2.0T Oil issue engine repair cost

A4B8Sline said:
I'm happy to email watchdog about my issue (now repaired). If all of us on ASN who have reported the problem emailed in It might get noticed? I saw one about a year ago with BMW 1 series snapping their timing chains outside of warranty which I think bmw responded to the claimants.... Either way if I can get my £1800 back I will.
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Posting to watchdog, only takes 5 mins. With £1800 at stake it could be the 'highest paid' 5 minutes in your life? Not to mention how much it may help many others.
 
I’ve had my car only a few months stuck 1ltr of oil in it and done about 1000 miles, popped into my local Audi dealer last night and told them when its in on the 17th I want them to look at it as I have read a lot about this issue on the internet and I am not paying all this money for a car to have to put oil in it every 1000 miles its not a Mazda!!

Told them I wont be happy till its not using any oil between services as my 10 year old A4 I traded in for this one didn’t use a drop and there are guys on here who say after the fix they too are not using any oil between services, so I wont be happy till its not using any oil between services (I also referred him to the case in America)

They are going to do the compression test for me and take it from there, I understand you have to go through the hoops and my dealer seems to acknowledge there is an issue so lets see where this goes, luckily mines under warranty.

Also mentioned about the good will element and how Audi have you over a barrel as I like to service my own car (using genuine VAG parts) and even if after my warranty is up I will have to still get it serviced at Audi just for the good will gesture element should this issue get any worse. They kind of have you between a rock and a hard place in a way dont they.
 
Yes. But why service your own car and then get Audi to do it as well. I can understand consumables like brake pads etc but you change the oil and then get Audi to do it ? Why not just pay them to do it but insist that you watch them do it. I am sure they would understand.
 
lgooch said:
Yes. But why service your own car and then get Audi to do it as well. I can understand consumables like brake pads etc but you change the oil and then get Audi to do it ? Why not just pay them to do it but insist that you watch them do it. I am sure they would understand.
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No, I might be wrong, but I'm reading T0m's posting as he would like to feel that as soon as his car is outside warranty, he is free to do all his own work service/repair on it, but would rather still be covered by "Audi goodwill" is serious things, like a repeat of oil drinking returned.

Unfortunately, as I see it, you either go one way or the other, there is no "best of both worlds" - so when you "leave" the dealer service network you are on your own.

I can see where he is coming from as up to now I have always done all my own service repair work(and that includes 2-off VWs from new up till 12+years old), with the odd exception, but I know that I'm on my own wrt serious design failures and goodwill.

For small warranty work, I've always saved my time and fixed it myself - even if that meant (Ford dealer) telling me my warranty would be void, idiots, they only roughly knew me and certainly did not know the exact car that they were ordering parts in for.

My car, not a 2.0T was bought at 1.5 years old and still on variable servicing, I've stuck with that but changed the oil and filter as per fixed servicing, and getting the dealer to do the "correct" service when the car asks for it- at least for this year, so I'm currently trying to cover all bases!!
 
My car, not a 2.0T was bought at 1.5 years old and still on variable servicing, I've stuck with that but changed the oil and filter as per fixed servicing, and getting the dealer to do the "correct" service when the car asks for it- at least for this year, so I'm currently trying to cover all bases!!


WISE !!!!!!. Mines going 18k between oil changes which I think is too long for around town driving. Coming up to 3 years old and out of warranty and only had it serviced once. However a fleet car so who cares. The other car ( the Mrs) will be getting done every 12 months regardless even if Audi tell me it doesn't need servicing. Amounts to an oil change every 6k but at the rate it's drinking oil it goes through a full engine of oil every 6k anyway
 
I wrote to Audi asking for my money back based on the situation in America. This is their response...

Good to hear the oil consumption issue has been remedied. Unfortunately there is nothing more we can do regarding any further assistance on costs regarding your Audi. The goodwill contribution from Audi was an exception in reference only to the oil consumption issue and a contribution of the £370 was required by yourself in order to secure this.
 
Yeah rum4mo you are right I want to service my own car but I run the 10k or 1 year rule of thumb but in order to keep in with the dealer im still going to have to pay stealer prices for a service to keep in there good will gesture situation!

I am confident of servicing my own car and the likes just don't trust stealers! I had an MOT on my old Audi years ago they told me there was a hole in the exhaust that will need fixing before the next one. So when the time was up I checked my whole exhaust do you think I could find a hole? Well 4 MOT's later no one ever told me there was a hole so my trust in stealers is nill!

So we will see what they say on the 17th and one way or another I will get this issue solved then move away from them and keep it to myself!
 
I have to say that I got all my MOTs done at my VW dealer, who only ever got the first service work out of me, plus front wheel bearing replacement on my Passat over 13 years and they only gave me an advisory on an exhaust jointing piece clamp - which indeed rusting through. Also did same thing with wife's Polo for over 11 years with only stupid advisories about pads not being new, last MOT for Polo went to local place and they gave me an advisory on the ARB mounting rubbers, they were right, obviously "loose" for years, but not unsafe - just a source of noise. Audi congratulated me on my S4 passing its first MOT - that did not sound too good!
 
Crazyfool said:
I wrote to Audi asking for my money back based on the situation in America. This is their response...

Good to hear the oil consumption issue has been remedied. Unfortunately there is nothing more we can do regarding any further assistance on costs regarding your Audi. The goodwill contribution from Audi was an exception in reference only to the oil consumption issue and a contribution of the £370 was required by yourself in order to secure this.
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Audi is just never going to get phased by what has happened in their North American market - I'd doubt if they are suffering any shame over that, and I'd doubt that any of their dealers are made aware of a possible comparison being made by us "idiots" that keep them in business!
 
I had this problem and I got it all done free of charge in the end inc all tests etc. all I gave when I collected my car was a bottle of wine for my advisor and a box of chocolates for the staff.
As you guessed I was happy with outcome.
They didn't repair or replace the block, they replaced the whole engine for free. Can't complain.

My advise is, have as much info as possible and engine literate with knowledge etc, and a bit of professionalism and not backing down. Speak to a manager if the staff are not playing ball.

In my defence I went to a dealer that has a good reputation on customer service, I belive they are not all that nice and will try to sting you some way or another, everything is down to your dealer and service history. I never had to contact audi uk and my car had no warranty. I'm the second owner with FDSH.

Good luck
 
No warranty and all done for free. That is tremendous service. Please tell me that was Audi Stockport. As I am due in next week for the results of my oil consumption test
 
I've had a chat with Audi UK and although they didn't dispute the fact the issue was theirs, apparently the goodwill contribution from Audi was an exception in reference only to the oil consumption issue and a contribution of the £370 was required by myself in order to secure the work. Despite not having any other choice at the time, I won't be getting a refund.
 
lgooch said:
370 vs 5k. I would county lucky stars !!! I have paid more for a service let alone an engine rebuild
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I agree, but I shouldn't have to pay for something that's clearly a fault. The money I was going to spend on my bodywork repairs is now being used to pay for the engine rebuild and new shock absorbers. That's a lot of money I now have to save up again!
 
Bustamoves said:
I had this problem and I got it all done free of charge in the end inc all tests etc. all I gave when I collected my car was a bottle of wine for my advisor and a box of chocolates for the staff.
As you guessed I was happy with outcome.
They didn't repair or replace the block, they replaced the whole engine for free. Can't complain.

My advise is, have as much info as possible and engine literate with knowledge etc, and a bit of professionalism and not backing down. Speak to a manager if the staff are not playing ball.

In my defence I went to a dealer that has a good reputation on customer service, I belive they are not all that nice and will try to sting you some way or another, everything is down to your dealer and service history. I never had to contact audi uk and my car had no warranty. I'm the second owner with FDSH.

Good luck
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Job done completely for free is very good, did you buy your car through the dealer network?
 
lgooch said:
No warranty and all done for free. That is tremendous service. Please tell me that was Audi Stockport. As I am due in next week for the results of my oil consumption test
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Afraid not, it was huddersfield audi.
QuattroT said:
Job done completely for free is very good, did you buy your car through the dealer network?
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Nope, was bought privately with cash. But did have full dealer history when bought.
It was put though as warranty work, but I didn't have warranty, suppose that's how they swayed it. Tbh I was actually expecting to pay something but was amazed I didn't pay a dime.
I'll admit I did have a bit of firm speaking with advisor who then took it to the manager who gave the go ahead.
 
Bustamoves said:
Afraid not, it was huddersfield audi.

Nope, was bought privately with cash. But did have full dealer history when bought.
It was put though as warranty work, but I didn't have warranty, suppose that's how they swayed it. Tbh I was actually expecting to pay something but was amazed I didn't pay a dime.
I'll admit I did have a bit of firm speaking with advisor who then took it to the manager who gave the go ahead.
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How long ago was it that you had the car repaired?

I've been told categorically by Audi UK that they will not offer 100% goodwill on a car bought out of the network, despite me challenging them with examples from the forums/this thread. They also stated that Audi UK have the final say on the contribution that the dealers offer, which I doubt.

I'm finding this very frustrating, as I've reached stalemate with Audi UK - they will not budge at £1500 for the repair, on top of the £120 I paid for the oil consumption test.
 
QuattroT said:
How long ago was it that you had the car repaired?

I've been told categorically by Audi UK that they will not offer 100% goodwill on a car bought out of the network, despite me challenging them with examples from the forums/this thread. They also stated that Audi UK have the final say on the contribution that the dealers offer, which I doubt.

I'm finding this very frustrating, as I've reached stalemate with Audi UK - they will not budge at £1500 for the repair, on top of the £120 I paid for the oil consumption test.
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I've heard very bad horror stories with audi uk, hence I didn't want to contact them to go round in circles, I would trust a word they say (for me it was good I didnt need to contact them). I was very lucky.
But again you need mechanical knowledge and will to commit to taking them on with powerful info to override their excuses and make them look less educated than you. (I'm quite good at making people feel small if needed).
It was only a few months ago I had it done, cars done 2k miles since new engine. Mine was quite bad at 1ltr every 150 miles town driving (once it starts it just gets worser)
I belive audi uk offer 70% on parts only and the rest is upto dealer. The dealers are franchises so it's upto them what they do.
I did a few searching to find a good recommended audi dealer and huddersfield had good reviews and luckily are just in the next town (30 mins away).
They were looking after me from the off, offering me half price labour for the tests from £120ph to £60ph and even gave me the pcv valve for free as lady forgot to mention it to me so the fees were starting to add up.
But luckily I didn't pay any of that in the end.
They did it as a good will reminding me to think of them in the future to service and maintaine my car, i will happily go back there without a doupt whatsoever as they were marvellous with me (apart from the A1 loaner they gave me lol).
I think with them wanting good customer feedback, it seemed it was more important to them that them made a new customer very pleased (they asked me to give feedback when audi uk call me to ask what my experience was like) as if they get good reviews to audi uk then they may get better deals off them for cars etc so they will make the lost money back in the long run it seemed. (This is me just guessing though as I find it hard how they could do all that at a loss)
The lady told me the total price for all the work inc labour, parts, tests, software updates etc totalled to over £10k when she was filling paperwork.
The only thing I didn't get was any recipt or invoice for work done as I didn't pay for anything. But just got a letter of engine replacment with new engine code to inform dvla of change, and if I sell the car, all it takes is a call to audi where it's all logged.
I hope you get a good outcome but I fear you won't as I havnt seen anyone that's had it done free unless under warranty or bought via dealer approved.
 
i was told by Craig Westwood at Audi (still have the email, which i sent during a thread here a year or two back) that a litre of oil per 750~1000 miles was usual and should decrease as the engine "beds in". well i've only done 27k and still using that amount so i don't know how long exactly this "bedding in" takes :-/
car's over 3 years now, beginning to wonder if i should have had her in to get this work done.
 
I think they are now saying more than 1 litre over 1000km (623miles) and it needs a rebuild. I will know more when I go to Audi for the result of the oil test on Thursday. I will o course post results on here
 
The oil consumption issue affecting the 2.0Tfsi engine was a topic on Radio 4's consumer show "You and yours" today. Was on at 12.15, listen again here http://www.bbc.co.uk/programmes/b04v5fjk

Seems like the momentum is building, all the affected cars are now 4-5 years old and likely to be approaching 60k+ so lots more cases coming to light.
 
Post your experience to the BBC and I expect if enough responses it will probably be watchdog next.................larger audience more PR impact.
 
Mine passed the oil test. It used 0.14 litres over 623 miles with the criteria being that if it uses more than 0.5 litre then they rebuild the engine. Lost all faith and getting rid in 6 months when the warranty runs out. They said your turbo is leaking so I need to keep an eye on the oil leaking from it. Yeah so why haven't you fitted a new one ? Er did we give you a price ? No as it's under warranty and I expect it for free. Erm we will get back to you.

All in all shoddy service and it took them all day to weigh the oil and tell me my turbo is leaking.

I might buy a Toyota or a Honda next.
 
I had mine in this week for the first stage in the process, I will go back in 600 miles and see what they say!
 
Mine was in this week as well! Using a litre every 500-600 miles. Now wait another 600 miles and keep fingers crossed.

****** Audi's........
 
lgooch said:
Mine passed the oil test. It used 0.14 litres over 623 miles with the criteria being that if it uses more than 0.5 litre then they rebuild the engine. Lost all faith and getting rid in 6 months when the warranty runs out. They said your turbo is leaking so I need to keep an eye on the oil leaking from it. Yeah so why haven't you fitted a new one ? Er did we give you a price ? No as it's under warranty and I expect it for free. Erm we will get back to you.

All in all shoddy service and it took them all day to weigh the oil and tell me my turbo is leaking.

I might buy a Toyota or a Honda next.
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Since I had the engine repaired I'm getting almost 2000 miles per litre of oil. I'm not buying another Audi.
 
You really need to watch out for "jumping out of the frying pan and into the fire" - I'd reckon if you ever get over this and reconsider staying with Audi, then pick an Audi that has an Audi engine in it. That is what I accidentally did, I initially intended to buy a 3.2 petrol engined Audi A4 Q, but gave up on that idea when I could not find any/many secondhand, I then moved on to a 2.0TFSI Q then discovered that it was easier just to look for a "good" S4 saloon with manual transmission as they were guaranteed to have more "bits" as standard and did not use much, if any more fuel than the 3.2 would have! (a lucky break I think as it has turned out)

For me, coming from lots of Fords and a VX to a VAG car, the concept of "using" oil was alien, my B5 Passat 2.8 V6 used a bit all its life, wife's 9N Polo 1.4 started using oil, but I stopped that by replacing the oil separator - so far S4 has been okay!
 
But S4 costs a fortune to run on petrol and for many the maintenance bills will be high.

I just wished Audi would make decent engine for once. Every single one seems to have an Achilles heel. Dpf, piston rings, injectors, timing chains etc.

No matter which one you pick there is always something. I used to run mk4 golf gtis and 1.9 gt tdis and other than a MAF and the stodgy suspension they were bomb proof
 
I met up with an old friend on Friday. He's an electrical mechanic for some garage. He said he spends more time replacing dodgy Audi sensors than anything else. He said the cars are overcomplicated so more things are going wrong. With this and someone I know working for Shell who said the engines are rubbish (don't I know it) I've lost total faith in Audi.

My convertible is the best car I've ever bought, but then I like its simplicity.
 
Crazyfool said:
I've lost total faith in Audi.
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Hence the reason i swapped both my Audi's for Bmw's this year. So many problems with the Audi's i had and the customer service was also terrible to make matters worse.
I have had Bmw's in the past and never had a problem with them i now return after a bad experience with Audi.
I feel sorry for whoever got my 2011 2.0tfsi A4 Dynamik. They are now stuck with the oil problem !
 
Audi Dynamik said:
Hence the reason i swapped both my Audi's for Bmw's this year. So many problems with the Audi's i had and the customer service was also terrible to make matters worse.
I have had Bmw's in the past and never had a problem with them i now return after a bad experience with Audi.
I feel sorry for whoever got my 2011 2.0tfsi A4 Dynamik. They are now stuck with the oil problem !
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I wish I was in a position to sell mine now, but I would lose another grand on the condition of the bodywork!
 
snoopster said:
How hard was it to trade in? I could not find a trader who accepted TFSI's anymore.
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Try "Webuyanycar", my mate was offered £260 more than what Audi offered in part ex, he then used the money to put down on another Audi at the stealers, but tith the cash he got a much better deal, might be worth a punt for the sake of 2 minutes online basic quote
 
snoopster said:
How hard was it to trade in? I could not find a trader who accepted TFSI's anymore.
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The Bmw dealership gave me £15,000 for it about £3000-£4000 less than it was actually worth. It was then for sale at an independent dealer for £17,000 in Preston then 2 weeks later an another different independent dealership in Bournemouth at £19,000 then sold within a week.

I let it go for too little to be honest but the X5 i was trading it in for was spectacular and was exactly what the wife wanted.
We Buy Any Car offered £16,400 however it had a private registration on so i couldn't sell it to them, it would have to mean that i would take the plate off and potentially loose the X5 i was buying in the process

I never got questioned about any oil problems. I was just told the original tale that "People do not want to buy petrol cars anymore" It was a April 2011 and it used about 2 litres of Castrol Edge 5W-30 FST every 1000 miles !

I switched the Revo Remap off with the SPS before i let it go so i am waiting for new owner to register on the forums so i can sell them the SPS for them to switch the remap on !
 
audi upgrades
Crazyfool said:
Since I had the engine repaired I'm getting almost 2000 miles per litre of oil. I'm not buying another Audi.
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I'm guessing, audi only replaced the Pistons and rings and maybe seals without doing any other work line re-honing block and refresh/replace crank, hence its still a problem. I found speaking to someone else other day that they had a rebuild and it was clearly making a tapping noise.
I don't think half the dealers know the proper procedure to rebuild a block imo.
Hence I was pleased to have a replacement engine.
 
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