How long ago was it that you had the car repaired?
I've been told categorically by Audi UK that they will not offer 100% goodwill on a car bought out of the network, despite me challenging them with examples from the forums/this thread. They also stated that Audi UK have the final say on the contribution that the dealers offer, which I doubt.
I'm finding this very frustrating, as I've reached stalemate with Audi UK - they will not budge at £1500 for the repair, on top of the £120 I paid for the oil consumption test.
I've heard very bad horror stories with audi uk, hence I didn't want to contact them to go round in circles, I would trust a word they say (for me it was good I didnt need to contact them). I was very lucky.
But again you need mechanical knowledge and will to commit to taking them on with powerful info to override their excuses and make them look less educated than you. (I'm quite good at making people feel small if needed).
It was only a few months ago I had it done, cars done 2k miles since new engine. Mine was quite bad at 1ltr every 150 miles town driving (once it starts it just gets worser)
I belive audi uk offer 70% on parts only and the rest is upto dealer. The dealers are franchises so it's upto them what they do.
I did a few searching to find a good recommended audi dealer and huddersfield had good reviews and luckily are just in the next town (30 mins away).
They were looking after me from the off, offering me half price labour for the tests from £120ph to £60ph and even gave me the pcv valve for free as lady forgot to mention it to me so the fees were starting to add up.
But luckily I didn't pay any of that in the end.
They did it as a good will reminding me to think of them in the future to service and maintaine my car, i will happily go back there without a doupt whatsoever as they were marvellous with me (apart from the A1 loaner they gave me lol).
I think with them wanting good customer feedback, it seemed it was more important to them that them made a new customer very pleased (they asked me to give feedback when audi uk call me to ask what my experience was like) as if they get good reviews to audi uk then they may get better deals off them for cars etc so they will make the lost money back in the long run it seemed. (This is me just guessing though as I find it hard how they could do all that at a loss)
The lady told me the total price for all the work inc labour, parts, tests, software updates etc totalled to over £10k when she was filling paperwork.
The only thing I didn't get was any recipt or invoice for work done as I didn't pay for anything. But just got a letter of engine replacment with new engine code to inform dvla of change, and if I sell the car, all it takes is a call to audi where it's all logged.
I hope you get a good outcome but I fear you won't as I havnt seen anyone that's had it done free unless under warranty or bought via dealer approved.