2.0 TFSI Known Oil Consumption problem - 2015 ongoing thread (2009-2011 models)

Hi all,
Over the last few days Adam (Administrators) and myself have created a new group on audi-sport.net in relation to Audi Oil Consumption Problems. This group can be accessed via the menu drop down list on tablets/mobiles and on the Groups link at top of screen on PC. Please have a look and comment. This is related to Audi's problem in general and not aimed at a particular model or engine. Please take a look...
I will invite you all shortly.
Thanks,
Mike.
 
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Mine is going back in tomorrow to Birmingham Audi (Solihull) after its clocked just over 600 miles and the MMI is showing empty 10 miles ago....I let u guys know how i get on...the lady called Sarah from services has been good so far...

I have also spoken to Audi UK already but they told me to call back tomorrow after the test results..they should then open up a case for me...any of you recommend any one in particular i should try to speak to??? Thanks all x

Miss Cat xxx
 
Miss Cat said:
Mine is going back in tomorrow to Birmingham Audi (Solihull) after its clocked just over 600 miles and the MMI is showing empty 10 miles ago....I let u guys know how i get on...the lady called Sarah from services has been good so far...

I have also spoken to Audi UK already but they told me to call back tomorrow after the test results..they should then open up a case for me...any of you recommend any one in particular i should try to speak to??? Thanks all x

Miss Cat xxx
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Ask for Charles, although it is likely that he will deal with it anyway
 
If the MMI is empty Miss Cat then your car will fail by a great margin! As Macdoon said above, ask for Charles however he may get very busy this week. Almost certainly into next week after watchdog this coming Thursday...
 
Hey all! I took the car in this morning...they weighed it and it failed the consumption test.

So the important bit...Birmingham Audi have admitted liability and are covering the whole cost of repairing the car...car has been booked in for the 15th June for a week.

Do you think its still worth me proceeding with Audi UK? Birmingham have confirmed it is Audi Warranty that are covering the cost.

FYI - My 2011 A4 2.0TFSI Dynamik was out of warranty but with a full service history from Audi and also i bought the car from Audi Approved.
 
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Miss Cat said:
So the important bit...Birmingham Audi have admitted liability and are covering the whole cost of repairing the car...car has been booked in for the 15th June for a week.
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Result!

I'm not surprised, as you were still covered by warranty when you first reported it. But it's interesting that they're skipping straight to the pistons and conrods without bothering with the second test.
 
I am just about to start the process of the oil consumption test. This is booked in for next week.

Audi Q5 S-Line
2010 (60 plate)
2.0T TFSI

Current oil consumption: 1l per 350 miles.

Status: Booked in for oil consumption test next week.

The car has full service history, although the last two services were done at an independent garage, not official Audi garage. Will be interesting to see how this is dealt with. The car 100% has the oil problem, I am just hopeful that Audi are graceful in accepting that the problem is a manufacturing problem and not because the car was not services "in the correct manner".

I will keep you updated.

Great news about the Watchdog program. This can only help us...
 
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canning83 said:
The car 100% has the oil problem, I am just hopeful that Audi are graceful in accepting that the problem is a manufacturing problem and not because the car was not services "in the correct manner".
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:welcome!: and good luck. Let us know how you get on.
 
canning83 said:
I am just about to start the process of the oil consumption test. This is booked in for next week.

Audi Q5 S-Line
2010 (60 plate)
2.0T TFSI

Current oil consumption: 1l per 350 miles.

Status: Booked in for oil consumption test next week.

The car has full service history, although the last two services were done at an independent garage, not official Audi garage. Will be interesting to see how this is dealt with. The car 100% has the oil problem, I am just hopeful that Audi are graceful in accepting that the problem is a manufacturing problem and not because the car was not services "in the correct manner".

I will keep you updated.

Great news about the Watchdog program. This can only help us...
Click to expand...

The car will certainly be repaired for free mate..
 
Mike J said:
The car will certainly be repaired for free mate..
Click to expand...

I hope so.

Audi (so far) have been fantastic - very reassuring on the phone and told me how the process would work. The lady at Audi Victoria said that it would probably be fixed for free, assuming it has the correct service history.

It has a perfect service history, although the last two services were not at Audi. That is the bit that is worrying me!

Fingers crossed!!!
 
i got an invitation thing but it went straight to my Spam folder for some reason. when i click on it though, it says everyone's premanently left the conversation :-/
 
lgooch said:
All depends on your driving. I had two oil tests done within 1000 miles of each other. One passed at 0.14l per 1000km and the other failed at over 0.5l. First test all motorway and 2nd test all stop start rush hour traffic.
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No what I am trying to say is the service guy said cause it passed the oil consumption test that that means there is nothing wrong with the engine and its not affected by this issue, I had to laugh I have used .5ltr over 630 miles so went in today to inform him he tells me if the car uses .5ltr over 500 miles then there is an issue not at the current rate of consumption, so .5ltr over 621 miles is acceptable yet .5ltr over 500 its a fail. I fail to understand how dealers dont really understand we talk on here and compare notes from other dealers they look at you as though you know nothing.

I hope this Watchdog episode sorts this out, as I was one who also sent in my fustrations about this issue, the service guy at Tamworth Audi proceeded to tell me that its ok for all modern turbo cars to use oil as the oil is used in the lubrication of the turbo and thus you loose some oil ha ha ha
 
T0m said:
No what I am trying to say is the service guy said cause it passed the oil consumption test that that means there is nothing wrong with the engine and its not affected by this issue, I had to laugh I have used .5ltr over 630 miles so went in today to inform him he tells me if the car uses .5ltr over 500 miles then there is an issue not at the current rate of consumption, so .5ltr over 621 miles is acceptable yet .5ltr over 500 its a fail. I fail to understand how dealers dont really understand we talk on here and compare notes from other dealers they look at you as though you know nothing...
Click to expand...

It's probably down to the fact the garages are not Audi owned, So in order to do the work for free, the garage probably needs the nod from AUK that their costs will be covered.
 
got mine back today after being at Audi for 3 weeks (1 weeks holiday for me) so 2 all in all.

Cant say it feels any different but time will tell if it still has a drink problem. 32850 miles and counting !! . Audi Manchester were perfect in their handling of it. they gave me a receipt for zero value which just read new pistons fitted so if I now sold the car I can prove the work has been done. Service advisor just simply said thanks for your custom. That's a 5K repair job we have just done and many thanks for keeping our courtesy car clean.

I had a poke round under the bonnet and they even replaced the rubber grommet which was missing which holds the engine cover on. Not much else to see other than a new bead of green silicone around the rocker cover and the engine was a wee bit cleaner.
 
T0m said:
No what I am trying to say is the service guy said cause it passed the oil consumption test that that means there is nothing wrong with the engine and its not affected by this issue, I had to laugh I have used .5ltr over 630 miles so went in today to inform him he tells me if the car uses .5ltr over 500 miles then there is an issue not at the current rate of consumption, so .5ltr over 621 miles is acceptable yet .5ltr over 500 its a fail. I fail to understand how dealers dont really understand we talk on here and compare notes from other dealers they look at you as though you know nothing.

I hope this Watchdog episode sorts this out, as I was one who also sent in my fustrations about this issue, the service guy at Tamworth Audi proceeded to tell me that its ok for all modern turbo cars to use oil as the oil is used in the lubrication of the turbo and thus you loose some oil ha ha ha
Click to expand...

I was gonna take mine to Tamworth at one point...thank god i took it to Solihull now!
 
I found a couple more interesting bits of info on the net for anyone who's interested in the cause of the Audi TFSI problem (as well as getting their engines fixed).

I found this about Audi's problems in the US...

http://www.topix.com/forum/autos/audi-a4/T532RVB94D9DR4EI0/p7

What I read here was that some cars in the US just had their piston rings replaced (as opposed to the rings, pistons and con rods in the UK). While this improved things in the short term, the problem of excess oil consumption quickly returned. What this says to me is there never was 'a dodgy batch' of of piston rings. The rings were just designed too thin (the objective being to minimise friction and maximise fuel economy). Thin rings give poor cylinder sealing, cause fuel to go into the oil and create circular problem that leads to catastrophic wear. I will lay a penny to a pinch of salt that Audi are now changing the pistons solely in order to use thicker rings to give better sealing.

The other thing I stumbled upon was this...

http://www.f150ecoboost.net/forum/4...sults-back-rx-catchcan-ecoboost-analysis.html

This shows the chemical analysis of something that someone collected in a 'catch pot' that they had fitted to their Ford Ecoboost engine. The Ecoboost is relevant here as like the TFSI, it's a turbocharged gasoline direct injection engine. The catch pot cools, condenses and traps the oil in the blow by gas that under normal circumstanses gets routed back to the intake system via the PCV valve. What the analysis confirms is that base oil is being 'distilled' out of the engine oil, almost certainly as a consequence of heavy fuel dilution. This is highly significant because it means the oil being routed in to the intake system has been divorced from all those chemicals that are specifically put into the oil (antioxidants etc) to prevent the base oil degrading. When this stuff hits a hot inlet valve, there is nothing to prevent the oil from decomposing into those nasty carbon deposits which so afflict the TFSI.

It's amazing what you can find out in cyberspace if you look hard enough!
 
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Joe90_guy said:
I found a couple more interesting bits of info on the net for anyone who's interested in the cause of the Audi TFSI problem (as well as getting their engines fixed).

I found this about Audi's problems in the US...

http://www.topix.com/forum/autos/audi-a4/T532RVB94D9DR4EI0/p7

What I read here was that some cars in the US just had their piston rings replaced (as opposed to the rings, pistons and con rods in the UK). While this improved things in the short term, the problem of excess oil consumption quickly returned. What this says to me is there never was 'a dodgy batch' of of piston rings. The rings were just designed too thin (the objective being to minimise friction and maximise fuel economy). Thin rings give poor cylinder sealing, cause fuel to go into the oil and create circular problem that leads to catastrophic wear. I will lay a penny to a pinch of salt that Audi are now changing the pistons solely in order to use thicker rings to give better sealing.

The other thing I stumbled upon was this...

http://www.f150ecoboost.net/forum/4...sults-back-rx-catchcan-ecoboost-analysis.html

This shows the chemical analysis of something that someone collected in a 'catch pot' that they had fitted to their Ford Ecoboost engine. The Ecoboost is relevant here as like the TFSI, it's a turbocharged gasoline direct injection engine. The catch pot cools, condenses and traps the oil in the blow by gas that under normal circumstanses gets routed back to the intake system via the PCV valve. What the analysis confirms is that base oil is being 'distilled' out of the engine oil, almost certainly as a consequence of heavy fuel dilution. This is highly significant because it means the oil being routed in to the intake system has been divorced from all those chemicals that are specifically put into the oil (antioxidants etc) to prevent the base oil degrading. When this stuff hits a hot inlet valve, there is nothing to prevent the oil from decomposing into those nasty carbon deposits which so afflict the TFSI.

It's amazing what you can find out in cyberspace if you look hard enough!
Click to expand...

Think you should go on watchdog this Thursday mate ;)
 
Just rang Audi UK again!, to enquire about my oil consumption test refunds and service. Apparently my cheque has been sent out today and I'm still waiting to hear about the oil inspection service.
Interestingly Charles is 'on leave' for the next few weeks so I have been assigned another manager. Thought it would have been all hands on deck with tomorrow's show looming...
 
Miss Cat said:
I was gonna take mine to Tamworth at one point...thank god i took it to Solihull now!
Click to expand...

Hey Miss Cat, so what stage you at, have you done the initial test? and where did you buy the car from?

Dont get me wrong Tamworth Audi are ok as it goes just a bit slow with this oil issue just cannot believe that its 500 miles for .5ltr and 625miles for .5ltr is still a pass....
 
Sounds like Miss Cats car is already booked in for the rebuild on the 15th June. Could be quite a wait for any future rebuilds after tomorrow's watchdog..

The threshold for excessive oil consumption is 0.5 litres per 1000km *Audi handbook and confirmed by Audi*

So 1.0 litre per 2000km. (2000km : 1242.7 miles)

If any Audi is needing more than a litre of oil every 1250 miles it will require a rebuild!
 
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Audi just contacted me and refunded the £200 for the first stage oil consumption test! Didn't even have to ask....
 
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Well done Watchdog i think they have just nailed it for all that have this problem.
 
Glad it's finally made Watchdog however there wasn't any extra information that hasn't been posted on here!

Very poor report in my opinion. Also no Audi spokesperson appeared. Seems like they couldn't give a s***.

Still can't believe Audi won't admit liability yet and the fix is on a case by case basis depending on the service history!

This is looking like my last Audi unfortunately!
 
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As most of you are already aware. I'm a tad ****** off with things related to this thread. You give your time, knowledge and experience in trying to help and it gets thrown back at you. Maybe it's time to call it a day I think?
 
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Big Bird said:
Audi just contacted me and refunded the £200 for the first stage oil consumption test! Didn't even have to ask....
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Inconsistent Audi - That is the theme. Glad you got a good outcome mate though!
As above, I cannot see where this thread can go now? Watchdog did their poor report, Audi UK won't admit there's a problem, however I've had my car fixed almost for free however what damage has occured? I'm sure my catalytic converter has been damaged but anyway lets see what the the part ex is on these then...
 
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Mike J said:
Glad it's finally made Watchdog however there wasn't any extra information that hasn't been posted on here!

Very poor report in my opinion. Also no Audi spokesperson appeared.
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Yeah, I don't think it had the clout it deserved. AUK have obviously taken legal advice on this and are holding their position with respect to service history and case by case basis.

Technical differences between the USA and UK...your sh%%ing me right?! Totally peed me off!

And what about the latest 1.8T issues. Easy cop-out for Audi not having a representative on the show and only a light touch from the programme itself.

Unfortunately we can't follow the American legal system, so unfortunately for the UK consumer the only way to hit this hard is case by case legal action
 
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Technical differences? The only difference technically is the steering wheel on the wrong side :racer:

Well after yesterday's rant and disappointment I spoke to a nice guy called Atiq at Audi UK today (covering for Charles Brady while he's on annual leave).

The outcome is I have received my cheque for the consumption tests today. I enquired about a service and he is sending me out a letter confirming my next service will be free of charge. Definitely a bit happier today. May have to hang onto the car a little longer now...
 
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I got rid of mine as soon as I could. One thing after another started going wrong.
 
If you haven't had the timing chain failure yet, keep an eye out, because the worst consequence of this common fault is a new engine!
 
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The cam chain tensioner 'should' be checked during the rebuild Stu. I know mine was! It's definitely more likely that the cars that haven't 'yet' been repaired will experience the tensioner failure and as you said it can result in a new engine if the damage caused is extreme. It's related to the oil pressure in the head, when the tensioner 'relaxes' on turning the engine off there's a possibility of slip when the car is restarted and jump a notch or more. Resulting in bent pistons!!
It is definitely a good point and will be far more costly than the piston rings, pistons and conrods replacement.
Fitting a new engine would be cheaper. (I would prefer this option especially if it was a 2012 variant!)
I would hate this to happen to customers who have had the piston ring rebuild. Another problem that will need monitoring unfortunately then...
 
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Audi UK press response to Watchdog:
Image
 
Just rang the number above ^ and spoke to Audi UK. One thing they told me that hasn't been mentioned yet is the oil consumption test is now FREE. So anyone who still has a potential issue ring the number above and get a case number like I did first, then ring your local Audi centre to get it in.
From what I can tell on my A4 it's right on the limit of a pass/fail. Done 630 miles since I put a litre in and it's just on half on the gauge, so touch and go.
Also, I don't have full Audi service history as the last one was done at an 'Audi Specialist'. Audi UK couldn't tell me on the phone whether I would be fully covered if a repair is done, only that they look at things on a case by case basis.
I'll keep everyone informed on how I get on.
 
canning83 said:
I hope so.

Audi (so far) have been fantastic - very reassuring on the phone and told me how the process would work. The lady at Audi Victoria said that it would probably be fixed for free, assuming it has the correct service history.

It has a perfect service history, although the last two services were not at Audi. That is the bit that is worrying me!

Fingers crossed!!!
Click to expand...

Please let us know how you get on mate. It'll be interesting to see how they deal with this case as you don't have full service history. I'm in a similar situation myself.
 
Foxsy said:
Please let us know how you get on mate. It'll be interesting to see how they deal with this case as you don't have full service history. I'm in a similar situation myself.
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I'm in a similar position.
 
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