Rejection?

AudiNutta said:
I am trying, but at the moment communicating over email which in a why is best to have a record but it is slow.

If the bolts were slack, fine.. but they weren't. If they were put in wrong 7000 miles ago, it would have caused an issue then.

To remove tight bolts, then replace them and expect the problem to be solved sounds madness to me but it won't be the first time I've been proven wrong.

Can you see the parts diagrams of an S3? Or a Golf R even? Can you see where the shear bolts are located on the steering rack assembly for me please? They have yet to tell me exactly where they have come from.
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I can't i'm afraid. To tell you the truth it's out of my technical knowledge at this point :( just focus on sorting it out and try not to stress too much. You have your rs to look forward to


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AudiNutta said:
It's definitely something I will check now, walk around with the torque wrench once a month to make sure.. perhaps more frequent if I get time. One thing I'm guilty of is forgetting to check the oil level, the car warns you these days but I do check every few months.. when I think of it :flushed: My S3 never burnt a drop in 10k!!
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Did you run it in fairly hard perchance? :)
 
Vertigo1 said:
Did you run it in fairly hard perchance? :)
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I didn't really no, it seemed wrong to just drive it hard from day 1. I even ran in the S3 loan car I had.

I kept it below 4000rpm for a tank, just over 300 miles. Then I went as high as the red line but I wouldn't do it repeatedly and it wasn't with a buried foot. After 500 miles I drove it how they are designed to be driven.

Much controversy on here but the car ran 336hp on the dyno, 30hp more than stock. That dyno is notorious for being cruel to cars too. I'm thinking of putting it back on there before it goes if the car doesn't get rejected because I want to know myself.
 
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So an update; Audi Technical told the dealer replacing the bolts would fix the problem so that is what they are doing. I'm not sure if it will or not, they aren't either but they have to follow procedure.

Waiting for a call today to see how it went.
 
So Audi have removed the mounting bolts for the steering rack, fitted new and the noise has gone.. madness! They said there was no issue with the old ones.

They will test the car again tomorrow, then the next time I can go down to test / collect is Monday.
 
AudiNutta said:
So Audi have removed the mounting bolts for the steering rack, fitted new and the noise has gone.. madness! They said there was no issue with the old ones.

They will test the car again tomorrow, then the next time I can go down to test / collect is Monday.
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Good luck fella. Hope you get sorted.
 
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Can I ask what garage was going to buy your S3 in Scotland? Got a mate looking to sell an M140i up here.

Following your thread buddy, here's hoping you get a good outcome. The RS3 will make it all worth it in the end though!


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So, apparently it’s fixed! Audi can’t tell me how replacing bolts that were without fault with new, have fixed it but they said it has. They are going to drive it a second time today, so we will see.

I can’t go and pick it up until Monday now, so I’m staying in the Focus until then as otherwise the S3 will only be sat outside.
 
BarryG79 said:
Can I ask what garage was going to buy your S3 in Scotland? Got a mate looking to sell an M140i up here.

Following your thread buddy, here's hoping you get a good outcome. The RS3 will make it all worth it in the end though!


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I will dig the information out later, I’ve taken a screenshot so I will remember to PM you haha.
 
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I went and drove the car today, problem isn’t resolved! We await Audi Technical to come back with the next fix.
 
That's not good Matt,I'd seriously start the ball rolling with the rejection process,it's dragged on long enough mate.
If I remember right it was Audi that damaged it in the first place when it was in for whatever getting done to it.
It's not acceptable end off.
Stop being fobbed of time and time again.
 
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Sorry to hear this mate.

Is getting a little ridiculous now, and technically you've given them the chance you legally have to give them to fix it.
 
Surely this is grounds for rejection?


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Steff s3 said:
That's not good Matt,I'd seriously start the ball rolling with the rejection process,it's dragged on long enough mate.
If I remember right it was Audi that damaged it in the first place when it was in for whatever getting done to it.
It's not acceptable end off.
Stop being fobbed of time and time again.
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I am trying, glad to see some support on here. It all comes back to a kerb damaged wheel at Audi, but this was a rear wheel. They 4 wheel aligned the car and 3 days later the steering rack went.

The car had a new steering rack in February.

The car then had a new wheel bearing and housing after I had clicking in April.

It’s now September and 7000 miles after the rack replacement, with the symptoms back. Audi have replaced the mounting bolts of the steering rack and told me it had been thoroughly tested (3 times) and was ready to go today. I checked with the tracking company having had no notifications, the car was only tested once and my Dashcam backed this.

I’ve spoken to the supplying dealer who have said once Audi Technical come back with the next attempt to fix it, if it’s a new fix and the car is fine I can’t reject it. The moment Audi say to order a new steering rack, I can reject it and the dealer will back me all the way. The car is 99% sold to someone in Scotland, it’s going in 2 and a half weeks... nightmare!

Bitzieee said:
Sorry to hear this mate.

Is getting a little ridiculous now, and technically you've given them the chance you legally have to give them to fix it.
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Thank you, I’m gutted too. I was so excited to go and pick it up today, a week in the Focus has been enough for me. My heart sank when I heard the noise, genuinely did I just wanted to bring it home.

They have had the chance but I’ve been told basically I have to keep letting them and only when a repeat problem is diagnosed by Audi Technical, will they allow me to present a rejection.

Ad72 said:
Surely this is grounds for rejection?


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As above, all depends on whether it’s a recurring fault or not. If it’s something new, I don’t have a leg to stand on.
 
AudiNutta said:
I am trying, glad to see some support on here. It all comes back to a kerb damaged wheel at Audi, but this was a rear wheel. They 4 wheel aligned the car and 3 days later the steering rack went.

The car had a new steering rack in February.

The car then had a new wheel bearing and housing after I had clicking in April.

It’s now September and 7000 miles after the rack replacement, with the symptoms back. Audi have replaced the mounting bolts of the steering rack and told me it had been thoroughly tested (3 times) and was ready to go today. I checked with the tracking company having had no notifications, the car was only tested once and my Dashcam backed this.

I’ve spoken to the supplying dealer who have said once Audi Technical come back with the next attempt to fix it, if it’s a new fix and the car is fine I can’t reject it. The moment Audi say to order a new steering rack, I can reject it and the dealer will back me all the way. The car is 99% sold to someone in Scotland, it’s going in 2 and a half weeks... nightmare!



Thank you, I’m gutted too. I was so excited to go and pick it up today, a week in the Focus has been enough for me. My heart sank when I heard the noise, genuinely did I just wanted to bring it home.

They have had the chance but I’ve been told basically I have to keep letting them and only when a repeat problem is diagnosed by Audi Technical, will they allow me to present a rejection.



As above, all depends on whether it’s a recurring fault or not. If it’s something new, I don’t have a leg to stand on.
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If the fella has his head screwed on correctly he wouldn't be taking it, and I think it would be quite immoral of you to continue with the sale.
 
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audi upgrades
You have my support dude :)


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S15THM said:
If the fella has his head screwed on correctly he wouldn't be taking it, and I think it would be quite immoral of you to continue with the sale.
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That’s my problem but Audi don’t see this, if anything it is going against me because Audi know rejection or not I have to get rid of it anyway.

I’ve told Audi I refuse to sell somebody a bad egg. But the response from Audi as per the previous two repairs are that the car has been repaired in their eyes and if anything further goes wrong, then that is the purpose of warranty.

It’s a Trader in Scotland, the car will be moved on anyway. The difference between that and the offer from Audi isn’t one I can afford to lose.
 
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AudiNutta said:
That’s my problem but Audi don’t see this, if anything it is going against me because Audi know rejection or not I have to get rid of it anyway.

I’ve told Audi I refuse to sell somebody a bad egg. But the response from Audi as per the previous two repairs are that the car has been repaired in their eyes and if anything further goes wrong, then that is the purpose of warranty.

It’s a Trader in Scotland, the car will be moved on anyway. The difference between that and the offer from Audi isn’t one I can afford to lose.
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If it was me I wouldn't be able to sell someone my car if I knew there was a problem with it especially when they seem to be offering such a good price...


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Rolly12 said:
If it was me I wouldn't be able to sell someone my car if I knew there was a problem with it especially when they seem to be offering such a good price...


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Click to expand...

This is why I need rejection to go through.

I wouldn’t sell the car if there was a current problem, but if it’s repaired to a good standard then the car has to go to someone :( Hopefully Audi will say order a new rack so we can reject it.
 
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So, hire car update... I’ve been offered a 1.0 Polo, ***! Supplying dealer are bouncing about this and are working really hard to find me something, otherwise give me a car of their own and charge Audi UK. Keep in mind, the car isn’t even in their care.

Fix update; absolute madness this is, I nearly burst out laughing on the phone... Audi Technical are really embarrassing themselves IMO. So last week they replaced bolts holding the rack on, there was no issue with the bolts removed they were just replaced on a hunch. Now the problem is still there. What are Audi doing? Replacing the bolts, again!! :lmfao: Yep you couldn’t write it, absolute joke. I’ve kept calm and let them to it, bolts are in tomorrow and I will drive it Thursday. If it’s still there I want to talk to Audi Technical and ask what the hell is going on, because this is ridiculous.
But this in a way is a good thing, if they are saying try the bolts again then they obviously don’t have any idea of another simple fix... so that tells me, perhaps the rack will be next.
 
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Or the rack could be getting replaced right now with you not knowing this and in that case.... They've just fobbed you off again telling you that ther waiting on the bolts coming in.
Your dash cam can't prove this isn't happening while it's sitting in the air with the bonnet up can it.
I'd be taking a detour by that dealers of yours in the wee small hours to see if your cars in the workshop up in the air with the wheels off,
That's what I did.
 
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Steff s3 said:
Or the rack could be getting replaced right now with you not knowing this and in that case.... They've just fobbed you off again telling you that ther waiting on the bolts coming in.
Your dash cam can't prove this isn't happening while it's sitting in the air with the bonnet up can it.
I'd be taking a detour by that dealers of yours in the wee small hours to see if your cars in the workshop up in the air with the wheels off,
That's what I did.
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Don’t worry me now!! They said the bolts will be in tomorrow, a rack wouldn’t be that quick?

Problem is, you can’t get access to any of the centres because they are all closely monitored with CCTV. I know if I make the trip, I bet they will have parked it inside for security (they do on the weekends when I ask), which will set alarm bells off. You’ve given me an idea now.... haha
 
Matt they had the gear box out of mines in 4hours,I'm sure they could take a steering rack off in half that time.
I was told mines would be ready on Friday for collection,that it was out on a test drive before being signed off by quality control.
Yet when I done a detour by the dealers at 5ish in the morning it was still in the air with no wheels on it.
Well you can imagine the way that phone call went at 8 in the morning.
You could be anyone looking at cars in there forecourt at odd hours,it happens believe me.
 
IMG 1380 And this was it ready.
 
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If I were you I would never buy another Audi - including the one you have on order!
 
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I think you need to get some good quality legal advice as to what action they can take on your behalf with Audi or the dealership . Seems to be a lot of pretty poor customer service considering the money you have invested with them both for this car and the next one.

Course you might not like what you hear but at least you will be able to sort out what you can and can't do legally .
 
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Steff s3 said:
Matt they had the gear box out of mines in 4hours,I'm sure they could take a steering rack off in half that time.
I was told mines would be ready on Friday for collection,that it was out on a test drive before being signed off by quality control.
Yet when I done a detour by the dealers at 5ish in the morning it was still in the air with no wheels on it.
Well you can imagine the way that phone call went at 8 in the morning.
You could be anyone looking at cars in there forecourt at odd hours,it happens believe me.
Click to expand...

Wow that’s not good! I think I’m going to go for a drive, even if it is 40 miles away.

I’ve gone onto an Audi forecourt once out of hours, I had someone come on the loudspeaker saying leave immediately or they would call the police.

I don’t want them to check cameras and see it’s me, to upset things. In the past I’ve been a demanding customer on times, even if it’s just because of how I like my car taken care of but this time I’ve hugely backed off.
 
KenL said:
If I were you I would never buy another Audi - including the one you have on order!
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I’m a sucker for the Audi brand, always have been! No chance of me moving from it any time soon :/ Volkswagen would be my next port of call if they had an RS equivalent.
 
traindweller said:
I think you need to get some good quality legal advice as to what action they can take on your behalf with Audi or the dealership . Seems to be a lot of pretty poor customer service considering the money you have invested with them both for this car and the next one.

Course you might not like what you hear but at least you will be able to sort out what you can and can't do legally .
Click to expand...

This is the issue, I haven’t got time to do this. The car is sold and is due to be going 2 weeks Friday.. the car has to be gone by the end of October, I can’t have this dragging out :(
 
No such thing, if handover hasn’t occurred and they are playing silly beggars, I’d have no issue pulling out of the RS3.

It’s not just a car, it’s the relationship that is being jeapordised too. I’d be very VERY weary of having anything to do with that dealership ever again.

I still however maintain that this can all be resolved by getting a sit down meeting with the dealership business manager and/or dealer principal. I got not only the right resolution out of my A4 debacle, but also had a number of dealership procedures changed (which helps all customers going forward). This fixed my problem, restored my faith in the dealership, and also got a bit of a shake up to happen! Win win in my book.
 
In response to quite a few comment; you can always nip up on a sunday when sales are open and service is shut. They can do a steering rack next day so long as they order the part before 7pm. Same with your bolts.

Its not unusual for a dealer to sometimes bend the truth on where your cars up to. Just remember, they’re just another version of me but probably better looking. They are human, they see you as a human, they see your CAR as a nightmare that will be giving them added stress to an already highly stressful job. They want to get it fixed PROPERLY and get you on your way as HAPPY as you can be, as QUICKLY as possible. So long as its fixed properly i’d try not to get too worked up. But mistakes happen, sometimes repairs go wrong no ones perfect.

Hope this helps mate


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I hope this gets resolved ASAP for you. I got my Audi from the Midlands but as I also live in Cardiff I will undoubtedly be dealing with them in the future and your troubles have definitely made me a little wary of them!
 
paradigital said:
No such thing, if handover hasn’t occurred and they are playing silly beggars, I’d have no issue pulling out of the RS3.

It’s not just a car, it’s the relationship that is being jeapordised too. I’d be very VERY weary of having anything to do with that dealership ever again.

I still however maintain that this can all be resolved by getting a sit down meeting with the dealership business manager and/or dealer principal. I got not only the right resolution out of my A4 debacle, but also had a number of dealership procedures changed (which helps all customers going forward). This fixed my problem, restored my faith in the dealership, and also got a bit of a shake up to happen! Win win in my book.
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I’d lose money and the RS3 was the dream, it’s done now and too late.

I have spoken to Audi UK and nobody gives a toss, they are just there to ‘advise’ me and don’t care how I’m being treated basically because they can’t influence a change.

The dealer repairing the car is different to the supplier, the dealer the RS3 is from is totally separate from the other two.
I’ve already spoken to the Head of Business at the supplying dealer who is great with me, properly nice guy but it’s not changed anything.
 
Jamie_88 said:
I hope this gets resolved ASAP for you. I got my Audi from the Midlands but as I also live in Cardiff I will undoubtedly be dealing with them in the future and your troubles have definitely made me a little wary of them!
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Cardiff Audi supplied it, it’s Bridgend Audi it is at for repair because going off of previous experience they have been better with repairs.
 
Is Bridgend Audi the dealer you are buying the RS3 from? Are they the dealer who put in the steering rack? Are you buying the car from another dealer? Look at your answers here as the dealers you have used may have lost interest in fixing your issues and if you are buying the car from another dealer, is there a reason you did not take it to them for your present issue, as they may have been of a better choice to deal with Audi on your behalf.
 
Flying Scotsman said:
Is Bridgend Audi the dealer you are buying the RS3 from? Are they the dealer who put in the steering rack? Are you buying the car from another dealer? Look at your answers here as the dealers you have used may have lost interest in fixing your issues and if you are buying the car from another dealer, is there a reason you did not take it to them for your present issue, as they may have been of a better choice to deal with Audi on your behalf.
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Nope, here is a breakdown of dealers:

Cardiff Audi - Supplying Dealer of S3
Bridgend Audi - Repairs and servicing of the S3
Worcester Audi - Suppliers of the RS3

I only dealt with Worcester because they did me a deal on the Exclusive paint deposit, not out of choice but that it was my only option. I didn’t take the car to them because they are 80 miles away, Bridgend service our cars (4 Audi’s) and they have seen my car long term for the previous two faults so it went back.

You may ask why I don’t use Cardiff for service, I’m not going to post on here about what’s happened because although relationships are damaged I’m not going to make it any worse for myself. I’ve had a few serious clashes with this department, well my whole family.. it’s best we just go our separate ways. However at Cardiff, the Head of Business is absolutely fantastic and is backing me all the way.... we just need to get Audi Technical to say it’s the rack, at which point Cardiff will reject it. Sales at Cardiff are superb, but it was a franchise policy that meant I couldn’t afford a 20% deposit on the RS3 to order in an Exclusive Colour, out of both parties control.
 
An interesting reply. I thought that only Audi can reject a car after all avenues have been explored for an issue that has not been resolved by the dealer's service department with the advice of Audi. That would include in also replacing the steering rack again. I might suggest that any competent mechanic should be able to diagnose a steering rack problem or another steering component such as tie rods, or is he at a loss to diagnose the issue. It sounds very odd that the steering rack would fail again and is it the exact same issue you had before with the steering rack? Also strange that the service department had test driven the car and stated that the issue had been resolved with the steering bolts and that was not the case.
I know what I would be thinking about that dealer's service department.
 
Flying Scotsman said:
An interesting reply. I thought that only Audi can reject a car after all avenues have been explored for an issue that has not been resolved by the dealer's service department with the advice of Audi. That would include in also replacing the steering rack again. I might suggest that any competent mechanic should be able to diagnose a steering rack problem or another steering component such as tie rods, or is he at a loss to diagnose the issue. It sounds very odd that the steering rack would fail again and is it the exact same issue you had before with the steering rack? Also strange that the service department had test driven the car and stated that the issue had been resolved with the steering bolts and that was not the case.
I know what I would be thinking about that dealer's service department.
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Nope, you can reject a car if you have a repeat problem and a second rack warrants that.

It’s very similar, but more of a click than a clunk but it is far more frequent.

See below post for some more info on the bolts situation.
 
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