Window Regulator

vivalacoulter said:

Mine is booked in for a window regulator diagnosis with Cardiff Audi next month. Even though I've had 3 VAG cars and gone through 6 window regs, they still demand they have it for diagnosis first!

Cardiff Audi are charging £60 for diagnosis mind so it could be worth asking them to price match?

I'll be onto Audi UK after the diagnosis asking for a goodwill gesture or contribution due to the fact its broken due to a poor design flaw.

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DrEskimo said:

I had the problem with my previous A5 and first dealer said they would need to run the diagnostic first at £120, and didn't get any reassurance that they would help with the cost if I got lumped with a £1200 build.

Rang another local dealer from a different group, they explained that if I was their customer they wouldn't make me pay, said they would run a diagnosis for free, and if it was the regulator, they would only make me pay the £120 diagnosis fee towards the fix. Ended up getting brakes and gearbox service done while it was in so it ended up only costing me £100.

Shop around matey!

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robinh112 said:

I ended up talking with Audi UK who said they would be able to help me with the regulator and asked me to book into the a service centre. I chose Blackburn as it was the one nearest to me and I have used them before for other repair work. Although over the phone they didn't agree on anything they were hinting that some contribution would be given so I booked in and was told the diagnosis fee would be £60. After 2 days of communications with Audi UK i still wasn't sure on contribution but authorised the repair as it needed resolving anyway. After the repair was done it was decided that they wouldn't contribute due to the car not being serviced by them the last few years, by now I was worried how much the bill would be but when I called Audi Blackburn they told me it was £300 which is around the quote I got from a few other dealers.

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