Wrong spec advice

SepangS3 · Feb 8, 2016

Hello,

Been following the forum for a while, and was awaiting my delivery to post. Seems to be lots of friendly folk here!

As you may have guessed the order is for a Sepang S3 Sportback, S-tronic, chrome roof rails, comfort package, front and rear sensors, adaptive cruise control, hill hold, reversing camera, advanced key, tinted windows, heated dimming folding mirrors and black alcantara seats.

The car arrived at dealership today – I got sent a nice video of it, it was them I noticed the seats are the standard leather not the alcantara.

Dealer accept the mix up, they have offered to order a replacement with another long wait, or take the car as is!

Is there a massive difference, should I take the car with leather, what would anyone suggest?

Sorry for the long post, I really don’t know what to do!

Rob2k68 · Feb 8, 2016

Hi there and welcome to the forum!

Are they offering any incentives at all ? It really depends how strongly the want is for Alcantara I have the 'plain' leather and love it. There are many threads on here one versus the other and pros and cons of each.

xBox · Feb 8, 2016

I prefer the look and feel of leather, over alcantara.

Thing to consider, if you had chosen leather, would you have also ordered heated seats?

Also, do you like the look with leather?

Tristan2 · Feb 8, 2016

Take it and get a good discount

SepangS3 · Feb 8, 2016

Thanks for the reply - no incentive offered to take the leather. I just fancied something a bit different.

SW14NY'S · Feb 8, 2016

SepangS3 said:
Thanks for the reply - no incentive offered to take the leather. I just fancied something a bit different.

I had the same problem - 1st S3 arrived with Black Alcantara when I ordered Lunar Silver Alcantara...I was offered a discount if I took it but wanted Lunar so requested a new order.

2nd order would have been delivered in Lunar Nappa Leather if I hadn't requested a copy of the order consignment and compared with 'MyAudi' and spotted the error...just before it was locked

Gazwould · Feb 8, 2016

Accept the car and a discount and be rest assured your seats will never look like this .

SepangS3 · Feb 8, 2016

SW14NY'S said:
I had the same problem - 1st S3 arrived with Black Alcantara when I ordered Lunar Silver Alcantara...I was offered a discount if I took it but wanted Lunar so requested a new order.

2nd order would have been delivered in Lunar Nappa Leather if I hadn't requested a copy of the order consignment and compared with 'MyAudi' and spotted the error...just before it was locked

That's a lot of errors! The dealer did kindly suggest that it happened because I changed spec at the last minute!!!

Could I ask what discount they offered?

SepangS3 · Feb 8, 2016

That picture is enough to put you off alcantara :puke2:

SW14NY'S · Feb 8, 2016

SepangS3 said:
That's a lot of errors! The dealer did kindly suggest that it happened because I changed spec at the last minute!!!

Could I ask what discount they offered?

I never gave them a chance to tell me...they did say they would heavily discount it if I took it....but I was ****** raging so I told them to RAM-IT

and order me another one...with free options as a good will gesture

SW14NY'S · Feb 8, 2016

Gazwould said:
Accept the car and a discount and be rest assured your seats will never look like this .

Jeezo...what do you wear....wire wool trousers? I've had a few Alcantara interiors and have never seen them do this

TonyH38 · Feb 8, 2016

Leather cold in the winter, red hot in the summer, fine otherwise.

Simon L · Feb 8, 2016

Bottom line if you are happy to accept the leather you should get something in return.

They cocked your order up so you have em by the ghoolies !!

HawkeyeS3 · Feb 8, 2016

What is it with this place, slightest dealer error and its fleece them for discounts. Mistakes happen!!! Unless you had it written into the contract that the car would arrive on a certain date the dealership is under no obligation to offer anything except a re-order. If they choose to give a goodwill gesture that's up to them, but all they legally are obliged to do is re-order the car with the correct spec.

It's entirely up to you SepangS3, accept the car with leather - which personally I think is better than Alcantara or wait for the car to be re-ordered. Have you asked them how long it will be? When these things happen, they move really quite quickly to get it sorted, so I somehow doubt it will be that long a wait if you choose that option.

If the dealership choose to oblige with a sweetner for taking the car with leather now, then that is entirely up to then, but it is not a given and they are under absolutely no obligation to do so. Often they do as a gesture of goodwill, but it's their decision if they choose to do so.

Simon L · Feb 8, 2016

HawkeyeS3 said:
What is it with this place, slightest dealer error and its fleece them for discounts. Mistakes happen!!! Unless you had it written into the contract that the car would arrive on a certain date the dealership is under no obligation to offer anything except a re-order. If they choose to give a goodwill gesture that's up to them, but all they legally are obliged to do is re-order the car with the correct spec.

It's entirely up to you SepangS3, accept the car with leather - which personally I think is better than Alcantara or wait for the car to be re-ordered. Have you asked them how long it will be? When these things happen, they move really quite quickly to get it sorted, so I somehow doubt it will be that long a wait if you choose that option.

If the dealership choose to oblige with a sweetner for taking the car with leather now, then that is entirely up to then, but it is not a given and they are under absolutely no obligation to do so. Often they do as a gesture of goodwill, but it's their decision if they choose to do so.

I don't understand why anyone would stand up for the dealer it's not that ****** hard to get it right!! lol

The legal standpoint is completely irrelevant, they got it wrong and customer service should come into the equation. If we were talking about a small item that could be reordered in a couple of weeks fair do's but asking someone who spent that much money to wait another 'few months' after they made the mistake, and offer nothing in compensation is a complete joke.

HawkeyeS3 · Feb 8, 2016

I'm not standing up for the dealer, it's called perspective. And the legal standpoint is not irrespective, how much you spend is irrelevant. The law is the law.

Clearly we will have to agree to disagree. Its no wonder that Audi service is like it is if everyone wants compensation for everything that the dealer does wrong. I bet if they accidentally "added" something to your order and it was over spec'd and then asked you to pay for it, you'd of course do so. Of course not.

We are human. Humans make mistakes. Errors happen. As I said before its entirely up to the dealer if they want to offer compensation for the incorrect order. Joke or no joke that's all they are obliged to do.

And they can get another car through pretty quick - I know that from experience after mine was damaged beyond reasonable repair on delivery.

jaypers777 · Feb 8, 2016

Have a conversation with them. If you don't mind the leather, tell them you will take it if they take a grand off the price and see where it gets you. Even call their bluff. You will probably find that they will prefer to shift it, especially bearing in mind the new reg plates come out next month.

AllanG · Feb 8, 2016

I'm sure the dealer won't have any trouble shifting your car if you decide you want to reorder, and I have to agree with HawkeyeS3 that there is no obligation on the dealer to offer any discount/incentive and, personally, I hate this 'compensation or else' culture which, I'm afraid, weve inherited from the bl--dy yanks!!!

jaypers777 · Feb 8, 2016

AllanG said:
I'm sure the dealer won't have any trouble shifting your car if you decide you want to reorder, and I have to agree with HawkeyeS3 that there is no obligation on the dealer to offer any discount/incentive and, personally, I hate this 'compensation or else' culture which, I'm afraid, weve inherited from the bl--dy yanks!!!

I think there is a distinct difference between the 'compensation culture' and negotiating a discount on something where the dealership are making a healthy profit on something whatever the outcome. I would have been pretty hacked off if my car had arrived with an incorrect specification after waiting 3 months. When you're spending best part of £40k on something, the least the company you are buying from can do is get things right first time. Good customer service and attention to detail isn't difficult. Yes, I accept things go wrong, but this sort of thing is avoidable.

Simon L · Feb 8, 2016

jaypers777 said:
I think there is a distinct difference between the 'compensation culture' and negotiating a discount on something where the dealership are making a healthy profit on something whatever the outcome. I would have been pretty hacked off if my car had arrived with an incorrect specification after waiting 3 months. When you're spending best part of £40k on something, the least the company you are buying from can do is get things right first time. Good customer service and attention to detail isn't difficult. Yes, I accept things go wrong, but this sort of thing is avoidable.

Absolutely right.

I don't see this as anything different to @Daveotto's experience and his dealer bent over backwards to compensate him.

HawkeyeS3 · Feb 8, 2016

I've not disputed whether or not they should compensate. All I said was that they are not obliged to compensate. There is a difference.

Simon L · Feb 8, 2016

HawkeyeS3 said:
I've not disputed whether or not they should compensate. All I said was that they are not obliged to compensate. There is a difference.

Yeah absolutely mate I hear you.

Rob2k68 · Feb 8, 2016

Unless you got 11% off then there should be some wiggle room for a gesture of good will from the dealership. It's a good spec but one that's personal to you so I'm sure the dealership would rather you have it if some sort of agreement could be made.

Rob2k68 · Feb 8, 2016

To be fair seen this all too often it's down to the cr@p computer system where the sales order system then has to be typed back into Audis ordering system which is where the mistakes happen.

pburv · Feb 8, 2016

SepangS3 whether it's right or wrong if you don't ask you won't get..Simples.. :blahblah1:

Rob2k68 · Feb 8, 2016

pburv said:
SepangS3 whether it's right or wrong if you don't ask you won't get..Simples..

What no meerkat gif ???????????

Missed opportunity lol !

Simon L · Feb 8, 2016

Rob2k68 said:
What no meerkat gif ???????????

Missed opportunity lol !

Don't encourage him Rob!! lol

pburv · Feb 8, 2016

Rob2k68 said:
What no meerkat gif ???????????

Missed opportunity lol !

Sh*t I was going to but forgot....******

pburv · Feb 8, 2016

Simon L said:
Don't encourage him Rob!! lol

A4B9 · Feb 8, 2016

Rob2k68 said:
To be fair seen this all too often it's down to the cr@p computer system where the sales order system then has to be typed back into Audis ordering system which is where the mistakes happen.

The sales order system itself is *****, you can literally select anything and everything. Ordered something which depends on something else? No worries, the system will accept it and a few days later they'll come back to you telling you the factory in Germany has rejected it because option X requires you to spec option Y. Pack Y contains option Z? Well they can still select option Z and charge you for it when it should be included

SW14NY'S · Feb 8, 2016

If I were to be sh!t at my job...I would be dragged over broken glass and probably paid off...just saying

Rob2k68 · Feb 8, 2016

A4B9 said:
The sales order system itself is *****, you can literally select anything and everything. Ordered something which depends on something else? No worries, the system will accept it and a few days later they'll come back to you telling you the factory in Germany has rejected it because option X requires you to spec option Y. Pack Y contains option Z? Well they can still select option Z and charge you for it when it should be included

That's absolute madness in the 21st century!

They be better off using the configurator at the dealership then just sending the code generated to the factory.

Jassyo06 · Feb 8, 2016

HawkeyeS3 said:
What is it with this place, slightest dealer error and its fleece them for discounts. Mistakes happen!!! Unless you had it written into the contract that the car would arrive on a certain date the dealership is under no obligation to offer anything except a re-order. If they choose to give a goodwill gesture that's up to them, but all they legally are obliged to do is re-order the car with the correct spec.

It's entirely up to you SepangS3, accept the car with leather - which personally I think is better than Alcantara or wait for the car to be re-ordered. Have you asked them how long it will be? When these things happen, they move really quite quickly to get it sorted, so I somehow doubt it will be that long a wait if you choose that option.

If the dealership choose to oblige with a sweetner for taking the car with leather now, then that is entirely up to then, but it is not a given and they are under absolutely no obligation to do so. Often they do as a gesture of goodwill, but it's their decision if they choose to do so.

Awesome post Daniel Day Lewis...lol...no honestly l am 200% behind you mate,seems like a witch hunt at times on here,with dealership mistakes

Leather.....is better,never would sit on alcantara....man made and bobble's like ****...best suited for small areas in a car with little drivercontact...side bolsters,door inserts etc

Jassyo06 · Feb 8, 2016

My son has to deal with this all the time.....witch hunt time it is,just for the slightest mistake,and makes his job unbearable at times,in just this instance the the spec mistake is minor and for the better in my opinion...so take the leather mate....and jump/fosbury flop over the side bolster every time to enter/exist the car....lol you will be quids in with the leather

Simon L · Feb 8, 2016

jassyo06 said:
My son has to deal with this all the time.....witch hunt time it is,just for the slightest mistake,and makes his job unbearable at times,in just this instance the the spec mistake is minor and for the better in my opinion...so take the leather mate....and jump/fosbury flop over the side bolster every time to enter/exist the car....lol you will be quids in with the leather

Yeah I get that from the dealer's perspective mate, and yeah leather is a better option anyway. But, for arguments sake the OP hates leather, I'd be pretty ****** off having to wait another 3 months for their mistake!

...........anyway, ****** to the lot of yer............dunno why I even got involved anymore, felt sorry for the OP I guess ??!! lol

Rob2k68 · Feb 8, 2016

SW14NY'S said:
If I were to be sh!t at my job...I would be dragged over broken glass and probably paid off...just saying

Unless you were a football manager where you'd be given a golden handshake and bought out your contract for a good few £million then you'd walk into another job a few weeks later and sign another multi-million £ contract. How's that work ?

Daveotto · Feb 8, 2016

Simon L said:
Absolutely right.

I don't see this as anything different to @Daveotto's experience and his dealer bent over backwards to compensate him.

If car is not to spec dont accept it at first sight ...simples

HawkeyeS3 said:
What is it with this place, slightest dealer error and its fleece them for discounts. Mistakes happen!!! Unless you had it written into the contract that the car would arrive on a certain date the dealership is under no obligation to offer anything except a re-order

Really.....I hope i don't get a wrong or delayed order from your business....lol

There might not be a legal reason for them to offer compensation but there is the customer service piece from a premium brand, from any brand for that matter for any goods or service

Each case is down to the individual and the circumstances . Bottom line is you have to decide what price you put on the correct spec or whether you can live with the error or what level of compensation you would accept to accept an incorrect order, then stick to your guns and discuss with the dealer accordingly.

@SepangS3 happy to discuss in Pm if you want

pburv · Feb 8, 2016

Simon L said:
Yeah I get that from the dealer's perspective mate, and yeah leather is a better option anyway. But, for arguments sake the OP hates leather, I'd be pretty ****** off having to wait another 3 months for their mistake!

...........anyway, ****** to the lot of yer............dunno why I even got involved anymore, felt sorry for the OP I guess ??!! lol

I will get the violin out now..lol

SW14NY'S · Feb 8, 2016

Simon L said:
Yeah I get that from the dealer's perspective mate, and yeah leather is a better option anyway. But, for arguments sake the OP hates leather, I'd be pretty ****** off having to wait another 3 months

Everyone loves to rant about other peoples failings and mistakes...yeah I'm one of them

it's good, it gets it off your chest, but in reality I like to treat people the way I would like to be treated...yeah I told them to RAM-IT! but in the nicest possible way.

Yes I asked for freebie options to be chucked in on my new order...who wouldn't?

....A shy bairn disnae get any sweeties

Would I like somebody coming into my place of work ranting and raving that you've screwed up?

...eh no!....then again who would.

was it an inconvenience to wait another 3 months?

...I wasn't happy but it was my choice and hey...nobody was hurt.

Am I p!ssed that nobody knows where my new S3 has gone?

....yes...but hey-ho...as long as it turns up before 1st March

Would I be a salesman?

....Not on your nelly!

Jassyo06 · Feb 8, 2016

Daveotto said:
If car is not to spec dont accept it at first sight ...simples

Really.....I hope i don't get a wrong or delayed order from your business....lol

There might not be a legal reason for them to offer compensation but there is the customer service piece from a premium brand, from any brand for that matter for any goods or service

Each case is down to the individual and the circumstances . Bottom line is you have to decide what price you put on the correct spec or whether you can live with the error or what level of compensation you would accept to accept an incorrect order, then stick to your guns and discuss with the dealer accordingly.

@SepangS3 happy to discuss in Pm if you want

Yeah Swainy but it's not the end of the world, leather is the better more attractive option in my honest opinion,and by all means extract a wee side deal of some sort.

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