My s3 is dead

GSB said:

I suspect that we won't be seeing StephenHirst here any more, since he's binned the S3 and bought a 330 M-Sport instead.

To update on his behalf though, Stephen got in touch with me and we discussed the issue and circumstances for a brief period. I then drafted a letter for him to send to Audi UK challenging the lack of any proper root cause analysis and asking for clarification on how they can refuse a claim based upon ECU data points that lack credibility.

Audi replied to Stephen 4 days later. While they didn't offer any explanations on why or how the data points can be recorded, they did offer to pick up almost half of the £5.5k bill for the repair, an offer he accepted.

Just goes to show, you should never-ever take the dealers word for it, and even when all appears lost, it never-ever hurts to ask.

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GSB said:

I suspect that we won't be seeing StephenHirst here any more, since he's binned the S3 and bought a 330 M-Sport instead.

To update on his behalf though, Stephen got in touch with me and we discussed the issue and circumstances for a brief period. I then drafted a letter for him to send to Audi UK challenging the lack of any proper root cause analysis and asking for clarification on how they can refuse a claim based upon ECU data points that lack credibility.

Audi replied to Stephen 4 days later. While they didn't offer any explanations on why or how the data points can be recorded, they did offer to pick up almost half of the £5.5k bill for the repair, an offer he accepted.

Just goes to show, you should never-ever take the dealers word for it, and even when all appears lost, it never-ever hurts to ask.

Click to expand...

Stephenhirst said:

yeh its sad to see it go, i drove it again for the first time in 6 months and it was like driving it for the first time all over again, had me so happy for that last hour, but i now have a new car which is insane in so many different ways then the s3.

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GSB said:

I suspect that we won't be seeing StephenHirst here any more, since he's binned the S3 and bought a 330 M-Sport instead.

To update on his behalf though, Stephen got in touch with me and we discussed the issue and circumstances for a brief period. I then drafted a letter for him to send to Audi UK challenging the lack of any proper root cause analysis and asking for clarification on how they can refuse a claim based upon ECU data points that lack credibility.

Audi replied to Stephen 4 days later. While they didn't offer any explanations on why or how the data points can be recorded, they did offer to pick up almost half of the £5.5k bill for the repair, an offer he accepted.

Just goes to show, you should never-ever take the dealers word for it, and even when all appears lost, it never-ever hurts to ask.

Click to expand...

AudiNutta said:

M330

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batch said:

That's a really kind thing to do Grant, well done.

Still think his brother blew his car up though

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