Brand new a4 avant

S.line · Apr 3, 2015

Good morning,
My cousin bought a new car a couple of weeks ago. It was brand-new from stock at a local Audi dealer. Below are a couple of pictures of the way that the car looks now.

I have seen the car and to be honest it looks awful with swirls and holograms in sunlight. He has been back to Audi and they say the paintwork is in pristine condition, and they have machine polished it TWICE now. I have told my cousin that he should get a professional detail and give Audi the bill.

What are your thoughts?

ruairi83 · Apr 3, 2015

i agree. get it done by pro detailer as audi have gave someone a DA and said polish this.. Dont let it go back again to be polished by them...

toadusmodus · Apr 3, 2015

Maybe just me, but the wiper blades look like they might have been sitting in the sun for quite a while!

AU11 ALS · Apr 3, 2015

toadusmodus said:
Maybe just me, but the wiper blades look like they might have been sitting in the sun for quite a while!

Yes that does look to be the case... Strange on a new car

Whatever make sure you get approval from the dealer for the work to be done and that they agree to pay for it. If not playing ball escalate direct to Audi CS

Bristle Hound · Apr 3, 2015

S.line said:
Good morning,
My cousin bought a new car a couple of weeks ago. It was brand-new from stock at a local Audi dealer. Below are a couple of pictures of the way that the car looks now.
View attachment 55347
View attachment 55348
View attachment 55349

I have seen the car and to be honest it looks awful with swirls and holograms in sunlight. He has been back to Audi and they say the paintwork is in pristine condition, and they have machine polished it TWICE now. I have told my cousin that he should get a professional detail and give Audi the bill.

What are your thoughts?

That paintwork is ******' shocking!

I would suggest your cousin goes back to the Dealers and INSISTS that the damaged paintwork is corrected by someone who know what they doing! ie A pro-detailer at the Dealers expense

When I collect me new car I will be asking the Dealer not to prep my car at all, beyond a visual bodywork check they have to do for the PDI

If I turned up and my car was like that, I wouldn't be collecting it!

S.line · Apr 3, 2015

He's emailed them but they haven't replied yet.

jdp1962 · Apr 3, 2015

The paintwork on my 2007 B7 is in better shape than that. Memo to self; don't let Bexley Audi "prep" the S4.

Scott.T · Apr 3, 2015

It's pretty shocking to us that like to polish and detail how poor dealerships prepare cars.
It's taken me a good 3 weekends of a several hours per weekend to work my way round all the panels to remove all the tar spots and road grime build up, on just a 2.5 year old car.

Don't get me wrong, it looked clean at the dealers and when I collected it, but when you set to work on it you realise the level of 'sandpaper' feel the paintwork has. All smooth now though......

As mentioned above though. I would be taking that back, but make sure it's a sunny day to highlight the problem, or take a halogen torch/sun lamp and shine it at the effected area and then see what the dealer say's

S.line · Apr 3, 2015

I wonder what they will say if I turn up with a battery operated polisher with a p100 sanding disc on and set about polishing the R8 spyder in the showroom??!!

S.line · Apr 7, 2015

The outcome so far is the manager is disgusted at the way it's been left (but they are his staff?) and it's going to need a full paint correction costing £300 and leaving his nice new car for a week in a body shop far from home. Audi uk me thinks.

It amazes me why Audi and other dealers never get the point that they or their minimum wage trainees can wash a car let alone machine polish it!

How would you guys feel, and what would you do or expect?

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Brand new a4 avant

S.line

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AU11 ALS

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jdp1962

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