable to me!!

Now comes the big issue!

Bought my car from Amersham Audi just before Christmas, and look over the service history which said that front brake pads were an advisory.

In all honesty, i didn't notice this until after buying the car, as i presume they would replace anything like the before selling the car.

Apparently not.....

Having taken my car into Epsom Audi today, they inform me that the front pads are 85% worn and need new discs, and also the rear pads are 90% worn and need new discs, coming to a grand total of £650 odd quid including labour and tax etc.

I've been on the phone to Amersham Audi and they are basically saying that i should have checked the brakes and note in the service history before buying the car!!!??

I just feel completely mislead and tbh a bit miffed that they would sell a car with dangerously low brake pads!

A claim will be following up on this if they don't come back to me in the morning saying "we've done it for free because that's what we're sposed to do"

ARRRRGH!!!!

Rant over
Click to expand...
I`m surprised to hear that as Audi main agents do run a strict policy for there used vehicles.
I have often wandered around local Audi dealerships & noticed on many occasions new discs & pads on there used vehicles, they are in fact governed by strict guidlines from Audi UK regarding the condition of used stock.
With that in mind, you are either suffering from either one that has slipped through the net. Or wose case, an over zealous dealership trying to con you out of a few quid.
I would ask the dealership where the car is now for a written report on the wear on the brakes.
Once you have that in your hand, march down to the dealership where purchased from & raise the roof.
Tell them that you intend to contact Audi UK, & they will buckle immediately.
As for your DSG box, i have had them replaced at 2,500 miles on a Golf plus, & 600 miles on an 07 passat. You are not alone, VW have always had troublesome gearboxes. In fact my parents Golf has done 12,000 miles in the most careful hands & has a noise on the DSG box so that is next for a warranty claim.
Good luck with your fight, approach it correctly & they dont have a leg to stand on.
 
I'm not sure audi know how to check brake wear. I drove my car over from norway last year, and when driving from edingburgh down to brighton, I pulled off the motorway onto the sliproad and the brakes didn't work at all. Pretty scary going 70 mph into a red traffic light with a stationary car in each lane I can tell you. after pumping the pedal several times, and even feeling the ABS but without slowling down, it eventually kicked in a brought the car to a standstill. Somehow the missus managed to stay asleep through it all.

Anyway Audi in brighton, after having the car for 2 hours, said there were at least 50% life left in the brakes and it must have just been waterlogged. One week later when getting home the brakes pretty much fell off, with a bit getting stuck between pad and disk. Straight to the nearest garage who said not to drive it another 100m as all the pads were non-existant/crumbling.

Non-audi dealer who I bought it from changed all the pads and disks for free, even though not under 6 month warranty becasue I had only had the car 8 months (but it was 3 years old) at that time and that they should've checked the brakes so that they last longer than 8 months from purchase.

Try to include the brakes in your warranty, even though they are wear and tear items, they should last a while from the point of sale.
 
I'm pretty sure any approved used Audi comes with the guarantee that anything that needs changing with 3 month or 3000 miles should be done before the sale. Read this somewhere, I will try to find it for you.
 
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