Hi everybody,
I know some of you are getting a little impatient with the time for response here. But please, please show a little patience and give Audi /VW UK the benefit of the doubt with this and see what they come back to us with.
This morning i met with Andy Sargent and a colleague at Listers Audi in Solihull, Birmingham. Andy works as paint and body technical and quality manager for Volkswagen Group UK. He and his colleague came over especially from Milton Keynes HQ to meet with me and to re-inspect my vehicle. They arranged this at the dealership to which i originally presented my car for inspection. The dealership were fantastic this morning, and extremely accommodating. This meeting has been delayed somewhat due to my being out of the country, hence some of the delay in this process that everyone is experiencing. But let me assure you all that i'm personally convinced that VW / Audi UK are taking this matter seriously and are making efforts on our behalf to look into the issues we have presented to them.
I had a very constructive conversation with Andy, who was more than willing to listen to our collective issues and took time to look over my vehicle and the particular roof rail corrosion on it. Andy and collegues spent a considerable amount of time with me this morning, and went to considerable effort to re-examine the vehicle and talk about the collective issues we have raised.
I won't go into the minutiae of what we discussed this morning. Andy has told me that he now needs to meet with Richard Starkey and other colleagues at Audi / VW HQ before coming back to me with more information about how this will be taken forward for each individual who has presented claims to Richard via e-mail. Andy told me he would endeavour to do this next week, but for i and us to be patient to give time for that meeting to take place.
Once again, please be patient and polite, as that really is the route that will give us the best chance of a constuctive outcome for all concerned here, and we should reflect the efforts that Richard, Andy and colleagues have taken so far. I really do believe that this is being taken seriously and that efforts are in train to come up with a consistent and justifiable way of looking at each of the individual claims that we have identified with Richard and Audi UK to date.
I will let everyone know more when i have the information myself.
Best wishes,
B (Jonathan.)