condensed version...So..When I bought my 2.0T I arranged £500 of the p/x value to change the waterpump and cambelt on the new car. Got the receipt for the work done after two months of persistent asking to find that they had replaced the old audi parts with motor factor parts that were not genuine audi so did not hold the 2yr warranty. They spent £371. Owing me £129.
Wrote to the dealer asking for the difference back as it was essentially mine. They never replied.
So I put the complaint to the ombudsman and let them deal with it.
They then ahnded it to Black Horse Finance as they are my finance provider for the car.
They spoke to the dealer who stated they "used the £129 on other parts"
Credit to Blackhorse who stated, you have not documented any other parts on the receipt and what parts other than a cambelt kit and waterpump would you actually need.... to which they conceded.
Phonecall from Blackhorse stating they are going to give me the £129, an inconvenience good will gesture, returned phonecall and fuel fees for calling or driving to the dealer and then 8% of the final sum on top of that.
The only gutting part that they could not honour is the replacing of audi parts for the general parts they did use, as ive had the car over 6 months now so the stat time limit has passed. Had it have been within 6 months they were actually going to have the parts swapped to audi parts and pay for it too, which would have been awesome. but nvm cant be too ungrateful eh.
I think that's pretty damn good customer service from black Horse considering they only finance the car!
So that little sum shall go toward getting the timing chain and tensioner replaced. Win
Wrote to the dealer asking for the difference back as it was essentially mine. They never replied.
So I put the complaint to the ombudsman and let them deal with it.
They then ahnded it to Black Horse Finance as they are my finance provider for the car.
They spoke to the dealer who stated they "used the £129 on other parts"
Credit to Blackhorse who stated, you have not documented any other parts on the receipt and what parts other than a cambelt kit and waterpump would you actually need.... to which they conceded.
Phonecall from Blackhorse stating they are going to give me the £129, an inconvenience good will gesture, returned phonecall and fuel fees for calling or driving to the dealer and then 8% of the final sum on top of that.
The only gutting part that they could not honour is the replacing of audi parts for the general parts they did use, as ive had the car over 6 months now so the stat time limit has passed. Had it have been within 6 months they were actually going to have the parts swapped to audi parts and pay for it too, which would have been awesome. but nvm cant be too ungrateful eh.
I think that's pretty damn good customer service from black Horse considering they only finance the car!
So that little sum shall go toward getting the timing chain and tensioner replaced. Win
