New A4 - Audi Connect Issues

Although I have an A3, mine works ok after I signed in using "my audi" details - sorry but I cant think of anything obvious you are doing wrong but hopefully someone else will know what the issue is!

I wonder if they are having system problems then. I got mine on Friday and I'm having exactly the same issues. I even deleted the account and tried again in case that made a difference.

Got mine on Thursday. Same issue. It will not accept login details or pin. Even tried with my EE sim.

Hmm... I'm thinking to do it with the dealer when I collect to make sure it works properly!


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Rang Audi Uk this morning and explained my situation. Typical of them telling me to speak to Audi Centre where i got the car from. And surprise surprise Audi Centre clueless lol.

Sal

Spoke with dealer who i got my car from. The infotainment tech is off this week and will arrange a call back when he is back. In the mean time he was kind enough to email me an internal training doc with email address for German Audi Connect customer care. Ive emailed them even though it is only for Audi tech. Lets wait and see what reply i get back.

Thanks
Sal

ST09 said:

Spoke with dealer who i got my car from. The infotainment tech is off this week and will arrange a call back when he is back. In the mean time he was kind enough to email me an internal training doc with email address for German Audi Connect customer care. Ive emailed them even though it is only for Audi tech. Lets wait and see what reply i get back.

Thanks
Sal

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So i thought i would pop up to the dealer at lunch to see what they say. Thought I would test it one more time and low and behold it worked.

Now just to work out how the key user stuff works lol

Thanks

Steve

wakey said:

So i thought i would pop up to the dealer at lunch to see what they say. Thought I would test it one more time and low and behold it worked.

Now just to work out how the key user stuff works lol

Thanks

Steve

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Thats brilliant. Ill give it a go later. Did you use username/ password or pin to login.

Sal

ST09 said:

Thats brilliant. Ill give it a go later. Did you use username/ password or pin to login.

Sal

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Just the Pin, It came up and said something along the lines of Accepted. I've created some destinations online so when i go back out later I'll see if they are accessible..

Audi Connect Pin worked like a charm. Destinations entered via myaudi from Macbook are appearing on MMI together with my news rss feeds.

Below is info i got from my dealer. If anyone is interested about renewal etc.

Services

22 June 2016

Updated: you should now email customer queries to xxxx with customer's name and VIN

AU0489-16


The Audi Connect Infotainment Services system connects Audi vehicles to the internet and gives access to a range of entertainment and information.


Formerly known as Audi Connect, Audi Connect Infotainment Services may include (depending on model):

• Weather information
• News online
• Traffic online information
• Train information
• Flight information
• Wi-fi hotspots*
• Parking information
• Where to find the cheapest local fuel stations
• Map updates online
• Destination input via MyAudi or Google maps
• Google Earth and Google Street View Navigation
• Country specific information
• City events
• Point of interest information
• Picture book navigation
• myAudi – special destinations
• Audi music stream
• Other online services provided by third parties such as Twitter
• Access smartphone voice control
• Text messages and emails can be read out on some models, depending on phone compatibility
Audi Connect Infotainment Services uses an integrated data module with LTE/UMTS and, depending on the model, 3G or high-speed 4G connection. Check the latest price and specification guides for further details.

*On models with an embedded SIM wi-fi is not available.


Is Audi Connect Infotainment Services available on all models?

Yes. Some Audi models offer Audi Connect Infotainment Services with a free three-month trial, while others offer it with a three-year subscription as standard or as an option. Check the latest price and specification guides for details on availability and functions.


How is it activated?

1. Make sure the vehicle has Audi Connect Infotainment Services
2. Make sure the vehicle has a data SIM card. Customers will need to purchase a data SIM card (available from most high-street and online retailers) and slot it into the SIM card slot located in the glove compartment of the vehicle. Some new vehicles from MY17 will have an embedded SIM card already in the vehicle, so there is no need to purchase a data SIM card for these cars
3. Customers will need to register to myAudi to activate and/or personalise certain functions, such as news online. Make sure customers do not confuse myAudi with yourAudi portal, which is used for vehicle-order tracking
4. A compatible phone and software versions will be required for certain functions, such as email and text messages dictation. Visit www.audi.co.uk/phonecompatibility

How can the subscription be extended?

Audi AG is currently re-designing the extension process. Until this is available, it has agreed to automatically extend licences due to expire in 2016 at no charge.

If you have any customer queries or issues with Audi Connect Infotainment Services, email the customer’s name and vehicle identification number (VIN) to xxx.



Terms and conditions

Check the price and specification guides for the latest terms and conditions.

Is Audi Connect Infotainment Services the same as Audi Connect Safety and Service?Audi Connect Infotainment Services does not include the new Audi Connect Safety and Service). It is important to not confuse the services. You can find out more about Audi Connect and Safety Service here.

Under connection manager. Is your sim option greyed out? Mine was until last night before i logged in.

Dam0 said:

Tried mine last night again, no difference.
My mate at Audi is going to ask his mmi man.

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Have you tried myaudi app (not mmi app). Someone suggested to open the following windows whilst entering the PIN. Click on that link tab at the bottom and it will take you to pairing screen.

Hopefully I will be collecting my car next week & I would like to check the connect license periods while I'm at the garage. I have the tech pack & would like to make sure the license periods are 3 years. Could somebody please tell me the menu route to get to see the expiry dates. Thank you.

Menu - Audi Connect - Scroll Right - Licenses

PhxViper said:

Menu - Audi Connect - Scroll Right - Licenses

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Perfect. Thank you

Has anyone got the remote services eg remote locking/unlock working? I've followed the instructions in the manual but can seem to set the primary user account and put the code in.

I've got the other Audi connect services working no problems.

No, It's not yet available in the Uk. In another thread Audi said it's not coming until 2018 and even then 2018 cars.

With regard to remote locking, I did a bit of digging around and it's been removed on all of the recent literature now. The only mention I can find to Audi connect, is if you have the Audi Service (a la SOS function) option - but it's very vague. The only car I can see that option on in the UK is the Q7.

PhxViper said:

No, It's not yet available in the Uk. In another thread Audi said it's not coming until 2018 and even then 2018 cars.

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Really? It's mentioned on Audi's website and manual, I even set up my pin number on myaudi. That's really poor of Audi. Obviously I didn't buy the car for the remote facilities but I had it for the last 3 years on my BMW 3 and found it quite useful.

I've not seen it mentioned in any UK literature since I've been looking into the A4 (august).

A user in another thread posted confirmation from Audi that you needed the Audi Services pack (which is on top of the Connect / Technology Pack) and isn't currently available for the A4.

I believe it is available on the A4 already in other countries and markets, so not sure what the hold up on the UK models is.

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Sadly yeah. And yeah it is in the brochure and manual.

Take a read here, more information including from Audi UK and dealers

http://www.audi-sport.net/xf/threads/mmi-connect-app.279106/

Dam0 said:

Baffled, but it now works.

Used the myaudi app method as suggested by ST09 and I could log the car in using the pin code and pull down my custom destinations. Not entirely sure why you'd need the app to do this... but there you go.

Thanks

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You can go places now in your new motor