Folks, I have just joined this forum having been monitoring it for months trying to get advice on the POI problem. Mine is now fixed so thanks for all your useful posts.
I bought an A4 last September with SD based MMI and tried to upload personal POIs using MyAudi. I definitely was using the correct technique, csv file, the java applet etc. All went okay until I tried to install it into the MMI and then got the same message as many people "The data is outdated or incompatible".
This then led to a lot of communication with Audi UK who, I have to say, were extremely good with their constant email and phone communication over a period of 4 months. They asked me to try various things, and eventually contacted Audi Germany who asked me to go into the 'Engineering Screen' on the MMI. (you have to press a certain combination of the Tel and Media buttons and hold for 10 seconds to access this).
Armed with the technical info from this screen, Audi Germany decided that my car needed a software update, so Audi UK booked me into my local dealer and, importantly, told the dealer exactly what to do so I wasn't fobbed off at all. The dealer had my car for a few hours yesterday and, lo and behold, it all now works perfectly!
For those who want technical info my current software version is 0159 whereas before the update it was 0113
I hope this may help some of you who are still struggling with this problem.
@Marmaduke your timing is impeccable. Mine is going on Tuesday for diagnostic tests for the same problem, I can share this with my dealer. Might save them whole lot of time.Folks, I have just joined this forum having been monitoring it for months trying to get advice on the POI problem. Mine is now fixed so thanks for all your useful posts.
I bought an A4 last September with SD based MMI and tried to upload personal POIs using MyAudi. I definitely was using the correct technique, csv file, the java applet etc. All went okay until I tried to install it into the MMI and then got the same message as many people "The data is outdated or incompatible".
This then led to a lot of communication with Audi UK who, I have to say, were extremely good with their constant email and phone communication over a period of 4 months. They asked me to try various things, and eventually contacted Audi Germany who asked me to go into the 'Engineering Screen' on the MMI. (you have to press a certain combination of the Tel and Media buttons and hold for 10 seconds to access this).
Armed with the technical info from this screen, Audi Germany decided that my car needed a software update, so Audi UK booked me into my local dealer and, importantly, told the dealer exactly what to do so I wasn't fobbed off at all. The dealer had my car for a few hours yesterday and, lo and behold, it all now works perfectly!
For those who want technical info my current software version is 0159 whereas before the update it was 0113
I hope this may help some of you who are still struggling with this problem.
What was the secret sequence to get to the engineer MMI menu and what version are you now running?
@Marmaduke Audi UK are dealing with my problem as well. Could you let me have the name of your contact so I can put them in touch with mine, it might save a shed load of time.Folks, I have just joined this forum having been monitoring it for months trying to get advice on the POI problem. Mine is now fixed so thanks for all your useful posts.
I bought an A4 last September with SD based MMI and tried to upload personal POIs using MyAudi. I definitely was using the correct technique, csv file, the java applet etc. All went okay until I tried to install it into the MMI and then got the same message as many people "The data is outdated or incompatible".
This then led to a lot of communication with Audi UK who, I have to say, were extremely good with their constant email and phone communication over a period of 4 months. They asked me to try various things, and eventually contacted Audi Germany who asked me to go into the 'Engineering Screen' on the MMI. (you have to press a certain combination of the Tel and Media buttons and hold for 10 seconds to access this).
Armed with the technical info from this screen, Audi Germany decided that my car needed a software update, so Audi UK booked me into my local dealer and, importantly, told the dealer exactly what to do so I wasn't fobbed off at all. The dealer had my car for a few hours yesterday and, lo and behold, it all now works perfectly!
For those who want technical info my current software version is 0159 whereas before the update it was 0113
I hope this may help some of you who are still struggling with this problem.
I've done it on a Mac but then get the dreaded 'The data is outdated or incompatible' message when I try install it into the MMI.Anyone done this on a mac? Mine says file unrecognised???!
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At what stage do you get the 'file unrecognised' message?Well you got further than I did....wish things could be designed to be easier to use!
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You are running Java on your Mac?Anyone done this on a mac? Mine says file unrecognised???!
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Is your navigation system SD card based or the hard drive of the MMI?Mine worked. On version 0148.
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Is your navigation system SD card based or the hard drive of the MMI?
As far as I understood it if you have the "Send to Car" option available from the MyAudi website then you must have the Tech Pack MMI and not the basic MMI as I believe those of us on the basic can only do the POI transfer via an SD card. That's certainly the only option I have.
I'd also thought the 0148 software version was also only for the basic MMI as well with the Tech pack version being something like 04XX, 06XX, 09XX, etc depending on your build date. But I could be wrong there....
Have you been able to transfer any POI's using an SD card? I tried with a USB stick but was unsuccessful but can't remember what happened as it was a while ago and haven't tried since as I was now under the impression that it can only be done on cars with the built in hard drive on the tech pack.
Hi, if you see some of the previous replies above particularly from @Marmaduke you'll see that they were able to do this via an SD card only once the MMI software version was updated by Audi. This is for the basic MMI with no hard drive so it definitely works. I have the same issue and will probably look to get the car booked in with my dealer when I get round to it and can be without the car for a day for them to hopefully sort it.
Thanks Rob. Just checked my software version which is 0148 and was built in September 2016 MY17.
@S.line when was your car built and do you have the comfort and sound pack?I have the tech pack high. Sent by my audi. What have you all done apart from the speed cameras, and has anyone managed to change the icon, or to get some kind of alert when approaching a speed camera? I only see the cameras etc on the dash screen but not on the main screen, which I find a bit poo tbh!
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I have the tech pack high. Sent by my audi. What have you all done apart from the speed cameras, and has anyone managed to change the icon, or to get some kind of alert when approaching a speed camera? I only see the cameras etc on the dash screen but not on the main screen, which I find a bit poo tbh!
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