2.0 TFSI Known Oil Consumption problem - 2015 ongoing thread (2009-2011 models)

So I followed Mike's advice and took my car to Audi. They told me to drive 620 miles which I did. Then they did the oil consumption test, and recently they agreed to repair the car at no cost. I took the car in today for the repair which will take five days or so. As per Mike's advice, I asked them to change the camchain adjuster and tensioner with the new modified parts, but they said that was not necessary and refused to change those things. They said they will just undertake the piston repair. They said all their customers who had the piston repair done never went back to them with any issues.

Should I just leave it at that? Do you think my car will be ok after the piston repair, or should I insist they change the camchain adjuster and tensioner as well?

Audi A5 (2010) Sportback 2.0 TFSI Quattro S Line S-Tronic. 20K miles on the clock.
 
What branch are you dealing with, I have just had mine done and they changed the tensioner as they said it needed hanged, what got me though was they ever changed the 3 plastic glides with it as they said they were ok, even though they are probably £5 each and the engine was sitting split in front of them, I had an awful service from my branch and now they have agreed to take it back in and clean the valves and inlet manifold as they will be cocked up with oil and carbon , this was only after I mega complained about the shocking service I got
 
Good grief. We've only put fuel in twice since we got the thing - and topped the oil up twice! I've never experienced anything like this in 38 years of driving - and my driving history includes some dodgy old 70s motors. Goes in for the Oil consumption test on Wednesday - and the top up warning's come on again after 300 miles this time...can't wait to see how this next chapter goes. Edinburgh Audi and Audi UK have been positive up until now - don't let me down....
 
That's what mine was like, here is my mobile number and if you txt me then I will give you some details, who is it your dealing with there , 07821562714
 
icarus said:
So I followed Mike's advice and took my car to Audi. They told me to drive 620 miles which I did. Then they did the oil consumption test, and recently they agreed to repair the car at no cost. I took the car in today for the repair which will take five days or so. As per Mike's advice, I asked them to change the camchain adjuster and tensioner with the new modified parts, but they said that was not necessary and refused to change those things. They said they will just undertake the piston repair. They said all their customers who had the piston repair done never went back to them with any issues.

Should I just leave it at that? Do you think my car will be ok after the piston repair, or should I insist they change the camchain adjuster and tensioner as well?
Click to expand...
]

Tricky one, do you think that they are protecting your money by not changing things that they feel are okay right now, or are they not wanting to mess with this task as they will have a fix sum of money coming in from Audi and if they split this task up to allow them to do additional work for you, they might end up spending more than the allocated time funded by Audi? Bit of a pity, as it is an opportunity lost maybe.
 
Hugee, my number is 07821562714 if you want to txt and I can give you some more details as I used Efinburgh also ,
 
icarus said:
So I followed Mike's advice and took my car to Audi. They told me to drive 620 miles which I did. Then they did the oil consumption test, and recently they agreed to repair the car at no cost. I took the car in today for the repair which will take five days or so. As per Mike's advice, I asked them to change the camchain adjuster and tensioner with the new modified parts, but they said that was not necessary and refused to change those things. They said they will just undertake the piston repair. They said all their customers who had the piston repair done never went back to them with any issues.

Should I just leave it at that? Do you think my car will be ok after the piston repair, or should I insist they change the camchain adjuster and tensioner as well?

Audi A5 (2010) Sportback 2.0 TFSI Quattro S Line S-Tronic. 20K miles on the clock.
Click to expand...

I had a similar thing. I said to Hull Audi, please change the tensioner if it needs it at my expense (I should have said please change it anyway), and they did the work and the answer I got was "The engineer said that the tensioner didn't need changing as it was the second revision tensioner so didn't have any problems". Does anyone know what that actually means as I'm also paranoid that one day my pistons and gonna cave in my valves!
 
Hi all,

I havent been on here for a quite a few months however there's a reason..
I have been sourcing my next car and as I have talked about in this thread it's unfortunately not an Audi! Therefore I will only be popping in from time to time.

I would like to say that this thread has helped so so many people (including me) and I'm chuffed to bits with the results we've achieved. Who would have thought that we could achieve so much even though this should have never happened! Cars using a litre of oil in 150 miles and Audi expect a consumption test. Really? Anyway my experience & faith in Audi is currently very low so have I have decided to take the plunge and purchase my dream/middle aged supercar. So it's a choice currently of what colour Nissan GTR to get..

I hope this thread continues as this forum is definitely the best Audi platform out there and that's why it's had so many reviews, discussions and likes...

Many thanks to the staff & mods, some of whom I have chatted to on the subject prior to the awaited BBC's Watchdog broadcast on the subject.

I hope Audi sort these TFSI engines out for sure soon as they still burn oil!

In the time being I will stick to a hand made 3.8L V6 Twin Turbo lump that doesn't.

Many thanks guys,

Mike.

Ps - Its one of the two colours below...

Image
Image
 
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Nice, a very technical car indeed! My local "proper garage dealer" is the local Nismo agent and I think they helped Chris Hoy into his sportscar racing venture!
 
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Hi all,

New to the forum but thought I'd share my current story/situation. Took my A4 2.0 TFSI in for its major service last week and thought that I'd have the Audi dealer carry out the first part of the oil consumption test at the same time. Sure enough collect the car and get told to now do the required 621 miles before returning to confirm the issue for sure.

This is where things have got interesting as I only managed to cover 59.3 miles before epc warning light flashes on and the car starts to splutter and misfire. Have taken the car back to Audi dealer who has confirmed that there is excessive oil on spark plugs which was causing the misfire and pistons/seals etc will need replacing. At present dealer has raised case with AUDI UK and awaiting response from them with regards to what contribution they will make towards the repair cost, dealer has already confirmed they will contribute.

Vehicle has full AUDi dealer service history so reading through the post I'm assuming that the full cost of repair will be picked up but will update once I have had the response back confirming the offer.

Has anyone had a similar experience where epc warning light has come on during the 621 mile consumption test stage?

Cheers for your thoughts!
 
I had both issues; the oil consumption and the spluttering which turned into an absolute nightmare evening. I had to be recovered from a Cardiff to a Reading on a Sunday night with the two boys. We didn't arrive home until midnight!

I was so tired I went absolutely ballistic with Audi UK the following morning because I was still being messed around with the contribution amount. These days it's a hell of a lot easier to receive a 100% contribution.


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So I have finally taken the plunge and part exchanged my last Audi yesterday for this 550bhp+ beast & 0-62 in 2.6 secs. If anyone gets the chance to drive/own one of these do it. Their Phenomenal!
Anyway bye for now I have some speed tickets to avoid..

Image
 
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I have a 2010 a4 b8 and I took it into Audi of Orlando Florida for the excessive oil usage and I had a upper cam shaft housing cover leak, they quoted me over 1200 dollars in labor cost and $12 for the part before they would start the excessive oil testing even know my exhaust is covered in oil and runs through a quart of oil every week! Now they will remove the seal and replace it to replace the pistons! I don't see why the job has to be done before the excessive oil testing when the car clearly shows oil bypass and the car is white and the bumper is all black from the oil blow by
 
Mike J said:
So I have finally taken the plunge and part exchanged my last Audi yesterday for this 550bhp+ beast & 0-62 in 2.6 secs. If anyone gets the chance to drive/own one of these do it. Their Phenomenal!
Anyway bye for now I have some speed tickets to avoid..

View attachment 105062
Click to expand...

Very nice!


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Crazyfool sorry to here that your issues really kicked in when you had the 2 little ones with you, don't blame you for opening a can of whoop *** on Audi.

Dealership my end is making all the right noises but still apparently waiting on official authorisation from AUDI UK for the work.

MikeJ loving your new the car!
 
Quick update just heard back from dealership, Audi UK have agreed to picking up the full cost of repair. Work due to start next monday, I have asked them to replace the cam chain tensioner as well to which they will speak with the technician when he starts the work.
 
Mike J said:
So I have finally taken the plunge and part exchanged my last Audi yesterday for this 550bhp+ beast & 0-62 in 2.6 secs. If anyone gets the chance to drive/own one of these do it. Their Phenomenal!
Anyway bye for now I have some speed tickets to avoid..

View attachment 105062
Click to expand...
i like those, what's the damage after the trade-in though? Can't imagine i'd get much for the Dynamik now, not that i'm immediately looking to trade in, but i am getting very partial to Teslas the more i see them.
 
hugee said:
Good grief. We've only put fuel in twice since we got the thing - and topped the oil up twice! I've never experienced anything like this in 38 years of driving - and my driving history includes some dodgy old 70s motors. Goes in for the Oil consumption test on Wednesday - and the top up warning's come on again after 300 miles this time...can't wait to see how this next chapter goes. Edinburgh Audi and Audi UK have been positive up until now - don't let me down....
Click to expand...

...and so, the oil light comes on after 354 miles into 'stage 1' of the consumption test. Back into my new friends at Edinburgh Audi yesterday for 'part 2' - which I believe is the grand sump-drain-and-oil-weigh-in charade. Phone call today confirms what we all already know - "it's outside of tolerance sir" so we're looking at the full pistons and conrods circus. Good in the sense that the car will be sorted. Bad in the sense that it sounds like Audi will want money from me.

Now the Audi horse trading begins. To recap the car is a 2010 A5 Convertible SE 2.0 TFSI; Service history in 44000 miles covered is 3 x Audi stamps, 1 x Arnold Clark Grangemouth, 1 x Indie (Galvin garages, Glasgow) and 1 x Mercedes Benz (Hamilton). The last one 3 months ago at the point of sale when I had the misfortune to unwittingly buy the car. Apparently I need to supply Edinburgh Audi with copies of the three non-Audi service invoices detailing work, parts and especially stipulating the grade of oil used . (This last part particularly hilarious given that it'll all have been burned off regardless of what was in it..).They'll pass that to Audi UK who will pass judgement on the value of contribution I'll need to pay I've started the calls to the three non Audi garages. Already the first one has told me they won't supply copy invoice details because I wasn't the bill-payer (or owner at the time of work). They did confirm verbally that the correct grade of synthetic oil was used. I called Audi UK to check that position and a particularly jobsworth Mark told me that they wouldn't entertain an email or verbal confirmation. They need the documents - only ze documentz!! And heaped on the insult by telling me that it's the buyer's responsibility to have all this. I less than politely explained that Audi might have some responsibility for releasing thousands of lousy engines on an unsuspecting public, admitting it, and then hiding behind weak UK consumer law to uphold their position as the last bastion of quality engineering. I guess I'll try a manager and see if they can supply anything in writing/email, and pursue the other dealers...*sigh*

The ever-helpful Joanna at Edinburgh Audi (who seems to know what she's talking about) has now just called to say that the tech has identified a misfire (this is new...) so they don't recommend me driving the car in the meantime, and are leaving me with a correctly built loaner A6 while they retain the car. Joanna also tells me that this is not unusual in these cases, and also , when I ask, tells me that a contribution from me, the mug customer, is not unusual at the end of the day - usually 10% ...or some £300-400!!

This is now incredibly stressful...the smiles and the goodwill seem to stop when hard cash is involved, and I'm not optimistic that this will be wallet-pain-free. I'm especially not enjoying the 'Audi owner experience'. Our other cars for the past six years have been new BMWs, and service from BMW UK (recall job) and local dealers has been exemplary. Our X3 is 2 years old and I'll be refreshing in about a year and a half. I honestly can't think of one good reason why I'd choose to spend £35k on a Q5 or any other Audi over another Beemer given the service I'm receiving (Joanna excepted..)

More to follow - all advice welcome from those whose footsteps I'm now treading...
 
I just feel I've missed a stray bullet by buying an S4 and buying via an Audi main dealer, I can very easily see that buying an affected car with no proper Audi service history and it seems not from an Audi dealer must leave you in a very vulnerable situation. Uncle Arnie's at Grangemouth - I don't think that they are Audi - are they, if so Audi would have been able to get hold of that service info for you? I really can't see why some people avoid using a main dealer, or if they do, there should be less value in that car when it gets traded and then when it goes for resale, as while it is seen as okay to do that, when things turn bad, it really makes someone's life very nasty!

Edit:- sorry I've just re-read your posting, so that car had 3 Audi services followed by 3 non Audi services, that makes more sense. (good luck getting anything out of Uncle Arnies other than a threat)

Another Edit:- I'd think that despite the fact that Audi fitted duff engines to some of these cars, as that car was bought outside the Audi network, and was last seen by them maybe 3 or 4 years ago, I'd think calm down, pay the £400+ and have that car sorted and running right and try to enjoy the remaining time you own it knowing that at least when you trade/sell it, it has been returned to being as it should be with some Audi service history as well. Don't you have some form of used car warranty that would make all this someone else's problem?
 
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rum4mo said:
I just feel I've missed a stray bullet by buying an S4 and buying via an Audi main dealer, I can very easily see that buying an affected car with no proper Audi service history and it seems not from an Audi dealer must leave you in a very vulnerable situation. Uncle Arnie's at Grangemouth - I don't think that they are Audi - are they, if so Audi would have been able to get hold of that service info for you? I really can't see why some people avoid using a main dealer, or if they do, there should be less value in that car when it gets traded and then when it goes for resale, as while it is seen as okay to do that, when things turn bad, it really makes someone's life very nasty!

Edit:- sorry I've just re-read your posting, so that car had 3 Audi services followed by 3 non Audi services, that makes more sense. (good luck getting anything out of Uncle Arnies other than a threat)

Another Edit:- I'd think that despite the fact that Audi fitted duff engines to some of these cars, as that car was bought outside the Audi network, and was last seen by them maybe 3 or 4 years ago, I'd think calm down, pay the £400+ and have that car sorted and running right and try to enjoy the remaining time you own it knowing that at least when you trade/sell it, it has been returned to being as it should be with some Audi service history as well. Don't you have some form of used car warranty that would make all this someone else's problem?
Click to expand...

Interesting comments Rum4mo. I completely believe in the principle of caveat emptor. Talking of principles, I also believe in a moral obligation to do the right things. I work in the Financial Services sector so trust me, I understand that large corporates know all about escaping that moral responsibility when the law lets them. It's curious to me that a class law suit in the more litigious USA resulted in Audi having to admit liability, and yet here in the UK, only the law allows that same liability to be denied for the same engines, made in the same factory, to the same production standards, by the same people. VAG management have shown themselves to be corporate charlatans on an epic scale by both this, and the emissions scandal. I may take your advice to 'calm down' and in the cold light of day, remove emotion and outrage (difficult when I'm in this and living it) and take my expensive medicine. I happen to think that regardless of whether the car was purchased outside of the Audi network, it should be fit for the purpose that it was sold.
 
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Once again, did you not get any used car warranty with that car from the Hamilton Stratstone M-B dealer, I think that you should be involving them as all this started after you had only run that car for 350 miles - and it was a car that they sold!

Our consumer protection laws in UK and probably Europe are probably a bit more realistic than those in US of A, but when you get duffed over here it does hurt. I've had a few run ins with Ford in the past and they have always paid up without trying to escape. What you have here is a German company that produces premium cars, or thinks they do, excepting the parts department at Edinburgh Audi, I've always found anyone that you come in contact with in that place know that. One tip for the future, if you buy a car made by a manufacturer than has a few differing quality level brands, make sure that what you buy is what the label says, ie in this case, only buy an Audi with an Audi engine, your one has an engine borrowed from a cheaper brand. You see this time and again with the Derv 2.0 litre engine as well which is shocking.

Remember my suggestion about getting some help from M-B dealer, who sold you this car.
 
Hello guys,

I was convinced that my car has no oil consumption problem at all as I just hit 84,000km on the clock and the oil level on the dash screen shows full (or 1 bar short of full). I've had my oil changed about 7k ago and still no issues. however, after reading many comments about this i couldn't help it but check the exhaust tips of my car and indeed they are black (not oily.. just black). is this a problem? or could be this caused by another thing? shall I visit audi service center? I hate going there due to their EXTREME overpricing everything (in comparison to other Benz and BMW).

Regards
Saeed
 
wolfie138 said:
i like those, what's the damage after the trade-in though? Can't imagine i'd get much for the Dynamik now, not that i'm immediately looking to trade in, but i am getting very partial to Teslas the more i see them.
Click to expand...

I partex'd mine for an E350 AMG sport estate. Merc didn't have a clue and I got what I was expecting to get if I sold it privately


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Latest on my story....Audi UK have approved the rebuild work, and no contribution required from me! Edinburgh Audi ordered the parts same day and scheduled to be done by 21 October. So, after a fair bit of running around and some strange conversations, a good outcome. I've learned a lot about modern manufacturer / vehicle distribution relationships along the way.

On reflection, I must say that, as far as they're allowed to, Edinburgh Audi (Joanna) has helped me get through the process without raising false expectations. As for Audi UK, apart from one individual (looking back, he seemed badly trained to me..) the responses I've received have been knowledgeable and largely sympathetic to my cause - again, as far as they're allowed to. I'm still disappointed that it came to this, but I guess that in Customer Service terms, the best thing that can happen when you complain is that it's put right. (And yes, I'm aware that I'm saying all this because it's a good conclusion...)

I'm eternally grateful to the body of knowledge on this and other similar forums. I don't think I'd have reached this outcome without being prepared and knowing what questions to ask - there's still a fair bit of non-disclosure in the automotive industry, so if you're not asking, no-one's telling!

Very much looking forward to finally getting the car I wanted in the first place!
 
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hugee thats great news, can I ask did you ask them about the cam chain tensioner?
 
Sorry fella's, and lady's, for jumping onto this thread. But I would like to point out that this oil usage problem is not only an issue with the 1.8 and 2.0 engines.
I recently purchased an A6 face lift c6 with the same engine as in the b8 S4's.
She is a well looked after car. Runs smoothly, and really fly's when you want it to.
But after only 1200 miles, I have had put 3 litres of oil in her.
To say I'm dissapointed is puting it mildly. It's a car I've really wanted for a fair while. And I would like to keep it for a long time, as I do look after my cars.
I've made a call to Audi UK, but they say the problem only exists with the 2.0 and 1.8.
I've also called Warrenty Wise, as the engine is covered under their description.
The car is now booked in with Hull Audi next Friday for the consumption test, and they are shocked by the oil usage.
Fingers crossed, Audi will do the right thing. And this won't be my last ever Audi.
Can't afford to loose money on a vehicle I've just purchased. It would be cheaper for me just to crash into a wall.
Regards
Brad
 
Hi

Im new to the forum so go easy......I was wondering if anyone on here has had an oil consumption test on a 1.8 TFSI A5 2011 model?

I know the oil burning issue has been done to the death but id just like some info?

My A5 Coupe Black Edition S-Line 2011 has done 64k and i was putting oil in at a rate of 1 litre ever 450 miles, lots of black smoke under heavy acceleration, so contacted Audi Stockport and had an oil consumption test done and suddenly the car has done 716 miles with no yellow oil light coming on, the MMI says its at minimum oil level. Now Audi said come back when you have done 621 miles or the oil light comes on. anyway its booked to go in on Wednesday for tests.
NOW..... my question is....what have Audi done to suddenly make the oil go further? Id be really interested to know if anyone has any idea as i think its strange that the car can now go 300 miles further than it did!
 
BennyBiceps said:
Hi

Im new to the forum so go easy......I was wondering if anyone on here has had an oil consumption test on a 1.8 TFSI A5 2011 model?

I know the oil burning issue has been done to the death but id just like some info?

My A5 Coupe Black Edition S-Line 2011 has done 64k and i was putting oil in at a rate of 1 litre ever 450 miles, lots of black smoke under heavy acceleration, so contacted Audi Stockport and had an oil consumption test done and suddenly the car has done 716 miles with no yellow oil light coming on, the MMI says its at minimum oil level. Now Audi said come back when you have done 621 miles or the oil light comes on. anyway its booked to go in on Wednesday for tests.
NOW..... my question is....what have Audi done to suddenly make the oil go further? Id be really interested to know if anyone has any idea as i think its strange that the car can now go 300 miles further than it did!
Click to expand...

By over filling it for you, at a guess
 
Yeah thought that myself! so what happens next? surely Audi cant expect customers to be topping oil up every 600-800 miles? i just dont know which way to argue the cause! i have proof of the car doing 450 miles then needing a oil top up ....how can i argue that the car is supping oil?? when i have no idea what they have done?
 
Very much dependant on driving style. Lots of stop start traffic was the best for drinking oil. If your a motorway user the consumption was less in my opinion.


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Just as a quick update, the oil light came on this morning so rang Stockport audi and they said bring the car in straight away, the concluded the oil consumption test and the car fails miserably.
They took copy's of the V5 document and said looks like you'll be getting a new engine.
The report has gone to audi and a decision will be made by the end of the week.
Will keep you all posted as to the final decision.
 
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...and yet more news for me from the good people at Edinburgh Audi. They've let me know that they discovered damage to the bores when doing the rebuild, so went straight ahead and sought approval from Audi UK to carry out additional work. Audi UK have approved - new block & parts ordered and work going ahead this week. Happy days...
 
Got my car booked in for the consumption test tomorrow.
They told me that it will take 2.5 hours to do the test. This seams a long time to drain the oil, weigh it, then top it back up to full. Is it possible they could be doing other work . I'm wondering whether they will try the pcv change with the software update.
 
Is it Edinburgh your car is going into ?, they will probably try the first test on your car , pcv, software update and a seal, then drain the oil and stuff .
 
Gordon's right they all like to start with the pcv, software update before draining oil etc to see if this will fix the issue. Seems to be standard first step although not sure why the dealers are bothering as I haven't read of anyone so far saying this has fixed the issue. Next is the 620 mile drive round or oil light which ever occurs first before back to dealer to drain and weigh oil. Roadrunner146 at this point im guessing yours will fail based on 3 litres in 1200 miles. The process with Audi picking up the repair cost now a days seems a lot more staright forward than the horror storys at the beginning of this topic.

ps: Since mine was fixed at the beginning of the month I now feel like I've got the car I thought I bought.
 
Got mine booked in again for the test, seem to be putting a litre in every other tank.
He said it would be normal to use a litre every 2,000 miles, How can they even try to say that's normal?
 
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